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Mobile Features Help

You have questions, we have answers

Top Questions

How do I set up, add, or delete alerts?

  • Sign on to Wells Fargo Online to access alerts.
  • Choose an account for which you want to add or edit alerts.
  • Check the boxes to select or de-select specific alerts.
  • Enter dollar thresholds and frequency of alerts where appropriate.
  • Save your edits.

What do I do if my mobile number changes?

If your mobile number changes:

  1. Sign on to access Update Contact Information.
  2. Enter your new mobile number, and check the box to enroll it for text messages.
  3. Accept the Consent to Receive Text Messages.
  4. Reply YES ENROLL to the text we send to your mobile phone.
  5. Go to Manage Alerts to subscribe to text alerts for your new mobile number.

Note: Removing or editing an existing number will interrupt other services currently associated with that number (for example Text Banking).

Why did I receive a credit card alert today for a transaction that happened on a different day?

Occasionally you will receive an alert for a transaction which you made several days before. The most common reason this can happen is a merchant delay in processing your transaction. For non-urgent types of alerts, Wells Fargo processes the transaction information sent by merchants on a nightly basis. An alert is then sent to your email and Message Center the next business day.

What are Push Notifications?

Push Notifications are for Wells Fargo Online customers who have an Apple iOS or Google Android device (phone or tablet) and the Wells Fargo Mobile app installed. They can receive “push” versions of some existing online banking alerts.

View a quick tutorial video about push notifications.

Is there a charge for the alerts service?

No. This service is free to all Wells Fargo Online customers. However, your mobile carrier’s text messaging and web access charges may apply.

More Information

Top Questions

Which devices are compatible with Wells Fargo Wallet?

Wells Fargo Wallet is currently only available to use with Android devices.

Is Wells Fargo Wallet safe and secure for making payments? How does Wells Fargo help protect me against fraud?

The safety and security of your account information is a top priority.

When you pay with your Wells Fargo card in your Wells Fargo Wallet:

  • Your actual card number is replaced with a unique digital card number, which means businesses do not see or store your full card number.
  • Wells Fargo transactions are monitored by our 24/7 risk and fraud detection systems.
  • Purchases made using your Wells Fargo card are protected by Zero Liability protection, so you will be reimbursed for promptly reported unauthorized transactions

What if I find unauthorized charges on the card I use with Wells Fargo Wallet?

Your Wells Fargo Debit and Credit Cards automatically come with the built-in security of Wells Fargo’s fraud monitoring and Zero Liability protection. If your card or its number is ever lost or stolen, you will be reimbursed for unauthorized transactions when you report them promptly.

  • To dispute a debit card transaction, call 1-800-TO-WELLS (1-800-869-3557).
  • To dispute a credit card transaction, call 1-800-642-4720.
  • To dispute a transaction on a business card, call 1-800-225-5935.

Visit the Wells Fargo Fraud Information Center to learn more about helping reduce your risk of fraud and identity theft.

How do I add my Wells Fargo cards to Apple Wallet?

There are two ways to add your Wells Fargo cards to Apple Wallet, through the Wells Fargo Mobile® app or directly through the Apple Wallet. To learn how to add your eligible Wells Fargo cards directly through the Apple Wallet, see the Apple Pay instructions.

How to add your cards through the Wells Fargo Mobile app (iPhone)

  1. In your Wells Fargo Mobile app, tap the Profile & Settings Menu Icon, then tap Account Settings, then tap Set Up Cards for Apple Pay. All eligible cards will display. Tap the Add to Apple Wallet button next to the card(s) you would like to add.
  2. Follow any additional instructions on the screen to verify and activate your card in Apple Wallet. Your card is now ready for use with Apple Pay.

For further information on how to add your eligible Wells Fargo cards to your iPhone, iPad, or Apple Watch, follow the Apple Pay instructions.

How do I set my Wells Fargo card as my default card in Google Pay?

The first card added in Google Pay will be the default card for payment. To make your Wells Fargo card your default card, simply tap the Wells Fargo card you prefer. You can also easily switch between cards whenever you make a purchase.

More Information