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Top Questions
How do I report fraud?
Contact us immediately if you suspect suspicious or fraudulent activity related to your account.
How can I tell a communication is from Wells Fargo?
Be aware that fraudsters may attempt to imitate Wells Fargo communications and alerts to request payments or steal your personal information. Learn more about how to spot and avoid phishing attempts.
How does Wells Fargo help protect me from fraud?
We are consistently enhancing our security measures and identifying new and emerging threats to help keep your accounts and information secure. Learn how we identify you and help protect your data.
How can I protect myself from fraud?
Learn how to recognize common scams and cyber threats and review our fraud prevention tips to help protect your account and personal information.
What should I do if I lose my device or my device is stolen?
In addition to notifying your mobile carrier, please call 1-800-956-4442, 24 hours a day, to notify us that your device is lost or stolen. We can turn off your biometric sign on (Touch ID®, Face ID®, fingerprint or facial recognition) feature or digital wallet on your Wells Fargo Mobile® app.
If you have the Find My iPhone (for Apple® devices) or Find My Device (for AndroidTM devices) app downloaded to your device, you can use it to remotely lock your device. Please refer to the manufacturer's website for more information.
How can I change my privacy preferences (sharing and receiving information)?
You can change your privacy preferences online or call 1-888-528-8460.
