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How To Report Fraud on Personal and Small Business Accounts

If something doesn't look right, call us

We will review your accounts, identify any unauthorized transactions, and help keep your accounts secure.
If you live or are traveling outside the U.S., call toll-free from most countries. We accept all relay calls, including 711.

Checking or savings account, debit or ATM card fraud

Monitor your account activity closely, and be sure to report anything suspicious right away

  • For personal accounts, call 1-800-869-3557
  • For small business accounts, call 1-800-225-5935

Bill Pay, Zelle®, Direct Pay, online transfers and online wires transaction

  • If you suspect fraud on your account, including Wells Fargo Online® profile changes, call 1-866-867-5568
  • Learn more about bank imposter scams that may involve sending money to yourself using Zelle® or wires

Credit card fraud

  • Call 1-800-642-4720 if you detect unauthorized credit card activity, or if your card is missing or stolen

Suspicious emails, text messages, or calls

  • If you clicked a suspicious link or opened an attachment, call 1-866-867-5568 right away
  • If you shared any personal account information, call 1-800-869-3557 right away
  • If you did not respond, forward the suspicious email/text message to

Elder or dependent adult financial abuse

  • If you are concerned that an elder or dependent in your care has experienced any sort of suspicious activity or fraud, call 1-800-869-3557 and we'll assist you

Identity theft

  • If you are concerned you have experienced identity theft, call 1-800-869-3557 right away
  • Visit our resource page for more information on preventing identity theft.

Commercial account fraud

  • If you suspect fraud on your commercial account in the US, Canada or Mexico, call 1-800-289-3557
  • If calling from a country that supports UIFN (Universal International Freephone Number), dial the international dialing code and then UIFN phone number 800-0289-3557.

More ways to help avoid fraud

Browse articles on other types of fraud and how to handle fraud situations in the future.

Got something phishy?

Learn how to spot and report suspicious email and text messages that appear to be from Wells Fargo.

Learn more about phishing

Spot the imposter

We'll never ask you over the phone to provide your online banking password.

Fraud prevention and cybersecurity tips

Here are things you can do right now to help protect your accounts.

Fraud prevention tips

Two-factor authentication protects the real you

Read the article to help secure your personal and financial information.

Two-factor authentication

Who can I call if I have questions about my open card claim?

If you open a claim, we will work quickly to resolve it within 10 business days of submission. If we need more time, we'll apply a temporary credit to your account.

Debit card claim status:
You can review your status online, or call 1-800-548-9554, Monday-Friday 7:00 a.m.-12:00 a.m. EST

Credit card claim status:
Call 1-800-423-7618, Monday-Friday 7:00 a.m.-12:00 a.m. EST