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Bank imposter scam

A scammer contacts you and impersonates a representative from your bank. They often know some of your personal or account information, which could have been gleaned from social media, public records, or a data breach. The call may even look like it's coming from your bank because the scammer uses spoofing technology to disguise the number on your caller ID.

Typically, they say that there is suspicious activity on your account and that to stop it you will need to provide an access code from a text or email. They may also ask for other information, such as a PIN or your username and password. Other times, you are told to send money back to "reverse" the payment.

What you can do

  • Watch out for scammers who may be able to spoof a phone number so the caller ID reads “Wells Fargo.”
  • Know that Wells Fargo will only send you a code when prompted by an action that you’ve initiated, such as signing on to online banking, sending money, or when you call us directly. DO NOT share your access code, PIN, or password with anyone who contacts you requesting it.
  • Don't send money to "receive a refund" or "reverse a transfer." Remember, the bank has your account information.
  • If you receive a code to authorize any amount of money (even $.01) to be transferred or another transaction you didn’t initiate, don’t enter the code in the Wells Fargo app or share it with anyone, even if they claim to be from your bank.
  • If you are uncomfortable with a request received by phone call or text that you didn’t initiate, don’t respond and hang up immediately. Contact the company using legitimate sources such as a phone number on their website. If the caller claims to be from Wells Fargo, call 1-866-867-5568 to verify the request.