If your credit card is lost or stolen, report it immediately to our 24-hour Customer Service number, 1-800-642-4720or sign on and go to Replace my card. If you have fraudulent transactions we will need to speak to you.
Please note: When you report your credit card as lost or stolen, you will receive a new card with a new account number. If you believe you have misplaced your card, you can temporarily turn your card off by signing on and going to Card Controls.
Turning off your card is not a replacement for reporting your card lost or stolen. Contact us immediately if you believe that unauthorized transactions have been made. Turning your card off will not stop card transactions presented as recurring transactions or the posting of refunds, reversals, or credit adjustments to your account. Turning off your card will turn off all cards associated with your credit card account, including any digital card numbers linked to the cards. Availability may be affected by your mobile carrier's coverage area. Your mobile carrier's message and data rates may apply.
You’ll need to continue to make payments as usual except for amounts in dispute. If you’re enrolled in automatic payment or Overdraft Protection, these services may be temporarily unavailable for up to 72 hours while we set up your new account.
Sign on to the Credit Card Service Center through Wells Fargo Online and select Request Balance Transfer under Account Management. Or call 1-800-642-4720.
Wells Fargo Rewards offers you a wide variety of ways to earn, use, and share rewards — from Travel to Gift Cards, and more.
With a Wells Fargo rewards-based credit card, you can earn rewards on virtually all purchases, including everyday items like groceries or gas, or on bigger items, like when you book travel, or stay at a hotel. Visit Wells Fargo Rewards to learn more.
Sign on to online banking and confirm your contact information is up to date so we can contact you if we detect unusual activity.
At this time, Wells Fargo cards cannot be used in Cuba or other sanctioned destinations as defined by U.S. Department of Treasury's Office of Foreign Assets Control (OFAC). Please call the phone number on the back of your card if you have questions.
Sign on to the Credit Card Service Center and select Add Authorized Users to Your Account under Account Management. Please note you are responsible for all charges made to the card in addition to any balance transfers and cash advances, including any Overdraft Protection amounts advanced, made by any authorized users added to the account.
Rewards points or cash rewards (as applicable) are earned on net purchases (purchases minus returns/credits) only. ATM transactions, cash advances of any kind, balance transfers, SUPERCHECKS™, cash equivalents such as money orders and prepaid gift cards, wire transfers, fees or interest posted to a linked account, including but not limited to returned payment fees, late fees, and monthly or annual fees, do not earn rewards points or cash rewards (as applicable). For the Wells Fargo Visa® and Wells Fargo Visa Signature® Cards, casino gaming chips, off-track wagers, lottery tickets, and bets or wagers transmitted over the internet also do not earn rewards points or cash rewards (as applicable). Refer to the Wells Fargo Rewards® Program Terms and Conditions and Addendum for your Wells Fargo Credit Card.
