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Security Tools and Options

Wells Fargo is proactively advancing our security by providing our consumer and small business customers with a variety of security tools and advanced authentication options using two-factor authentication and biometrics.

Account access your way

Learn how your fingerprint, voice, and face get you in.

Watch the biometrics video

Security tools

Security Center

Now you can sign on to Wells Fargo Online® or the Wells Fargo Mobile® app for easy access to security features, tips on how to protect your accounts and cards, and account profile information that you can update on the spot.

Alerts

Receiving alerts helps you monitor your transactions and account access, and enables you to take action immediately to help avoid fraud or unexpected charges.

There are two types of alerts for Wells Fargo customers: subscription and automatic.

Subscription alerts managed by you through Wells Fargo Online®:
You can choose to receive subscription alerts through email, text message, or push notifications on your mobile device.

  • Account alerts can notify you of account-related events, such as balance changes and withdrawals.
  • Card alerts can notify you of purchases and ATM transactions. Plus, some of the alerts can be customized with limits that you set yourself.

Automatic alerts managed by Wells Fargo:
We regularly review your accounts and cards for unusual activity and may contact you to verify suspicious transactions. You will also be notified of changes to your profile information.

  • Security alerts can notify you when your account access is blocked after multiple failed sign-on attempts, your contact information has changed, or your username or password has been updated. Delivery methods such as text and push can be selected through Wells Fargo Online or Wells Fargo Mobile® app.
  • Suspicious card activity alerts may be sent when we need to verify suspicious transactions. We may reach out to you directly by email, or text to ask you to confirm the legitimacy of identified transactions. If you receive an alert from us for suspicious card activity, review and respond promptly.
  • Beware of common phishing and text scams

Turn debit card on or off

If you have misplaced your debit, ATM or prepaid card, you can temporarily turn it off while you look for it and turn it back on when you find it. While your card is turned off, most types of new card transactions will not be processed, including purchases, ATM activity, and digital card payments. However, transactions such as previously authorized recurring payments, credits, refunds, and reversals may be approved while your card is turned off.

  • Turn card on or off or call 1-800-869-3557 for assistance (1-800-225-5935 for business customers)

Travel plans

Create a travel plan before you leave to tell us when and where you’re traveling, as well as the Wells Fargo cards you’ll be taking with you. Whether your travel is domestic or international, this will allow Wells Fargo to monitor your accounts appropriately. Learn more banking tips for your next trip.

Account Access Manager for Small Business

Account Access Manager enables small business owners to review who has access to their business accounts and remove authorized signers via Wells Fargo Business Online®. Through this tool, you can also manage Guest Users by granting “View Only” access to one or more of your accounts, manage their usernames and passwords, and edit/cancel a Guest User’s access anytime. We recommend that you periodically review who has access to your accounts and make updates as needed.

Two-Factor Authentication

2-Step Verification at Sign-On

Activate 2-Step Verification at Sign-On for an additional layer of security when you sign on to online or mobile banking by sending a one-time verification code to a device, such as your mobile phone.

    Card-Free ATM Access

    Wells Fargo Mobile® banking customers now have two ways to use our ATMs, even when they don’t have their debit or ATM card handy. Using two-factor authentication, Card-Free ATM Access enables you to enter a one-time access code provided in the Wells Fargo Mobile app along with your PIN at any Wells Fargo ATM. And now you can use your preferred mobile wallet to access your account by holding your mobile near the ATM’s contactless symbol and entering your card PIN – available at select ATMs.,

    Start using Card-Free ATM Access

    Biometrics

    Voice Verification

    Voice Verification is an advanced technology that identifies you by your unique voice when calling customer service. Whether you want to use our automated phone service or speak with a banker, Voice Verification is a secure and convenient way for customers to access their accounts over the phone.

    • Activate Voice Verification: Call 1-800-TO-WELLS (1-800-869-3557) or (1-800-225-5935 for business customers), and follow the instructions or select option 0 for a banker and ask them to get you started with Voice Verification.

    Fingerprint authentication

    Use your fingerprint for a quick and easy way to access the Wells Fargo Mobile® app instead of typing your username and password.

    To activate fingerprint authentication for Apple Touch ID® or Android™ Fingerprint, you must first turn on the fingerprint authentication feature on your eligible device and register at least one fingerprint. Then follow these instructions to complete the activation:

    Touch ID

    1. Launch the Wells Fargo Mobile® app
    2. Slide the Set Up Touch ID toggle to the right
    3. Choose Sign On with your username and password

    Android Fingerprint

    1. Sign On to the Wells Fargo Mobile® app
    2. Select Settings from the Menu dropdown
    3. Choose Fingerprint Sign On and follow the instructions

    We do not recommend using fingerprint authentication if you share your device. When this feature is enabled, any person with a fingerprint registered on your device can sign on to the Wells Fargo Mobile® app, view your account information, and complete transactions. Your mobile carrier’s data rates may apply.

    Wells Fargo does not store your fingerprint.

    Apple Face ID®


    Use Apple Face ID® to sign on to the Wells Fargo Mobile® app using facial recognition instead of entering your username and password.

    To activate Sign On with Face ID, you must turn on the Face ID feature on your eligible Apple® device and register a facial image.

    To complete the activation:

    1. Launch the Wells Fargo Mobile® app
    2. Slide the Set Up Face ID toggle to the right
    3. Choose Sign On with your username and password

    We do not recommend using this sign on feature if you share your device. Your mobile carrier’s data rates may apply.

    Wells Fargo does not store your Face ID image.