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Report fraud or suspicious activity

If something doesn’t seem right, contact us.

If you live or are traveling outside the U.S., call toll-free from most countries. We accept all relay calls, including 711.

Monitor your account activity and report anything suspicious right away.

  • For personal accounts, call 1-800-869-3557.
  • For Business Banking Accounts, call 1-800-225-5935.
  • If your Wells Fargo debit or credit card was damaged, lost, or stolen, visit replace my card to request a new one.
  • If you suspect fraud or unauthorized transactions on your account and need to file a claim, please contact us immediately by calling the number on the back of your credit or debit card.
  • If you clicked a suspicious link, opened an attachment, sent a payment, shared one-time access codes, or provided personal financial information, call 1-866-867-5568.
  • If you did not respond, forward the suspicious email or text message to reportphish@wellsfargo.com.
  • For more information, visit the Avoid common bank and money scams page.
  • If you are concerned that an elder adult or dependent has experienced any sort of suspicious activity or fraud related to their Wells Fargo accounts, call 1-800-869-3557 and we will assist you.
  • For more information, visit the Tips to avoid elder fraud and related scams page.
  • If you suspect fraud on your commercial account in the US, Canada or Mexico, call 1-800-289-3557.
  • If calling from a country that supports UIFN (Universal International Freephone Number), dial the international dialing code and then UIFN phone number 800-289-3557.
  • For more information, visit report fraud on commercial accounts.
  • Debit card claim status: You can review your status online, or call 1-800-548-9554, Monday-Friday 7:00 a.m.-12:00 a.m. EST.
  • Credit card claim status: You can call 1-800-423-7618, Monday-Friday 7:00 a.m.-12:00 a.m. EST.

Enrollment with Zelle® through Wells Fargo Online® or Wells Fargo Business Online® is required. Terms and conditions apply. To send or receive money with Zelle®, both parties must have an eligible checking or savings account enrolled with Zelle® through their bank. Transactions between enrolled users typically occur in minutes. For your protection, Zelle® should only be used for sending money to friends, family, or others you trust. Neither Wells Fargo nor Zelle® offers purchase protection for payments made with Zelle® - for example, if you do not receive the item you paid for or the item is not as described or as you expected. Payment requests must be sent to enrolled Zelle® users. For more information, view the Zelle® Transfer Service Addendum to the Wells Fargo Online Access Agreement. Your mobile carrier’s message and data rates may apply. Account fees (e.g., monthly service, overdraft, Business Account Analysis fees) may apply to Wells Fargo account(s) with which you use Zelle®.

Wells Fargo makes money when it converts one currency to another currency for you. The exchange rate provided to you is set by Wells Fargo in its sole discretion, and it includes a markup. For additional information related to ExpressSend and foreign currency, please see the ExpressSend Terms and Conditions.

Please note that due to technical reasons, some email messages forwarded to reportphish@wellsfargo.com may be rejected by our server. If this occurs, please delete the suspicious email or text message. Wells Fargo regularly works to detect fraudulent emails and websites. Thank you for taking steps to protect your personal and financial information.

Zelle® and the Zelle® related marks are wholly owned by Early Warning Services, LLC and are used herein under license.

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