First, go to your device settings. On your iOS device, select Face ID & Passcode or Touch ID & Passcode. On your Android device, select Face & Fingerprint Unlock. From there, follow the steps to register your biometric image.
After launching our app, you'll be prompted to scan your face or fingerprint to sign on. If you don't get prompted, trigger this feature by tapping the biometric icon.
In addition to notifying your mobile carrier, call us immediately at 1-800-956-4442 to report that your device is lost or stolen. We can turn off your biometric sign-on feature.
No. Your device stores the information it needs to recognize you. Our app is only utilizing your device’s functionality to recognize your biometric image.
We do not store or have access to your biometric image.
After signing on to our app, go to the main menu and tap Sign On with Face ID or Sign On with Touch ID on an iOS device. On your Android device, tap Biometric Sign-On. From there, follow the instructions to turn off this feature.
Biometric sign-on may be turned off after an operating system update or a Wells Fargo Mobile® app update. In some cases, we may turn off the feature for your security and ask you to sign on manually. However, you can always turn on this feature again after you’ve signed on with your username and password.
Additional resources
View more information about biometric authentication
Only select devices are eligible to enable sign-on with facial recognition. If you have an identical twin, we recommend that you use username and password instead of facial recognition to sign on. Your mobile carrier’s message and data rates may apply.
Certain devices are eligible to enable fingerprint sign-on. If you store multiple fingerprints on your device, including those of additional persons, those persons will also be able to access your Wells Fargo Mobile® app via fingerprint when fingerprint is enabled. Your mobile carrier's message and data rates may apply.
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Apple, the Apple logo, Apple Pay, Apple Watch, Face ID, iCloud Keychain, iPad, iPad Pro, iPhone, iTunes, Mac, Safari, and Touch ID are trademarks of Apple Inc., registered in the U.S. and other countries. Apple Wallet is a trademark of Apple Inc. App Store is a service mark of Apple Inc.
