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Security Tools and Options

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Make sure your mobile number is up to date so we can reach you if we detect suspicious activity.

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Wells Fargo is consistently enhancing our security measures and strengthening our layers of protection as threats evolve. You can also help protect your accounts by choosing additional options that fit your needs.

PIN and password help: Learn how to change your PIN or password to help keep your accounts secure.

Security tools

Account alerts

Alerts can help you track your transactions and spot unusual activity. Get notified when anyone makes a purchase or withdrawal from your account — so you can contact us quickly if something doesn’t look right. Here are a few of your options:

  • Online, phone, or mail purchase: Get alerted when anyone uses your card number to make a purchase online, by phone, or through mail order.
  • ATM withdrawal or cash advance: Receive an alert when anyone makes a withdrawal or cash advance from your account at an ATM.
  • Single purchase: Be notified when anyone makes a purchase with your debit or credit card that exceeds an amount you set, such as $100.
You can choose to receive alerts by push, text, or email, as available.
 
Wells Fargo also monitors your accounts and will notify you when your contact information changes, username or password are updated, online access is blocked after multiple failed sign-on attempts, or we detect suspicious activity on your debit or credit card. If you receive an alert from us to confirm a transaction, respond promptly.
 

Control Tower®

Control Tower provides secure access to your Wells Fargo cards and account information, so you can manage and monitor your digital financial footprint from a single location.

  • Turn your Wells Fargo cards or digital card numbers stored on your devices on or off.
  • View recurring payments you've set up with merchants, payees, and subscription services. If you lose or replace a card, you can quickly see which merchants you may need to contact to update your new card information.
  • Select which Wells Fargo accounts and statements you want to share with eligible third-party financial services such as Intuit® or XeroTM. Not all third-party services are available for the data-sharing feature.

Find out more about Control Tower.

Travel plans

Whether you’re boarding a plane or hitting the road, create a travel plan before you leave so we can monitor your accounts for unusual activity. Check out more travel safety tips.

Turn Card On or Off

If you misplace your debit, credit, or ATM card, you can sign on to mobile or online banking to temporarily turn it off and turn it back on when you find it. While your card is turned off, most types of new card transactions will not be processed, however, previously authorized recurring payments may be approved. This feature is available in Control Tower.

If your card is lost or stolen, you can quickly request a replacement card through the mobile app.

  • Turn card on or off or call 1-800-869-3557 for personal accounts, 1-800-225-5935 for small businesses.

Account Access Manager for Small Business

Account Access Manager enables small business owners to review who has access to their business accounts, remove authorized signers and manage guest users, all through Wells Fargo Business Online®. Be sure to regularly review account access rights and make updates as needed.

Sign-on and authentication options

2-Step Verification at Sign-On

Activate 2-Step Verification for an additional layer of security when you sign on to mobile or online banking by having Wells Fargo send an access code to your mobile phone.

Apple Face ID® and AndroidTM Biometric Sign-On

Sign on with your face instead of your username and password. After you enable the facial recognition feature on your device, follow these instructions to complete activation. 

Apple Face ID®

  1. Launch the Wells Fargo Mobile® app
  2. Tap Set Up Face ID®
  3. Enter your username and password and tap Sign On

AndroidTM Biometric Sign-On

  1. Launch the Wells Fargo Mobile® app
  2. Tap Use biometric sign-on
  3. Enter your username and password and tap Sign On

Wells Fargo does not store your facial image.

Apple Touch ID® and AndroidTM Fingerprint

Use your fingerprint to sign on instead of your username and password. After you enable the fingerprint recognition feature on your mobile device, follow these instructions to complete activation:

Apple Touch ID®

  1. Launch the Wells Fargo Mobile® app
  2. Tap Set Up Touch ID®
  3. Enter your username and password and tap Sign On 

AndroidTM Fingerprint

  1. Launch the Wells Fargo Mobile® app
  2. Tap Use fingerprint
  3. Enter your username and password and tap Sign On

Wells Fargo does not store your fingerprint.

Voice Verification

Voice Verification allows us to identify you by your voice when calling customer service. Whether you want to use our automated phone service or speak with a banker, Voice Verification is a secure and convenient way to access your accounts over the phone.

To activate Voice Verification, call 1-800-869-3557 for personal accounts or 1-800-225-5935 for small businesses. Follow the instructions or select option 0 and ask a banker how to get started.