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Wells Fargo Mobile® App Questions

Which devices does the Wells Fargo Mobile app support?

Wells Fargo Online® has a custom app for AndroidTM, iPad®, and iPhone® devices.

How is the Wells Fargo Mobile app different from our mobile website?

By using the Wells Fargo Mobile app made specifically for Android, iPhone, and iPad, we use your device’s built-in features to provide a better experience and additional features such as mobile check deposit, biometric authentication, and location services.

Is there an app for my device?

Wells Fargo Mobile app is made specifically for use with Android, iPhone, and iPad devices. Download the Wells Fargo Mobile app for Android devices from the Google Play Store or Amazon App Store, or for iPhone or iPad from the Apple App StoreSM.

Is the Wells Fargo Mobile app secure?

The Wells Fargo Mobile app is secure because:

  • 128-bit encryption masks your sensitive information.
  • When you close the app, the session ends.

Does my device support the Wells Fargo Mobile app?

Please refer to Supported Browsers and Operating Systems for details regarding supported mobile operating systems.

How do I know I am downloading a legitimate Wells Fargo Mobile app?

To help ensure the security of your personal and account information, download apps from reputable sources only. When downloading a Wells Fargo Mobile app for your mobile device, ensure that Wells Fargo Bank is listed as the app publisher or seller.

If you have suspicions about the authenticity of a mobile banking app, learn more about our Wells Fargo Mobile apps and access links to download.

For more info on how to help keep your accounts secure, visit our Security Center.

What is Sign On with Touch ID?

Sign On with Touch ID allows you to use your device’s Apple Touch ID® feature to sign on to the Wells Fargo Mobile app using your fingerprint instead of entering your username and password.

If you have turned on Touch ID on your smartphone or tablet and registered one or more fingerprints, you can use your fingerprint instead of your username and password to sign on to the Wells Fargo Mobile app.

To enable Touch ID, make sure you've downloaded the most recent version of our app and use a Touch ID capable device.

What is Sign On with Face ID?

Sign On with Face ID allows you to use your device’s Apple Face ID® feature to sign on to the Wells Fargo Mobile® app using facial recognition instead of entering your username and password.

What is Fingerprint Sign On?

Sign On with Android Fingerprint allows you to use your eligible Android device’s fingerprint feature to sign on to the Wells Fargo Mobile app with your fingerprint instead of entering your username and password.

What can I do using the Wells Fargo Mobile app?

Developed for iPhone, iPad, and Android mobile devices, you can:

  • Pay bills
  • Transfer funds
  • Deposit checks
  • Send and receive money from people you know and trust with Zelle®
  • View account balances and details
  • Search transactions
  • Activate or replace credit/debit cards
  • Find ATMs using GPS
  • Enable push notifications
  • Use a Mobile Wallet
  • View Online Statements and Documents

What if I lose my mobile device?

You should use another device to sign on and change your password.

If your mobile device contained information associated with the Mobile Wallet feature, or if you need additional assistance, contact customer service at 1-866-863-6762, 24 hours a day, 7 days a week.