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Online Banking Help

You have questions, we have answers

Top Questions

What will I need to enroll?

  1. ATM/debit or credit card number or Wells Fargo account or loan number
  2. Social Security or Tax ID number
  3. Access to your email
  4. Enroll in Wells Fargo Online® from your smartphone, desktop, or tablet

To learn how we protect and use your information, read our privacy policies.

How do I access my Wells Fargo accounts online?

Enroll in Wells Fargo Online from your smartphone, desktop, or tablet for secure online access to your accounts. Once you’ve enrolled, you’ll receive an email confirmation, and you’ll be ready to sign on and manage your accounts.

My password has been suspended

For your security, we may suspend your access to Wells Fargo Online®. To regain access, you’ll need to create a new password. For additional protection, we also recommend that you change your username after signing on.

If you do not have the required information to create a new password through Wells Fargo Online, you will need to contact Online Customer Service at 1-800-956-4442.

I want to change my username and/or password

Sign on, and access Change Username or Change Password from the menu.

Create a unique (not used anywhere else) username and password for Wells Fargo Online®. We recommend you memorize your username and password rather than writing it down.

How do I change or add another email address, phone number, or mailing address?

Simply sign on to Wells Fargo Online® and access Update Account Information to review your email addresses, phone numbers, and mailing addresses.

If your new address is outside of the United States, please sign on to Wells Fargo Online and access Email Us through the Privacy & Support tab. Send an email with the new address information, and we will update our records.

If you receive electronic delivery of brokerage statements and documents, you will need to sign on to Wells Fargo Online. Click the Brokerage tab, and access Document Delivery Preferences under Customer Service to modify the email address to which your notifications are sent.

More Information

Top Questions

Is there a fee for Zelle®?

Currently, Wells Fargo does not charge a fee for this service. However, when using Zelle on a mobile device, your mobile carrier’s message and data rates may apply.

How much money can I send and receive with Zelle?

Sending limits: For your security, we restrict the amount of money you can send to recipients. There are daily and 30-day (rolling) limits. The amounts you can send daily and over 30 days will vary based on your funding account, your recipient, and the transaction history for each recipient.

Receiving limits: We do not limit how much money you can receive with Zelle using your email address or U.S. mobile phone number. However, the sender may be subject to limits on how much they can send you, based on the policies of their financial institution or payment network.

For more information about Zelle sending and receiving limits with Wells Fargo, see the Zelle® Transfer Service Addendum. These limits apply only to Zelle transactions when initiated from Wells Fargo Online or Wells Fargo Mobile. Transactions initiated from the separate Zelle mobile app are governed by Zelle’s separate User Service Agreement and may be subject to lower limits.

How do I send an online wire transfer?

  • Sign on to Wells Fargo Online, go to Transfer & Pay, and enroll in online wire transfers to initiate a wire transfer.
  • Choose your recipient, your funding account and amount (along with any additional details required for certain countries).
  • Review and send your payment.

How do I send money internationally using my ExpressSend service agreement?

The first transfer using each Wells Fargo ExpressSend service agreement must be completed in person at a Wells Fargo branch. Customers with an existing checking or savings account may be able to initiate their first Remittance by calling the Wells Fargo Phone BankSM. Subsequent Remittances may be initiated at a Wells Fargo branch, by calling the Wells Fargo Phone Bank, or through Wells Fargo Online® at wellsfargo.com.

How do I enroll in Bill Pay?

You can access Bill Pay if you have a Wells Fargo checking account and are enrolled in Wells Fargo Online®. If you don’t have a Wells Fargo Online username and password, enroll now to get started. Then, just sign on to Wells Fargo Online to access Bill Pay.

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Top Questions

How do I set up, add, or delete alerts?

  • Sign on to Wells Fargo Online to access alerts.
  • Choose an account for which you want to add or edit alerts.
  • Check the boxes to select or de-select specific alerts.
  • Enter dollar thresholds and frequency of alerts where appropriate.
  • Save your edits.

How do I sign up for Wells Fargo Online® statements?

Wells Fargo Online comes with the ability to receive and view statements for most of your accounts online. Simply enroll to set up a username and password to access your personal and business accounts online.

If you already have a username and password, sign on to view your statements online. Or, to change how you wish to receive your statements and other documents, access Manage Delivery Preferences from Statements and Documents.

If I decide later to switch back to paper statements, will I still be able to view historical online statements?

If you choose “Online & Mail” as your delivery preference, you will continue to have access to both current and historical online statements.

If you choose “Mail,” you will no longer have access to historical online statements, and your current statements will be delivered to you by mail. Should you need a copy of a historical online statement, you can request a statement copy (at no charge) by calling 1-800-742-4932.

When will I receive my tax documents in the mail?

Wells Fargo generally mails original tax documents no later than January 31, or by the IRS deadline of February 15 for Brokerage accounts. Depending on the postal service delivery, you can usually expect to receive your tax documents by the third week of February or by the end of February for Brokerage accounts. If you don’t receive your tax documents by then, please call us at 1-800-TO-WELLS (1-800-869-3557) or 1-866-281-7436 for Brokerage customers.

Can I view my tax documents online?

Yes, as long as you are the primary owner of the account, you can view electronic copies of your tax documents through Wells Fargo Online at your convenience. For security reasons, tax documents are available for online viewing only by the owner of the Taxpayer Identification Number (TIN) associated with the IRS reporting. (However, co-borrowers have online access to mortgage and home equity tax documents beginning with the 2015 tax year.) 

  • Checking, savings, brokerage, mortgage, home equity, student loans, and trust accounts: Sign on to Wells Fargo Online®. Access Statements and Documents from the Accounts tab.
  • Brokerage customers:  You may not have access to all of your brokerage tax documents on Wells Fargo Online. Visit Wells Fargo Advisors for access to all of your brokerage tax documents. Select Statements & Docs, then Tax Docs/1099s.

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Top Questions

How do I download and install a new browser?

Before you download a new browser, please make sure that your operating system and the new browser meet the minimum Wells Fargo hardware and software requirements. We also provide simple instructions on how to download and install supported browsers.

Which browser settings do I need to use Wells Fargo Online?

In order to sign on to Wells Fargo Online, your browser must have JavaScript and cookies enabled.

If you are using Internet Explorer, we also suggest that you set your privacy setting to Medium High or High. Select Tools in the browser toolbar, then Internet Options, then the Privacy tab. Under Pop Up Blocker, you will see Settings. Select it, and choose your Blocking Level at the bottom.

How do I set my language preference?

You’re prompted to select your language preference during enrollment in Wells Fargo Online on your mobile device and during the first-time experience in the Wells Fargo Mobile app.

When logged into Wells Fargo Mobile,

  • Select the Menu icon.
  • Under Settings, select Language Preference.
  • Select Español.
  • Click Continue.

Once it’s set to Spanish, the Wells Fargo Mobile app will appear in Spanish, and you will start receiving eligible alerts and other communications and notices in Spanish.

What do I do if a merchant does not accept my card?

If you run into any issues, call the number on the back of your instant issue debit card or business instant issue debit card. For comments or assistance, stop by your local Wells Fargo branch, call 1-800-TO-WELLS (1-800-869-3557) (for Consumers), or 1-800-CALL-WELLS (1-800-225-5935) (for Small Business).

How does a pop-up blocker work?

Your pop-up blocker prevents pop-up windows from opening, depending on the pop-up blocker settings you have chosen. For Windows XP users using Internet Explorer, setting the pop-up blocker to High will usually block all pop-ups (both automatic and user-initiated), while setting pop-up blocker to Low will allow all pop-ups to display. We recommend that you choose the default Medium setting.

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Online Banking Tour

Whether you’re new to online banking or interested in learning more about our helpful online services, this self-guided tour will introduce you to the advantages of Wells Fargo Online® and Wells Fargo Mobile®.

Take the tour