Push Notifications FAQs - Wells Fargo

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Push Notifications Questions

What are Push Notifications?

Push Notifications are for Wells Fargo Online® customers who have an Apple® or AndroidTM device (phone or tablet) and the Wells Fargo Mobile® app installed. Signing up for push notifications, allows you to receive “push” versions of some online banking alerts or one time passcodes for authentication purposes.

How do I sign up and receive Push Notifications?

  • Download and update the latest version of the Wells Fargo Mobile app.

(iOS users: Select OK when the enable push notification message is displayed. Android users automatically have push notifications enabled.)

  • Launch the Wells Fargo Mobile app and select Activate.
  • Once your Wells Fargo Mobile app is active, navigate to Account Settings, then Push Notification Settings, and slide to On.

(iOS notifications can appear as pop-up messages or banners, displayed in the notification center and lock screen. Android notifications appear as a banner and in the drop-down notification drawer.)

How do I sign up and receive Push Notifications if I already have the Wells Fargo Mobile app?

  • Enable Push Notifications in the Wells Fargo Mobile app by navigating to Account Settings, then Push Notifications settings, and sliding to On.

    (iOS notifications can appear as pop-up messages or banners, displayed in the notification center and lock screen. Android notifications appear as a banner and in the drop-down notification drawer.)
  • Ensure you have Push Notifications allowed in your device settings.
  • Learn more about Push Notifications (Demo)

What are the benefits of push notifications?

You can help stay on top of your bank accounts with push notifications. If you have push notifications enabled on your device, and you have turned on push notifications in the Wells Fargo Mobile app, you can receive alerts related to your account balances, such as Balance Threshold Alerts. You don’t need to be signed in to the app to receive push notifications.

Push notifications also allow you to receive onetime passcodes for authentication purposes.

What kinds of notifications are sent via Push?

  • Account-specific alerts about your balances, recent transaction activity, and account notices
  • Servicing notifications to confirm online transactions such as payments or transfers to other accounts
  • Security alerts about changes to your online access including changes to your password or multiple unsuccessful attempts to login
  • One time passcodes to securely access your account information using Wells Fargo Online or with a Wells Fargo banker. Learn more about Advanced Access

Why am I not getting Push Notifications?

There are 2 reasons why you may not get Push Notifications:

  1. For your security, Push Notifications are only sent to devices on which you are frequently using the Wells Fargo Mobile app. If you have not logged in recently to the Wells Fargo Mobile app, please do so to reactivate Push Notifications.
  2. Push Notifications may have been disabled inadvertently. For details on how Push Notifications could have been disabled, please look into FAQ question "How to turn off Push Notifications."

How to turn off Push Notifications?

There are three ways to turn off Push notifications:  

  1. Within the Wells Fargo Mobile app, go to the Push Settings page and slide Off to stop receiving both subscription and automatic notifications.
  2. From iOS or Android device, go to Notifications within Settings, and disable notification for Wells Fargo app.
  3. When logged into Wells Fargo Online, you can access alerts to uncheck the push delivery of subscription alerts.