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Customer Service

Top questions

How do I create a new password or find my username?

It happens, sometimes you have to change your password or need help finding your username. You can do both at Forgot Password/Username.

How do I stop payment on a check?

You can request a stop payment through Wells Fargo Online®, by phone or by visiting your local branch and speaking with a banker.

Simply sign on to Wells Fargo Online and access Manage Accounts through the Account tab.

To place stop payments for a check  via phone please call 1-800-TO-WELLS (1-800-869-3557). Please have the following information available when speaking to a banker: the Name of Payee, Account Number, Paper item number or range of paper item numbers, Paper item date and Amount of item.

More information about stop payments

  • The stop payment will remain in effect for six months. To remove a stop payment, please call 1-800-TO-WELLS (1-800-869-3557) or visit a local branch.
  • There is a stop payment fee. For fee information for your account, please refer to your Consumer Account Fee and Information Schedule or call us at 1-800-TO-WELLS (1-800-869-3557).
  • There is no fee for placing stop payments on lost or stolen blank checks.
  • Placing a stop payment order does not release you from any contractual agreements. You may still be held to the terms of the agreement.

Is there a fee for Zelle®?

Currently, Wells Fargo does not charge a fee for this service. However, when using Zelle on a mobile device, your mobile carrier’s message and data rates may apply.

How do I find my routing and account numbers?

We can help you find both at Routing Numbers and Account Numbers.

How do I report suspected fraud?

You can find phone numbers (including TDD/TTY) to report fraud at How to Report Fraud.

Customer Service support topics

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Social Care

Contact us through Social Care. Support 7 days a week.

Deaf or Hard of Hearing Customers

TDD/TTY: 1-800-877-4833, 24 hours a day, 7 days a week. Telecommunications Relay Services calls accepted.