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Customer Service

Top questions

How do I create a new password or find my username?

You can change your password or find your username online, or see our FAQs for more information.

How do I place stop payment on a check or pre-authorized payment (ACH Automated Clearing House) item?

You can place new and manage existing stop payments by signing on to the Wells Fargo Mobile® app or Online.

  • To do so, access Manage Accounts through the Accounts tab using Stop Future Payment for pre-authorized ACH payments or Stop a Check for paper checks.
  • You can also place new and manage existing stop payments by calling us at 1-800-TO-WELLS (1-800-869-3557) or speaking to a banker at any Wells Fargo branch.
  • The stop payment will remain in effect for six months for checks and indefinitely for ACH items. 
  • For pre-authorized ACH payments, we recommend you also contact the merchant directly to revoke your authorization for these payments, as placing a Stop Payment doesn’t release you from your contractual obligations.

Note: For stop payments on recurring debit card transactions call us at 1-800-TO-WELLS (1-800-869-3557) or speak to a banker at any Wells Fargo branch.

Is there a fee for Zelle®?

Wells Fargo does not charge a fee to send or receive money with Zelle®. However, when using Zelle® on a mobile device, your mobile carrier’s message and data rates may apply. Account fees (e.g., monthly service, overdraft) may apply to Wells Fargo account(s) with which you use Zelle®.

How do I find my routing and account numbers?

We can help you find both your routing numbers and account numbers.

How do I report suspected fraud?

If you suspect fraud on your account or you lost your ATM or credit card, contact us immediately.

Customer Service support topics

California Consumer Privacy Act

Your privacy matters. Learn about the personal information we collect and how to make a data request.

Make a data request

Find a location

Find an ATM or banking location near you.

Find a Location

Make an appointment

Schedule an appointment to meet with a banker.

Make an Appointment

Contact us

Find phone numbers, mailing addresses, and other ways to contact Wells Fargo.

Contact Us

Social care

Contact us through Social Care. Support 7 days a week.

We accept all relay calls, including 711.