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Top questions
How do I create a new password or find my username?
It happens, sometimes you have to change your password or need help finding your username. You can do both at Forgot Password/Username.
How do I stop payment on a check?
You can request a stop payment through Wells Fargo Online®, by phone or by visiting your local branch and speaking with a banker.
Simply sign on to Wells Fargo Online and access Manage Accounts through the Account tab.
To place stop payments for a check via phone please call 1-800-TO-WELLS (1-800-869-3557). Please have the following information available when speaking to a banker: the Name of Payee, Account Number, Paper item number or range of paper item numbers, Paper item date and Amount of item.
More information about stop payments
- The stop payment will remain in effect for six months. To remove a stop payment, please call 1-800-TO-WELLS (1-800-869-3557) or visit a local branch.
- There is a stop payment fee. For fee information for your account, please refer to your Consumer Account Fee and Information Schedule or call us at 1-800-TO-WELLS (1-800-869-3557).
- There is no fee for placing stop payments on lost or stolen blank checks.
- Placing a stop payment order does not release you from any contractual agreements. You may still be held to the terms of the agreement.
Is there a fee for Zelle®?
Currently, Wells Fargo does not charge a fee for this service. However, when using Zelle on a mobile device, your mobile carrier’s message and data rates may apply.
How do I find my routing and account numbers?
We can help you find both at Routing Numbers and Account Numbers.
How do I report suspected fraud?
You can find phone numbers (including TDD/TTY) to report fraud at How to Report Fraud.
Customer Service support topics

Privacy Center
Your privacy matters. Visit the Privacy Center for more information about making a personal data request.
Deaf or Hard of Hearing Customers
We accept all relay calls, including 711.