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Customer Service

How do I create a new password or find my username?

You can change your password or find your username online, or see our FAQs for more information.

How do I place stop payment on a check or pre-authorized payment (ACH Automated Clearing House) item?

You can place new and manage existing stop payments by signing on to the Wells Fargo Mobile® app or Online.

To do so, access Manage Accounts through the Accounts tab using Stop Future Payment for pre-authorized ACH payments or Stop a Check for paper checks.
You can also place new and manage existing stop payments by calling us at 1-800-TO-WELLS (1-800-869-3557) or speaking to a banker at any Wells Fargo branch.
The stop payment will remain in effect for six months for checks and indefinitely for ACH items.
For pre-authorized ACH payments, we recommend you also contact the merchant directly to revoke your authorization for these payments, as placing a Stop Payment doesn’t release you from your contractual obligations.

Note: For stop payments on recurring debit card transactions call us at 1-800-TO-WELLS (1-800-869-3557) or speak to a banker at any Wells Fargo branch.

Is there a fee for Zelle^®?

Wells Fargo does not charge a fee to send or receive money with Zelle^®. However, when using Zelle^® on a mobile device, your mobile carrier’s message and data rates may apply. Account fees (e.g., monthly service, overdraft) may apply to Wells Fargo account(s) with which you use Zelle^®.