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Push Notifications Questions

What are Push Notifications?

Push Notifications are for Wells Fargo Online customers who have an Apple® or AndroidTM device (phone or tablet) and the Wells Fargo Mobile® app installed. They can sign up for and receive “push” versions of some existing online banking alerts.

View a quick tutorial video about push notifications.

How do I sign up and receive Push Notifications?

  • Download and update the latest version of the Wells Fargo Mobile app.

(iOS users: Select OK when the enable push notification message is displayed. Android users automatically have push notifications enabled.)

  • Launch the Wells Fargo Mobile app and select Activate.
  • Navigate to the Push Notification Settings, and slide to On to receive automatic and subscription notifications.

(iOS notifications can appear as pop-up messages or banners, displayed in the notification center and lock screen. Android notifications appear as a banner and in the drop-down notification drawer.)

What are the benefits of push notifications?

You can help stay on top of your bank accounts with push notifications. If you have push notifications enabled on your device, and you have turned on push notifications in the Wells Fargo Mobile app, you can receive alerts related to your account balances, such as Balance Threshold Alerts. You don’t need to be signed in to the app to receive push notifications.

What kinds of Push Notifications are sent?

  • Subscription alerts (e.g. Balance Threshold notification)
  • Account-specific automatic alerts (e.g. Overdraft Insufficient funds, Student Loan payment, Mobile Remote Deposit Capture Success)
  • Security and general alerts (e.g. Password change, Username change, Contact information update)

How to turn off Push Notifications?

There are four ways to turn off Push notifications:  

  1. Within the Wells Fargo Mobile app, go to the Push Settings page and slide Off to stop receiving both subscription and automatic notifications.
  2. From an iOS device, go to the Notification Center Settings, and change the “Alert Style,” “Show in Notification Center” and “Show on Lock Screen.”
  3. From an Android device, go to Settings, and turn off notifications.
  4. When logged into Wells Fargo Online, you can access alerts to uncheck the push delivery of subscription alerts.

Why am I not getting Push Notifications?

There are 2 reasons why you may not get Push Notifications:

  1. For your security, Push Notifications are only sent to devices on which you are frequently using the Wells Fargo Mobile® app. If you have not logged in recently to the Wells Fargo Mobile app, please do so to reactivate Push Notifications.
  2. Push Notifications may have been disabled inadvertently. For details on how Push Notifications could have been disabled, please look into FAQ question "How to turn off Push Notifications."