Online Statements Questions

Wells Fargo Online comes with the ability to receive and view statements for most of your accounts online. Simply enroll to set up a username and password to access your personal and business accounts online.

If you already have a username and password, sign on to view your statements online. Or, to change how you wish to receive your statements and other documents, access Manage Delivery Preferences from Statements and Documents.

There is no charge to receive statements online. 

Yes, your Wells Fargo Online statement is the same as your paper statement and is considered an official document. It contains all the information that is included on your paper statements. A printed version of a Wells Fargo Online statement is the same as a paper statement mailed via U.S. Mail.

To resume receiving your paper statements in the mail, sign on to update your delivery preference. Once you make your request, your next statement may be delivered through Wells Fargo Online, but all subsequent months will be delivered by mail as paper statements.

On your computer or mobile device, download and print this Worksheet to Balance your Checking Account (PDF).

No, the delivery preference for statements applies to all account holders. While any account holder can change the delivery preference, it will apply to all account holders. For example, if a delivery preference of “Online Only” is selected, no paper statements will be produced and mailed.

Yes, with Wells Fargo Online or Wells Fargo Business Online, your online statements are protected.

With Wells Fargo Online statements you can:

• Quickly and easily access past statements.
• Help to lessen the risk of fraud and identity theft that comes with paper statements.
• Reduce clutter by printing only what's needed.
• Receive email notifications as soon as your statements are ready.

Both your Account Activity screen and your Wells Fargo Online statements show your transaction history. Here are the key differences:

• The Account Activity screen shows all of your recent and pending transactions for the past 60-90 days.
• Wells Fargo Online statements are electronic versions of the monthly paper statements that you receive by mail. They include transactions from a set period of time (a statement cycle) and do not include any pending transactions.

For example: Your credit card statement shows the transactions you made before the statement closing date and the current amount owed. Your credit card Account Activity screen shows the past 60 days of activity, including pending transactions and transactions that occurred after the statement closing date.

Simply sign on to view your statements online.

• You can select only one statement at a time.
• When you select one of these documents, your device or browser may download and save it. If you have any problems finding or opening the file, check your download folder or consult your device help.
• To print your statements, you may need to sign on to Wells Fargo Online from a computer.

Saving Wells Fargo Online statements

Once you open your Wells Fargo Online statement, you can save it to your computer. Provide a name for the file using a .pdf extension and a descriptive name that will help you identify the statement (for example: “CheckingMarch2019.pdf”).

Printing Wells Fargo Online statements

Once you’ve opened your statement, you can print it by using the Print function in your browser, or if you’ve saved your statement onto your computer, you can print directly from your PDF reader.

Wells Fargo retains statement copies for up to seven years for most checking accounts.

The length of time Online Statements are available to view and download varies depending on the product: up to 12 months for auto loans; up to 2 years for credit cards, home equity lines of credit, and personal loans and lines of credit; and up to 7 years for deposit accounts, home mortgage accounts, and trust and managed investment accounts. The length of time the specific product statements are available online can be found in Wells Fargo Online in Statements & Documents.

We'll automatically send you an email at the close of each statement cycle to let you know that your current statement is ready. You must maintain a valid email address to receive your notification. We will also send a notification to your Wells Fargo Secure Inbox through the Message Center.

Sign on to confirm your email address is current and correct. Then check to see if your email account is filing notifications in your spam or bulk folders.  If it is, add Wells Fargo to your address book to ensure that notifications go to your regular inbox.

Even if you have not received an email notification from us, you can sign on and view your statements.

If your eligible account is not listed on your Manage Delivery Preferences page, you will need to link it to your Wells Fargo Online or Wells Fargo Business Online account. To link your account, simply sign on and click Account Settings through the Profile & Settings menu.

If your account isn’t listed, please call us at 1-800-956-4442.

If you choose Online Only as your delivery preference for eligible accounts (most checking and savings, trust, mortgage, personal lines and loans, and credit card accounts), you won’t receive paper statements. You can view, save, and print your online statements anytime, and they are legally the same as the paper version we mail to you. 

If you wish to receive paper, visit Statements and Documents and choose Manage Delivery Preferences.

You can access images of your checks from the past 18 months through Wells Fargo Online^® on your Account Activity page.

If you’d like to have check images included in your statement (additional fees may apply), contact us.

Sign on to Wells Fargo Online, and select Portfolio, then Statements & Docs in the Brokerage menu.

You will continue to receive your paper statements in the mail. If you want to save paper by turning off your paper statements, click Delivery Preferences on the Statements & Docs page and follow the simple instructions.

If you have any problems viewing your brokerage statement online, call us at 1-800-956-4442.

A printed version of a Wells Fargo Online statement is the same as a paper statement mailed via U.S. Mail.

Yes. If you have combined statements or a Prime Checking or Premier Checking account, your Wells Fargo Online Statements will look the same as the paper statements you currently receive.

Your combined, Prime Checking and Premier Checking statements may include detailed or summary account information based on the types of accounts linked to these statements and the options available for those accounts.

To combine your checking and savings account statements, please call us at 1-800-TO-WELLS (1-800-869-3557).

If you close your account, your online statements and documents for that account may be available for viewing, downloading, or saving for approximately 90 days after the date of closure. If not available online, visit Wells Fargo Customer Service and contact us for copies of statements and documents.