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ExpressSend International Remittance Transfers Questions

Wells Fargo ExpressSend® Service questions

What makes the Wells Fargo ExpressSend Service right for me?

The Wells Fargo ExpressSend Service is a remittance (money transfer) service that offers you more options to send money home to your family or friends in Mexico, Guatemala, El Salvador, Honduras, Nicaragua, Dominican Republic, Colombia, Ecuador, Peru, Philippines, India, Vietnam, and China. (Mexico, Asia, Central America and the Caribbean, South America) — it’s economical, convenient, and dependable.

You can send money from an eligible Wells Fargo checking or savings account. You can also choose how your beneficiary receives the money — either for cash pick-up or into their account at the receiving bank.

There are two simple solutions for sending money home:

  1. Transfer money from your eligible Wells Fargo checking or savings account to your beneficiary for cash pick-up.
  2. Transfer money from your eligible Wells Fargo checking or savings account to your beneficiary’s account.

All the options may not be available at all Remittance Network Members or locations. Please refer to country-specific pages for more information.

To be able to use the Wells Fargo ExpressSend Service, you will need to enroll in a Wells Fargo ExpressSend Service Agreement.

What is the Wells Fargo ExpressSend® Service?

The Wells Fargo ExpressSend Service allows you to send money abroad.  This feature is easy to add to your eligible Wells Fargo consumer checking or savings account to transfer money to your beneficiary by establishing an account-based service agreement. Customers who are minors are not allowed to enroll in the Wells Fargo ExpressSend service.

Agreement types are:

  • Account-to-Account. A remitter sends money from their eligible Wells Fargo consumer checking or savings account to the beneficiary’s checking or savings account at a Remittance Network Member (RNM) location in Latin America or Asia. 
  • Account-to-Cash. A remitter sends money from their eligible Wells Fargo consumer checking or savings account to a RNM location in Latin America or Asia where the beneficiary picks up cash. 

How do I enroll in the Wells Fargo ExpressSend Service?

It’s easy to get started.

1.   Talk to your Wells Fargo banker today about the options available, and select the one you like best — that fits you and your beneficiary’s needs.

2.   Provide us with the necessary beneficiary information once; no additional forms are needed when you want to send money to the same beneficiary again.
  • When completing the Express Send Service Agreement, you must provide:
    • The name, address, and telephone number of your beneficiary, and the Remittance Network Member(s) to which your funds should be sent. 
    • Your beneficiary’s full physical address, which must be located in the country to which your remittance is being sent. Post office box addresses are not allowed.
    • Your beneficiary’s telephone number, which must either be a number in the country to which your remittance is to be sent or a U.S. telephone number. You must also indicate whether the number is a mobile line or land-based line.
       We will be unable to establish your Service Agreement if you do not provide this information
 
  • Finally, tell us how you want your beneficiary to receive the money (cash pick-up or to your beneficiary’s account). If to your beneficiary’s account, you will need to provide your beneficiary’s qualifying deposit account number at the beneficiary’s bank.  
3.   We’ll establish the transfer details to ensure your money is sent quickly and safely. The first remittance you send under each service agreement must be initiated in person at a Wells Fargo store.

  • If you choose an option to allow your beneficiary to pick up cash, you can send your money immediately.
  • If you choose an option to send money to your beneficiary’s bank account, we will complete a one time set–up of the transfer details.

Will my beneficiary need to go to a particular pay-out location to retrieve the money?

Yes, Wells Fargo works with a group of Remittance Networks Members (RNM) in select countries that Wells Fargo has established Remittance Agreement relationships with.

They are listed below:

  • Mexico – Bancomer, Banorte, Banco Santander, Bansefi*, Scotiabank*, Grupo FAMSA, SORIANA, Telecomm Telégrafos*
  • Guatemala – Bannural, Banco Industrial, G & T Continental
  • El Salvador – Banco Agrícola, Banco Davivienda Salvadoreño, Sistema Fedecrédito, SCOTIABANK, Remesas BAC Credomatic
  • Honduras – Banco Ficohsa, Banco Atlántida, BAC|Honduras*
  • Nicaragua – Banpro*, Banco LAFISE BANCENTRO
  • Dominican Republic – Banco BHD León*, Banco del Progreso*, Banreservas*
  • Colombia – BBVA Colombia, Bancolombia, Banco Davivienda, Grupo Éxito (Éxito, Carulla)*
  • Ecuador – Banco de Guayaquil, SERVIPAGOS (VIA PRODUBANCO)*
  • Peru – BBVA Banco Continental*, Banco de Crédito del Perú, Interbank
  • Philippines – Bank of the Philippine Islands, BDO Unibank, Metrobank, Philippine National Bank,

    M. Lhuillier*, Cebuana Lhuillier*

  • India – ICICI Bank†, HDFC Bank†
  • Vietnam – Vietinbank, Vietcombank
  • China – Agricultural Bank of China†

* To cash only

† To account only

In what currency will my beneficiary be able to collect the money?

Transfers to Colombia, Dominican Republic, Honduras, Guatemala, India, Mexico, and Philippines are made in the currency of the receiving country. Transfers to China, Ecuador, El Salvador, Nicaragua, Peru, and Vietnam are made in U.S. Dollars.

If you choose to send money to your beneficiary’s bank account in one of the countries where remittances are denominated in the foreign currency, your beneficiary’s bank account must be denominated in the currency of the receiving country. If you chose to send money to your beneficiary’s bank account in one of the countries where remittances are denominated in U.S. Dollars, your beneficiary’s bank account must be denominated in U.S. Dollars. Funds transferred to the foreign Remittance Network Member are not FDIC-insured.

Wells Fargo offers competitive exchange rates, so get more of your money to your beneficiary with the Wells Fargo ExpressSend Service. Estimate how much it will cost to send money to your family and friends around the world with the ExpressSend Remittance Cost Estimator.

Note: Transfers to Colombia, Dominican Republic, Honduras, Guatemala, India, Mexico, and Philippines are subject to the exchange rate in effect at the time of the transaction.

Can I have more than one beneficiary?

Yes, but you may only have one beneficiary per Wells Fargo ExpressSend Service Agreement. For each additional beneficiary you will need to open a separate Wells Fargo ExpressSend Service Agreement. You may not name the same beneficiary on more than one Wells Fargo ExpressSend Service Agreement.

There is a limit of four Wells Fargo ExpressSend Service Agreements per customer from your eligible Wells Fargo consumer checking or savings account. For remittances to Dominican Republic or Nicaragua you may have a maximum of two service agreements established at any time. For remittances to China you may have a maximum of one service agreement established at any time.

How much money can I send to my beneficiary?

The aggregate daily amount which you may transfer to a beneficiary using a Wells Fargo ExpressSend Service Agreement varies by country and Remittance Network Member. The minimum you can send is $25. There are also limits on the total amount as well as the number of transfers you may send over various timeframes.

For more detail, see a list of ExpressSend money transfer limits.

How much does the service cost?

There are no ExpressSend Service enrollment fees, no monthly or annual ExpressSend maintenance fees, and no ExpressSend Service fees for your beneficiary.

For one low transaction fee, send up to a country’s aggregate daily transfer amount with your Wells Fargo ExpressSend Service to your beneficiary. Please refer to country-specific pages for more information on transaction limits and fees, which vary by country.

The transaction fee will be charged for each transfer. Open an eligible Wells Fargo Checking Package® and the transaction fee is discounted.

Estimate how much it will cost to send money with the ExpressSend Remittance Cost Estimator.

How do I send money internationally using my ExpressSend service agreement?

The first transfer using each Wells Fargo ExpressSend service agreement must be completed in person at a Wells Fargo store. Subsequent Remittances may be initiated at a Wells Fargo store, by calling the Wells Fargo Phone BankSM, or through Wells Fargo Online® at wellsfargo.com.

Can I use ExpressSend for business-related payments?

The Wells Fargo ExpressSend Service is intended for use only for consumer-to-consumer remittances and not for commercial or business-related payments. For business-related payments, Wells Fargo offers an array of other services that may meet your business needs. Please consult with your personal banker.

Can I cancel an ExpressSend transaction?

Yes, you have the right to cancel an ExpressSend transfer within 30 minutes of completing the remittance transfer, and obtain a refund of all funds paid to us, including all fees, unless the funds have already been picked up by your beneficiary or deposited to their account.

To initiate such a request, you must contact Wells Fargo Global Remittance Services at 1-800-556-0605 within 30 minutes of making your ExpressSend transfer. Or, within 30 minutes of completing your ExpressSend transfer, you may sign on to your Wells Fargo secure online banking session at www.wellsfargo.com and proceed to the “Transfers” and “To Another Country” tabs. Select the History link for the Agreement you used to make the transfer. Then, select the Cancel link in the Action column for the transfer you want to cancel. If no Cancel link appears, then the 30 minute cancellation window for the transfer has expired.

Read your ExpressSend Sender’s Rights for more information.

Ready to enroll?

To enroll in the Wells Fargo ExpressSend Service, call 1-800-869-3557.