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Wells Fargo Mobile® App Questions

Top questions

Which devices does the Wells Fargo Mobile® app support?

Wells Fargo Online® has a custom app for AndroidTM, iPad®, and iPhone® devices.

How is the Wells Fargo Mobile app different from our mobile website?

By using the Wells Fargo Mobile app made specifically for Android, iPhone, and iPad, we use your device’s built-in features to provide a better experience and additional features such as mobile check deposit, biometric authentication, and location services.

How can I access online banking features on my mobile device that are only available in the desktop Wells Fargo Online® website?

Follow these steps to access the desktop website from your mobile device:

  1. From a mobile browser, in the address field, enter
  2. Most mobile browsers offer a desktop option as a selection in the browser search bar.

    For Safari® browser: Select AA from the left side of the search field. The browser options will display. Select Request Desktop Website.

    For Chrome® Browser: select the three dots on the right side of the browser bar. From the browser options, select Desktop site.
  3. Once Desktop browser option is selected, the Wells Fargo Online website will appear. Select Sign On to access the site.

How do I download the Wells Fargo Mobile® app?

The Wells Fargo Mobile® app is available for Apple® and AndroidTM devices. Download the Wells Fargo Mobile app on the App StoreSM and on Google PlayTM.

General questions

I downloaded the new app and attempted to sign on, what is a CAPTCHA puzzle?

When trying to sign on, a CAPTCHA puzzle (Completely Automated Public Turing test to tell Computers and Humans Apart) will be display for enhanced security purposes. When the puzzle appears, you must re-enter your username and password and solve the CAPTCHA puzzle. Once you have accurately entered the username, password and CAPTCHA puzzle, you will be able to sign on. The enroll button is only for users who are enrolling in online banking for the first time.

I downloaded the new app, where can I find Ending Daily Balance?

The new mobile app displays Ending Daily Balance on the ‘See all’ transactions page. To view the Ending Daily Balance, go to the Accounts page and select an account. Scroll past the most recent transactions and select ‘See all transactions”. The next page will show the Ending Daily Balance on each date a transaction posted to the account.

Is the Wells Fargo Mobile app secure?

The Wells Fargo Mobile app uses multiple methods to provide security:

  • Wells Fargo uses 128-bit encryption to scramble sensitive information during your online session
  • Authentication is used to ensure your identity and to limit access to your information
  • When you close the mobile app the session is ended to prevent unintentional sharing of data

Does my device support the Wells Fargo Mobile app?

Please refer to Supported Browsers and Operating Systems for details regarding supported mobile operating systems.

How do I know I am downloading a legitimate Wells Fargo Mobile app?

To help ensure the security of your personal and account information, download apps from reputable sources only. When downloading a Wells Fargo Mobile app for your mobile device, ensure that Wells Fargo Bank is listed as the app publisher or seller.

If you have suspicions about the authenticity of a mobile banking app, learn more about our Wells Fargo Mobile apps and access links to download.

For more info on how to help keep your accounts secure, visit our Security Center.

What is Sign On with Face ID®?

Sign On with Face ID allows you to use your device’s Apple® Face ID feature to sign on to the Wells Fargo Mobile® app using facial recognition instead of entering your username and password.

What is Sign On with Touch ID?

Sign On with Touch ID allows you to use your device’s Apple Touch ID® feature to sign on to the Wells Fargo Mobile app using your fingerprint instead of entering your username and password.

If you have turned on Touch ID on your smartphone or tablet and registered one or more fingerprints, you can use your fingerprint instead of your username and password to sign on to the Wells Fargo Mobile app.

To enable Touch ID, make sure you've downloaded the most recent version of our app and use a Touch ID capable device.

What is Fingerprint Sign On?

Sign On with Android Fingerprint allows you to use your eligible Android device’s fingerprint feature to sign on to the Wells Fargo Mobile app with your fingerprint instead of entering your username and password.

What can I do using the Wells Fargo Mobile app?

Developed for iPhone, iPad, and Android mobile devices, you can:

  • Pay bills
  • Transfer funds
  • Deposit checks
  • Send and receive money with people you know and trust with Zelle®
  • View account balances and details
  • Search transactions
  • Activate or replace credit/debit cards
  • Find ATMs using GPS
  • Enable push notifications
  • Use a digital wallet
  • View Online Statements and Documents

What if I lose my mobile device?

You should use another device to sign on and change your password.

If your mobile device contained information associated with the digital wallet feature, or if you need additional assistance, contact customer service at 1-866-863-6762, 24 hours a day, 7 days a week.