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Credit Card Help

You have questions, we have answers

Top Questions

How do I report a lost or stolen card?

If your credit card is lost or stolen, report it immediately to our 24-hour Customer Service number, 1-800-642-4720. This number is also printed on your monthly statements.

Please note: when you report your credit card lost or stolen you will receive a new card with a new account number. Please continue to make payments as usual except for amounts in dispute. If you are enrolled in Automatic Payment or Overdraft Protection services, these services may be temporarily unavailable for up to 72 hours while we set up your new account.

How do I transfer a balance to my Wells Fargo card?

Sign on to the Credit Card Service Center through Wells Fargo Online and select Request Balance Transfer under Account Management. Or call 1-800-642-4720.

If you do not have a Wells Fargo Credit Card yet, you can request a balance transfer when you apply for a credit card.

Read more about balance transfers.

What is Go Far Rewards?

Go Far Rewards offers you a wide variety of ways to earn, use, and share rewards — from travel, to gift cards, to digital downloads, brand-name merchandise, and more.

With a Wells Fargo rewards-based credit card, you can earn rewards on virtually all purchases, including everyday items like groceries or gas, or on bigger items, like when you book travel, or stay at a hotel. Visit Go Far Rewards to learn more.

What should I do if I plan to travel and use my card?

Please call us at 1-800-642-4720 if you plan to use your card while traveling*. This helps to ensure continued access to your account. If you need to reach us while you are traveling please also make note of these international phone numbers. Learn more about global acceptance of chip cards.

*At this time, Wells Fargo Cards cannot be used in Cuba. Please call us at 1-800-642-4720 to learn about other options for making purchases if you plan to travel to Cuba.

How do I add an authorized user to my card?

Sign on to the Credit Card Service Center and select Add Authorized Users to Your Account under Account Management. Please note you are responsible for all charges made to the card in addition to any balance transfers and cash advances, including any Overdraft Protection amounts advanced, made by any authorized users added to the account.

More Information