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Security Tools and Options

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Wells Fargo is consistently enhancing our security measures and adding new layers of protection as threats evolve. Explore the variety of tools and authentication options for our consumer and small business customers.

Security tools

Your Security Center

Sign on to Wells Fargo Online® or the Wells Fargo Mobile® app to choose the security options that fit your needs, find tips on how to help protect your accounts, and review and update your contact information all in one place.

Visit your Security Center

Alerts

Alerts can help you monitor your account balance and transactions, and inform you of recent changes so you can take action immediately to help avoid fraud or unexpected charges.

Sign up through online banking to receive alerts by email, text, or push notification.

  • Account alerts notify you of events such as balance changes and withdrawals so you can quickly detect and report suspicious activity if something doesn’t look right.
  • Card transaction alerts notify you of debit or credit card purchases and ATM withdrawals. Some card alerts can be customized with limits set by you.

Wells Fargo also monitors your accounts and cards for unusual activity and may contact you to verify transactions and changes to your profile information.

  • Security alerts notify you when your contact information has changed, username or password has been updated, or online access is blocked after multiple failed sign-on attempts. We will notify you by email and in some cases you can select additional delivery methods – such as text or push notification.
  • Suspicious card activity may trigger a text or phone call asking you to verify transactions. If you receive this alert from us, review and respond promptly. If it’s not your purchase, we’ll help you resolve it.

Turn Card On Or Off


If you have misplaced your debit, credit, ATM, or prepaid card you can temporarily turn it off through Wells Fargo Online® or the Wells Fargo Mobile® app and turn it back on when you find it. While your card is turned off, most types of new card transactions will not be processed, including purchases, ATM activity, and digital card payments. However, transactions such as previously authorized recurring payments, credits, refunds, and reversals may be approved while your card is turned off. This feature is also available in Control Tower.

  • Turn card on or off or call 1-800-869-3557 for consumers, 1-800-225-5935 for small businesses.

Control TowerSM

Control Tower helps you to stay on top of your financial information and take control of your digital financial footprint.

  • Turn your Wells Fargo cards or digital card numbers stored on your devices on or off.
  • View recurring payments with the merchants, payees, and subscription services over the past 12 months. If you lose or replace a card, you can quickly see which merchants you may need to contact to update your new card information.

Find out more about Control Tower.

Travel plans


Whether you’re boarding a plane or hitting the road, create a travel plan before you leave so we can monitor your accounts appropriately for unusual activity. Check out more tips for your next trip.

Account Access Manager for Small Business

Account Access Manager enables small business owners to review who has access to their business accounts and remove authorized signers through Wells Fargo Business Online®. You can also manage your guest users by granting “View Only” access to your accounts, managing their usernames and passwords, and editing or canceling a guest user’s access anytime. We recommend you periodically review account access rights, making updates as needed.

Sign on options

2-Step Verification at Sign-On

Add an additional layer of security when you sign on to online banking by sending a one-time verification code through a phone call or text to your mobile device. Be sure to update your phone numbers in online banking so you are able to receive the code.

Voice Verification

Voice Verification allows us to identify you by your voice when calling customer service. Whether you want to use our automated phone service or speak with a banker, Voice Verification is a secure and convenient way for customers to access their accounts over the phone.

To activate Voice Verification call 1-800-TO-WELLS (1-800-869-3557) for consumers or 1-800-225-5935 for small businesses. Follow the instructions or select option 0 and ask a banker how to get started.

Fingerprint authentication

Use your fingerprint for a quick and easy way to access the Wells Fargo Mobile® app instead of typing your username and password.

To activate fingerprint authentication for Apple Touch ID® or Android™ Fingerprint, first turn on the fingerprint authentication feature on your eligible device and register your fingerprint. Follow these instructions to complete the activation:

Touch ID

  1. Launch the Wells Fargo Mobile® app
  2. Slide the Set Up Touch ID toggle to the right
  3. Enter your username and password and tap Sign On 

Android Fingerprint

  1. Launch the Wells Fargo Mobile® app
  2. Select Set Up Fingerprint
  3. Enter your username and password and tap Sign On

Wells Fargo does not recommend using fingerprint authentication if you share your device. When this feature is enabled, any person with a fingerprint registered on your device can sign on to the Wells Fargo Mobile® app, view your account information, and complete transactions. Your mobile carrier’s data rates may apply.

Wells Fargo does not store your fingerprint.

Apple Face ID®

Use Apple Face ID® to streamline your sign on to the Wells Fargo Mobile® app using facial recognition instead of entering your username and password.

To activate Sign On with Face ID, you must turn on the Face ID feature on your eligible Apple® device and register your facial image.

To complete the activation:

  1. Launch the Wells Fargo Mobile® app
  2. Slide the Set Up Face ID toggle to the right
  3. Enter your username and password and tap Sign On

Wells Fargo does not recommend using this sign-on feature if you share your device with anyone. Your mobile carrier’s data rates may apply.

Wells Fargo does not store your Face ID image.