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Security Tools and Options

Wells Fargo is proactively advancing our security by providing customers with a variety of security tools and advanced authentication options using biometrics and two-factor authentication.

SECURITY TOOLS

Security Center

Now you can sign on via online or the Wells Fargo Mobile® app for easy access to security features, tips on how to protect your accounts and cards, and account profile information that you can update on the spot.

Security Alerts

Security alerts are sent via text, email or push when certain events occur related to the security of online account access. Some are enabled when you enroll in online banking and cannot be cancelled or unsubscribed such as username and password change. We also offer elective security alerts to notify you of changes to your accounts or cards and remind you when it’s time to make updates.

Turn Debit Card On or Off

If you have misplaced your debit, ATM or prepaid card, you can temporarily turn it off while you look for it and turn it back on when you find it. While your card is turned off, most types of new card transactions will not be processed, including purchases, ATM activity, and digital card payments. However, transactions such as previously authorized recurring payments, credits, refunds, and reversals may be approved while your card is turned off.

  • Turn card on or off or call 1-800-869-3557 for assistance (1-800-225-5935 for business customers)

Travel Plans

Create a travel plan before you leave to tell us when and where you’re traveling, as well as the Wells Fargo cards you’ll be taking with you. Whether your travel is domestic or international, this will allow Wells Fargo to monitor your accounts appropriately. Learn more banking tips for your next trip.

TWO-FACTOR AUTHENTICATION

2-Step Verification at Sign-On

2-Step Verification at Sign-On is a feature that you can activate to add an additional layer of security every time you sign on to online or mobile banking by sending a one-time verification code to a device, such as your mobile phone.

Card-Free ATM Access Code

Wells Fargo Mobile Banking customers can now use Wells Fargo ATMs, even when they don't have their debit or ATM card handy. The Card-Free ATM access code feature uses two-factor authentication technology when you enter a one-time code sent to your mobile device along with your card PIN at any Wells Fargo ATM.

BIOMETRICS

Voice Verification

Voice Verification is an advanced technology that identifies you by your unique voice. Whether you want to use our automated phone service or speak with a representative, our Voice Verification service is a secure and convenient way for customers to identify themselves over the phone.

  • Activate Voice Verification: Call 1-800-TO-WELLS (1-800-869-3557) or (1-800-225-5935 for business customers), select option 0 for a banker and ask them to get you started with Voice Verification.

Fingerprint Authentication

Use your fingerprint for a quick and easy way to securely access the Wells Fargo Mobile app instead of typing your username and password. First turn on the fingerprint feature on your smartphone or tablet. Then click the appropriate link below for activation instructions.