Navegó a una página que no está disponible en español en este momento. Seleccione el enlace si desea ver otro contenido en español.

Página principal

Mobile Banking Questions

How can I use my mobile device to bank online?

Wells Fargo Mobile® gives you three ways to bank on your mobile device:

  1. With mobile apps, you can quickly sign on using biometric authentication, deposit checks, use the ATM without your ATM/debit card, pay bills, transfer funds, set up alerts to monitor your activity, and more.
  2. Our Mobile website allows you to monitor your activity, check account and Rewards balances, make transfers, pay bills, and more.
  3. Text banking allows you to quickly request and receive basic account information, and move money between your eligible Wells Fargo accounts via text message.

Can I pay bills from my Wells Fargo Mobile app?

Yes, you can set up your payees and pay bills quickly from your device.

Can I pay a friend using my Wells Fargo Mobile app?

Yes, Zelle® is a convenient way to move money between friends, family and other people you know, with an email address or mobile phone number.

How much does Wells Fargo Mobile cost?

There are no fees to use or access wellsfargo.com, text banking, or our Wells Fargo Mobile app. Please check with your wireless provider about carrier and access charges.

How is Wells Fargo Mobile secure?

  • We use 128-bit secure technology to encrypt your personal information.
  • When you close your browser or the app, the session ends.
  • You view accounts by nicknames you set, not account number.
  • No detailed personal information sent.
  • You’re covered by our Online Security Guarantee.

What should I do if I lose my device?

If your device is lost or stolen, call 1-866-863-6762, 24 hours a day, 7 days a week to deactivate your account.

What are nicknames and how do I change mine?

You can nickname your accounts and will see the same account names from your desktop, phone or tablet. To nickname your accounts, select the menu option once you sign on to Wells Fargo Online®.

How do I disable Wells Fargo Online®?

You can disable Wells Fargo Online by calling us at 1-866-863-6762, 24 hours a day, 7 days a week.

How is the mobile website different from wellsfargo.com?

The mobile website is optimized to easily make transfers between your accounts and to other customers, pay your bills, find ATMs, and more, from your device.

For access to all products and services we offer, visit wellsfargo.com via your computer.

Do I need a username and password to access wellsfargo.com?

Yes, sign on using your Wells Fargo Online username and password.