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Customer Service

Top questions

How do I create a new password or find my username?

You can change your password or find your username online, or see our FAQs for more information or to take our digital tour.

How do I request a stop payment on a check?

You can request a stop payment through Wells Fargo Online®, by phone or by visiting your local branch and speaking with a banker.

Simply sign on to Wells Fargo Online and access Manage Accounts through the Account tab.

To place stop payments for a check  via phone please call 1-800-TO-WELLS (1-800-869-3557). Please have the following information available when speaking to a banker: the Name of Payee, Account Number, Paper item number or range of paper item numbers, Paper item date and Amount of item.

More information about stop payments

  • The stop payment will remain in effect for six months. To remove a stop payment, please call 1-800-TO-WELLS (1-800-869-3557) or visit a local branch.
  • Placing a stop payment order does not release you from any contractual agreements. You may still be held to the terms of the agreement.

Is there a fee for Zelle®?

Wells Fargo does not charge a fee to send or receive money with Zelle®. However, when using Zelle® on a mobile device, your mobile carrier's message and data rates may apply.

How do I find my routing and account numbers?

We can help you find both your routing numbers and account numbers, or you can take our digital tour.

How do I report suspected fraud?

If you suspect fraud on your account or you lost your ATM or credit card, contact us immediately.

Customer Service support topics

California Consumer Privacy Act

Your privacy matters. Learn about the personal information we collect and how to make a data request.

Make a data request

Find a location

Find an ATM or banking location near you.

Find a Location

Make an appointment

Schedule an appointment to meet with a banker.

Make an Appointment

Contact us

Find phone numbers, mailing addresses, and other ways to contact Wells Fargo.

Contact Us

Social care

Contact us through Social Care. Support 7 days a week.

Deaf or hard of hearing customers

We accept all relay calls, including 711.