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Security Tools and Options

Access your account your way

Learn how your fingerprint, voice, and face get you in

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Wells Fargo is consistently enhancing our security measures and adding new layers of protection as threats evolve. Explore the variety of tools and authentication options for our consumer and small business customers.

Security tools

Your Security Center

Sign on to Wells Fargo Online® or the Wells Fargo Mobile® app to choose the security options that fit your needs, find tips on how to help protect your accounts, and review and update your contact information all in one place.

Visit your Security Center

Alerts

Alerts can help you monitor your account balance and transactions, and inform you of recent changes so you can take action immediately to help avoid fraud or unexpected charges.

Sign up through online banking to receive subscription alerts by email, text, or push notification.

  • Account alerts notify you of events such as balance changes and withdrawals so you can quickly detect and report suspicious activity if something doesn’t look right.
  • Card Transaction alerts notify you of debit or credit card purchases and ATM withdrawals. Some card alerts can be customized with limits set by you.

Wells Fargo also monitors your accounts and cards for unusual activity and may contact you to verify transactions and changes to your profile information.

  • Security alerts notify you when your contact information has changed, username or password has been updated, or online access is blocked after multiple failed sign-on attempts. We will send these notifications to your primary email address and in some cases you can select additional delivery methods – such as text or push notification.
  • Certain detected suspicious card activity may trigger a text or phone call asking you to review transactions. If you receive this alert from us, review and respond promptly. If it’s not your purchase, we’ll help you resolve it.
  • Recognize phishing email and text scams.

Turn debit card on or off


If you have misplaced your debit, ATM, or prepaid card you can temporarily turn it off while you look for it and turn it back on when you find it. While your card is turned off, most types of new card transactions will not be processed, including purchases, ATM activity, and digital card payments. However, transactions such as previously authorized recurring payments, credits, refunds, and reversals may be approved while your card is turned off.

  • Turn card on or off or call 1-800-869-3557 for consumers, 1-800-225-5935 for small businesses.

Travel plans


If you create a travel plan before you leave, we’ll work to monitor your accounts appropriately. Just let us know when and where you’re going, as well as the Wells Fargo cards you’ll be taking with you. Check out more tips for your next trip.

Account Access Manager for Small Business

Account Access Manager enables small business owners to review who has access to their business accounts and remove authorized signers via Wells Fargo Business Online.® Manage Guest Users by granting “View Only” access to your accounts, manage their usernames and passwords, and edit or cancel a Guest User’s access anytime. We recommend you periodically review account access rights and make updates as needed.

2-Factor Authentication

2-Step Verification at Sign-On

Add an additional layer of security when you sign on to online banking by sending a one-time verification code to a device, such as your mobile phone.

Card-free ATM access

Wells Fargo Mobile® banking customers have two ways to use our ATMs, even when they don’t have their debit or ATM card handy. Using two-factor authentication, Card-Free ATM Access enables you to enter a one-time access code provided in the Wells Fargo Mobile app along with your PIN at any Wells Fargo ATM.

At select Wells Fargo ATMs, you can use your digital wallet to access your account by holding your mobile phone near the ATM’s contactless symbol and entering your card’s PIN.

Biometrics

Voice Verification

Voice Verification allows us to identify you by your voice when calling customer service. Whether you want to use our automated phone service or speak with a banker, Voice Verification is a secure and convenient way for customers to access their accounts over the phone.

To activate Voice Verification call 1-800-TO-WELLS (1-800-869-3557) for consumers or 1-800-225-5935 for small businesses. Follow the instructions or select option 0 and ask a banker how to get started.

Fingerprint authentication

Use your fingerprint for a quick and easy way to access the Wells Fargo Mobile® app instead of typing your username and password.

To activate fingerprint authentication for Apple Touch ID® or Android™ Fingerprint, first turn on the fingerprint authentication feature on your eligible device and register your fingerprint. Follow these instructions to complete the activation:

Touch ID

  1. Launch the Wells Fargo Mobile® app
  2. Slide the Set Up Touch ID toggle to the right
  3. Enter your username and password and tap Sign On 

Android Fingerprint

  1. Launch the Wells Fargo Mobile® app
  2. Select Set Up Fingerprint
  3. Enter your username and password and tap Sign On

We do not recommend using fingerprint authentication if you share your device. When this feature is enabled, any person with a fingerprint registered on your device can sign on to the Wells Fargo Mobile® app, view your account information, and complete transactions. Your mobile carrier’s data rates may apply.

Wells Fargo does not store your fingerprint.

Apple Face ID®

Use Apple Face ID® to streamline your sign on to the Wells Fargo Mobile® app using facial recognition instead of entering your username and password.

To activate Sign On with Face ID, you must turn on the Face ID feature on your eligible Apple® device and register your facial image.

To complete the activation:

  1. Launch the Wells Fargo Mobile® app
  2. Slide the Set Up Face ID toggle to the right
  3. Enter your username and password and tap Sign On

We do not recommend using this sign-on feature if you share your device with anyone. Your mobile carrier’s data rates may apply.

Wells Fargo does not store your Face ID image.