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Bank imposter scam

A scammer, having obtained your sign on information through a data breach or other means, impersonates a representative from your bank. The scammer calls or texts you claiming that suspicious activity has been detected on your account, saying he will send you an access code that you can text back or repeat over the phone to verify your identity.

The scammer then uses your information to sign on to online banking and prompts the access code to be sent to your mobile device. If you provide the code, you may enable the scammer to access your account and perform fraudulent transactions, including sending money.

What you can do

  • Watch out for scammers who may be able to spoof a phone number so the caller ID reads “Wells Fargo”
  • Know that Wells Fargo will only send you a code when prompted by an action that you’ve initiated, such as signing on to online banking, sending money, or when you call us directly. Do not share your access code with anyone who contacts you requesting it.
  • Scammers often initiate small transfers to downplay the fact that the access code is being used to send money. If you receive a code to authorize any amount of money (even $.01) to be transferred or another transaction you didn’t initiate, don’t enter the code in the Wells Fargo app or share it with anyone, even if they claim to be from your bank.
  • If you are uncomfortable with a request received by phone call or text that you didn’t initiate, don’t respond and hang up immediately. Contact the company using legitimate sources such as a phone number on their website. If the caller claims to be from Wells Fargo, call 1-866-867-5568 to verify the request.