Application Status Questions

When you access your Application Status page, it's easy to keep track of major milestones, action items, and information about your loan. You can select View Your Application in one of the emails we sent you or sign on here.

To access your Application Status page, you will need your Wells Fargo Online^® username and password. If you are not a Wells Fargo Online customer, you will sign on using the following information:

• Last name
• Date of birth
• Last 4 digits of your Social Security number
• Access Code (sent to you by email)

Once you enter the above information, you will be taken to a custom page with all your application(s)

If you are eligible, you can access your application status online using your existing Wells Fargo Online username and password.

If you are eligible, we sent you an email confirmation when you submitted your application. If you are not a Wells Fargo Online customer, this email would have contained a unique Access Code that allows you to securely sign on to check the status of a submitted application.

An Access Code is a unique alpha numeric code that we send to you by email when you save or submit your application. It allows you to sign on to check your application(s) online if you are not a Wells Fargo Online customer. If you are an existing Wells Fargo Online customer, you will not receive an Access Code because you can use your Wells Fargo Online username and password to access your saved or submitted application(s).

If you did not receive an email from us, online status may not be available for your application.

There are two reasons you may not have received an Access Code. First, if you are an Online Banking customer, you can use your Online Banking username and password to check the status of your application. Second, if you are not an Online Banking customer and didn’t receive an Access Code, it means that this service isn’t available for your application.

Go to your Application Status sign on page, select Access Code from Email, and then Resend Access Code. Enter your email address and select Continue. Your Access Code will be sent to you in an email. You can then access the Application Status page by selecting View Your Application and entering your Access Code.

A saved application will be available for 30 days from the date you first saved it, or within the time we specify in the application.

If your application status wasn’t found, it could be that the information you entered to sign on to your Application Status page does not match an application we have on file. You must use the same information to retrieve your application status that you used when submitting the application.

If you are sure that you entered the information correctly, it may mean that online application status is not available for your application.

If you have saved or submitted multiple applications, you will be assigned one Access Code, allowing you to access all of your applications. You might receive another Access Code:

• If you requested that we resend it to you.
• As a security precaution, if personal information was modified on your application.
• If for any reason your Access Code expires.
• For your security, a separate Access Code will be sent to you for new applications that you have saved if the email address you entered is different from what is on file for any other applications you have in progress.

There are two reasons you may not have received an Access Code. First, if you’re a Wells Fargo Online customer, then you can use that username and password to check the status of your application. If you are not a Wells Fargo Online customer and didn’t receive an Access Code, it means that this service isn’t available for your application.

For your security, if there have been several failed attempts to sign on to your saved or submitted application, we will temporarily lock access to your application and email you a new Access Code.

For your security, we permanently disable access to saved or submitted applications if there have been multiple attempts to sign on using information that does not match with a submitted application. If this occurs, your saved applications will be cleared from our system as a security measure. Your submitted applications will remain.

For submitted applications, if loan documents were provided to you through the status service, those documents will be available for viewing in the status tools until 60 days after closing or cancellation.

If you chose Electronic Delivery, but would like to request paper copies, please contact your Wells Fargo representative.

Please contact your Wells Fargo representative for assistance, or access Update Contact Information in the Security & Support tab once you have signed on to Wells Fargo Online.

If you are able to print and save documents from your mobile device, you’ll be able to set your preferences for electronic delivery from your device. Once you have set your preferences, you’ll be able to view your application status at any time from your mobile device and computer.

Certain disclosures cannot easily be read on some handheld devices, so please make sure to access your account from a computer to familiarize yourself with the loan disclosures.

You must first sign on to a computer to set your preferences for electronic delivery.  Once you successfully complete this step, unless you're on an unsupported device, you'll be able to view your application status at any time from a mobile device and a computer.

If you've set your electronic delivery preferences and are able to print and save from your mobile device, you will be able to view disclosures and access important account documents from most mobile devices. Certain devices are currently unsupported due to device limitations. If you are using a mobile device sized 7 inches or less, you will need to use a computer to electronically sign your documents.