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Customer Service

Top questions

How do I create a new password or find my username?

It happens, sometimes you have to change your password or need help finding your username. You can do both at Forgot Password/Username.

How do I request a stop payment on a check?

You can request a stop payment through Wells Fargo Online®, by phone or by visiting your local branch and speaking with a banker.

Simply sign on to Wells Fargo Online and access Manage Accounts through the Account tab.

To place stop payments for a check  via phone please call 1-800-TO-WELLS (1-800-869-3557). Please have the following information available when speaking to a banker: the Name of Payee, Account Number, Paper item number or range of paper item numbers, Paper item date and Amount of item.

More information about stop payments

  • The stop payment will remain in effect for six months. To remove a stop payment, please call 1-800-TO-WELLS (1-800-869-3557) or visit a local branch.
  • There is a stop payment fee. For fee information for your account, please refer to your Consumer Account Fee and Information Schedule or call us at 1-800-TO-WELLS (1-800-869-3557).
  • There is no fee for placing stop payments on lost or stolen blank checks.
  • Placing a stop payment order does not release you from any contractual agreements. You may still be held to the terms of the agreement.

Is there a fee for Zelle®?

Currently, Wells Fargo does not charge a fee for this service. However, when using Zelle® on a mobile device, your mobile carrier’s message and data rates may apply.

How do I find my routing and account numbers?

We can help you find both at Routing Numbers and Account Numbers.

How do I report suspected fraud?

You can find phone numbers to report fraud at How to Report Fraud.

Customer Service support topics

Privacy Center

Your privacy matters. Visit the Privacy Center for more information about making a personal data request.

Visit the Privacy Center

Find a Location

Find an ATM or banking location near you.

Find a Location

Make an Appointment

Schedule an appointment to meet with a banker.

Make an Appointment

Contact Us

Find phone numbers, mailing addresses, and other ways to contact Wells Fargo.

Contact Us

Social Care

Contact us through Social Care. Support 7 days a week.

Deaf or Hard of Hearing Customers

We accept all relay calls, including 711.