Tax Documents Questions

Will I receive any tax documents from Wells Fargo?

If your accounts meet the criteria for reporting, you will receive the appropriate tax documents from us. The Internal Revenue Service (IRS) requires us to report certain information regarding the amount of interest, dividend or miscellaneous income, or gross proceeds from sales our customers receive from us, as well as certain mortgage interest our customers pay to us. We use specific forms, such as IRS Forms 1099 and 1098, to annually report income and interest paid.

When will I receive my tax documents in the mail?

Wells Fargo generally mails original tax documents no later than January 31, or by the IRS deadline of February 15 for Brokerage accounts. Depending on the postal service delivery, you can usually expect to receive your tax documents by the third week of February or by the end of February for Brokerage accounts. If you don’t receive your tax documents by then, please call us at 1-800-TO-WELLS (1-800-869-3557) or 1-866-281-7436 for Brokerage customers.

Why does my Form 1099 include interest from multiple accounts?

If your deposit accounts have the same primary Taxpayer Identification Number (TIN) and 5-digit ZIP code (from the statement address on file for each account), we will report the interest collectively on a combined Form 1099.

If you'd like to receive separate Form 1099 documents in the future, you can call us at 1-800-TO-WELLS (1-800-869-3557) to make your request. For business accounts, call 1-800-225-5935.

Why is the interest on my Form 1098 more this year than it was last year?

There are many reasons this can happen, including the possibility that your mortgage has an adjustable rate and the rate increased.

Why is there a difference between the interest I paid and the interest you reported to the IRS?

There are several possible reasons for the difference between these amounts:

  • Your interest payments may have included fees that may be reportable as interest.
  • If you paid any interest early, we report it in the year it’s actually due.

Why does tax-exempt interest appear on my Form 1099?

The tax law requires us to report this information on Form 1099. The interest may not be taxable but is required to be reported on your tax return and may affect other items, such as taxation of your Social Security benefits. In some situations, the interest may also be taxable at the state level.

Why does cost basis and holding period information appear on Form 1099 for stock sales?

IRS rules require us to report cost basis and holding period for some but not all sales of stocks and other securities. Beginning with the 2012 tax year, these rules apply to mutual fund shares as well.

Why did I receive Form 1099-SA?

The IRS requires Wells Fargo to issue Form 1099-SA if you took a distribution from your Wells Fargo HSA during the previous tax year.

Why did I receive Form 5498-SA?

The IRS requires Wells Fargo to issue Form 5498-SA if you had any contribution activity in your Wells Fargo HSA during the previous tax year or through April 15, 2014 for 2013. The information on the 5498-SA has been submitted to the IRS. You’re receiving this form for your records only.

Who can I contact with questions about my Wells Fargo tax documents?

  • Checking, Savings, or CD (Time Account): 1-800-TO-WELLS (1-800-869-3557)
  • Wells Fargo PMA® Package: 1-800-742-4932
  • Destination® IRA (Retirement CDs and savings accounts eligible for FDIC insurance): 1-800-BEST-IRA
    (1-800-237-8472)
  • Mortgage: 1-800-357-6675
  • Home Equity: 1-866-275-9138
  • Student Loan: 1-800-658-3567
  • Small Business: 1-800-225-5935
  • WellsTrade®: 1-800-TRADERS (1-800-872-3377)
  • Wells Fargo Advisors Full Service Brokerage Accounts: Contact your Financial Advisor or call 1-866-281-7436

Online Tax Documents

Can I view my earned interest somewhere else?

Yes, you can view your last statement of the year to determine if you have earned more than $10.00 in earned interest.

I am the joint owner on the account, how can I obtain a copy of the tax document?

If you are the secondary signer or joint account owner, you can contact 1-800-TO-WELLS (1-800-869-3557) 24 hours a day for a duplicate copy.

Can I view my tax documents online?

Yes, as long as you are the primary owner of the account, you can view electronic copies of your tax documents online at your convenience. For security reasons, tax documents are available for online viewing only by the owner of the Taxpayer Identification Number (TIN) associated with the IRS reporting.

  • Checking, savings and mortgage accounts: Sign on to Wells Fargo Online® then go to your Account Services page and select View Tax Documents.
  • Wells Fargo Home Mortgage customers: You can access year-end tax documents issued by Wells Fargo through Wells Fargo Online.
  • Brokerage customers: Sign on to Wells Fargo Online and access your brokerage account summary. Select Brokerage Accounts, then Statements & Documents.

Why can I see only some of the tax documents I am expecting online?

Some tax documents may be available online earlier than others. For example, your mortgage tax document may be available several weeks before your savings account tax document. All applicable IRS-required tax reporting documents will generally be available online on or before January 31 or by mid February for Brokerage accounts.

Is there a fee to view my tax documents online?

No, we do not charge a fee to view your tax documents online.

Will I continue to receive copies of my tax documents in the mail if I view them online?

Yes, you will still receive your paper tax documents in the mail.

I have a joint account; why can't I access our tax document online?

We issue tax documents to the primary account owner. For security reasons, tax documents are available for online viewing only by the owner of the Taxpayer Identification Number (TIN) associated with the IRS reporting. If you are the secondary signer or joint account owner, you can contact 1-800-TO-WELLS (1-800-869-3557) 24 hours a day for a duplicate copy.

I have a business account; why can't I access the business tax document online?

We issue tax documents to the primary account owner — in this case, the business. For security reasons, tax documents are available for online viewing only by the owner of the Taxpayer Identification Number (TIN) associated with the IRS reporting.

Is it safe to have my tax documents online?

Yes, your customer and account information are secure. Please review our programs for your online security.

How do I view, save, or print my online tax documents?

You will need Adobe® Reader® software to view, save, or print documents. Download Adobe Reader for free. See the Wells Fargo Online Technical Requirements for more details.

Can I print out my online tax documents and submit them with my taxes?

Yes, your online tax documents can be printed and used as official tax documents that you can submit with your taxes.

How far back can I view my online tax documents?

You can view up to four years of Wells Fargo tax document history online. Please note that we do not produce tax documents if your interest earned or interest paid is less than the amount the IRS requires us to report.

Can I file my personal taxes using your web site?

No, currently Wells Fargo only provides that service for businesses.

Can you provide tax advice?

No. For tax advice, please call your Tax Advisor or the IRS at 1-800-829-1040 (1-800-829-4059 TTY) or visit their website at http://www.irs.gov/faqs.