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Push Notifications Questions

What are Push Notifications?

Push Notifications are for Wells Fargo Online® customers who have an Apple® or AndroidTM device (phone or tablet) and the Wells Fargo Mobile® app installed. Signing up for push notifications, allows you to receive “push” versions of some online banking alerts or one time passcodes for authentication purposes.

How do I sign up and receive Push Notifications?

Download and update the latest version of the Wells Fargo Mobile app. iOS users need to launch the Wells Fargo Mobile app and select Allow. Android users automatically have push notifications enabled.

If you have Wells Fargo Mobile app installed, from iOS or Android device, tap Menu in the bottom bar, tap your name or Welcome at the top of the page, and select Manage Alerts to set up notifications for Wells Fargo app. In addition you may have to select Push Notification, and slide to On.

(iOS notifications can appear as pop-up messages or banners, displayed in the notification center and lock screen. Android notifications appear as a banner and in the drop-down notification drawer.)

Wells Fargo does not recommend enabling push notifications if you regularly share your device with other people.

What are the benefits of push notifications?

You can help stay on top of your bank accounts with push notifications. If you have push notifications enabled on your device, and you have turned on push notifications in the Wells Fargo Mobile app, you can receive alerts related to your account balances, such as Balance Threshold Alerts. You don’t need to be signed in to the app to receive push notifications.

Push notifications also allow you to receive onetime passcodes for authentication purposes.

What kinds of notifications are sent via Push?

  • Account-specific alerts about your balances, recent transaction activity, and account notices
  • Servicing notifications to confirm online transactions such as payments or transfers to other accounts 
  • Security alerts about changes to your online access including changes to your password or multiple unsuccessful attempts to login
  • One time passcodes for use in particular transactions in Wells Fargo Online or with a Wells Fargo banker. Learn more about Advanced Access.

Why am I not getting Push Notifications?

There are 2 reasons why you may not get Push Notifications:

  1. For your security, Push Notifications are only sent to devices on which you are frequently using the Wells Fargo Mobile app. If you have not logged in recently to the Wells Fargo Mobile app, please do so to reactivate Push Notifications.
  2. Push Notifications may have been disabled inadvertently. For details on how Push Notifications could have been disabled, please look into FAQ question "How to turn off Push Notifications."

How to turn off Push Notifications?

From iOS or AndroidTM device, go to Notifications within Settings, and disable notification for Wells Fargo app.