Wells Fargo Pay On℠ FAQs

No, there are no activation or origination fees for the Pay On loan.

Wells Fargo doesn’t require any sort of upfront financing, activation, or origination fee for the use of Pay On loans. However, merchants may require a downpayment or charge for taxes and delivery up front, separate from your Pay On loan.

When you complete the initial online application, you authorize Wells Fargo Bank, N.A. to complete a soft credit pull to determine your eligibility for a loan in the amount requested. This initial request won’t impact your credit score.

Once you’ve selected your terms and provided an electronic signature on the loan agreement to accept those terms, Wells Fargo will proceed with a hard credit pull. This indicates to other financial organizations that you’ve applied for credit and can impact your credit score temporarily.

The APR of your actual Pay On loan may vary slightly based on individual loan details. These can include the funding date and the first payment date.

You can make payments on your Pay On loan with the Wells Fargo Mobile^® app, online at wellsfargo.com, by phone, or by mail.

• Sign on and go to your account to make a payment.

Yes, contact us to change your payment due date. At least one payment must be posted before submitting the due date change. Allow 2 to 3 days for enrollment, and we’ll mail you confirmation of your new payment due date.

Your payment is allocated in the following order:

1. Accrued interest
2. Billed principal
3. Late fees (if applicable)

If you pay more than the total amount due shown on the monthly statement, the excess amount may be applied to the outstanding principal loan balance or satisfy future payments, depending on the status of the account and timing of the payment.

If a scheduled payment isn’t received in full within 10 days of the due date shown on your billing statement, you’ll be assessed a late fee of $39.

Yes, you can pay up to the full balance of your Pay On loan at any time with no fee.

Once you make the final payment and pay off the full balance of your Pay On loan, it’ll close automatically. You don’t have to take any additional action to close your loan.

Visit wellsfargo.com and enroll in online banking.

If you need help, refer to our Online Banking Enrollment FAQs.

You should receive a statement by mail within 30 days from the date charge is processed in general. If you haven’t received a statement within 30 days, contact us.

The Pay On loan is issued through Wells Fargo Bank, N.A., so bills come from Wells Fargo.

Yes, you’ll receive one billing statement for each open Pay On loan.

You can manage your delivery preferences using the Wells Fargo Mobile^® app or Wells Fargo Online^®.

To request a Braille statement, contact us. Large print, audio statements, and other alternative options are also available.

Spanish statements aren’t available at this time.

Once you’ve paid off your purchase, you’re done – unlike a credit card, you don’t have an open line of revolving credit.

To make a new purchase, you should apply for another Pay On loan. You can have multiple Pay On loans at the same time, subject to credit approval. Customers with multiple Pay On loans will receive a separate billing statement for each loan account.

We’re here to help. Call us at 1-877-269-6056 so we can review your account and guide you through the next steps. Once you contact us, we'll help resolve your claim as quickly and easily as possible.

Yes, if you have an existing private label credit card from Wells Fargo Bank N.A., you can continue to use the card for new purchases (subject to credit limit availability), and you should continue to make payments on your private label credit card account as you do today.

If you have a Wells Fargo retail credit card rather than a Pay On loan, visit our retail credit card FAQs.