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Auto Loan FAQs

Getting started

How do I enroll in online banking?

With Wells Fargo Online, you will need to complete a one-time enrollment process. You will need your Social Security number and your 10-digit auto loan account number to get started.

You can access and manage your auto loan account from your desktop or mobile device to conveniently make payments, view your payment and transaction history, sign up for online statements, and more. 

If you have questions or need assistance with the enrollment process, please call us at 1-800-956-4442.

Where do I find my account number?

Your 10-digit auto loan account number can be found in the following places:

Welcome Letter

Your account number is provided with the loan details in the welcome letter that you receive in the mail after your new loan is funded.

Account Statement

Your account number is at the top of your monthly statement and on the payment coupon at the bottom of the statement.

Online

To view your complete account number, sign on, select your auto loan from Account Summary, and then select the account number (e.g., XXXXXX1234) on the Auto Loan page.

Phone

If you are unable to find your auto loan account number, please call us at 1-800-289-8004.

How do I read my auto loan statement?

Your auto loan statement provides timely information about your account, such as your payment amount due and payment activity. Find out more about how to read your statement (PDF).

You can access up to 12 months of electronic statements by enrolling online. Sign on, select your auto loan from Account Summary, and then Enroll in eStatements.

How do I enroll in online statements?

Sign on and select your auto loan from Account Summary. Select Enroll in eStatements and change your preference from U.S. Mail to eStatements. You can view, download, and print up to 12 months of statements.

Understanding your auto loan

Are there fees on my account?

Your contract has information regarding late fees, finance charges, and other fees or charges that may apply to your loan account. If you need a copy of your contract, please call us at 1-800-289-8004.

Note: Fees may apply for payments made through third parties such as MoneyGram and Western Union.

How is interest calculated on my auto loan?

With a simple interest loan, interest accrues daily. As you pay off the principal balance, the daily interest charge will decrease.

To calculate the daily interest charge, first convert the interest rate percentage into a decimal by dividing the interest rate by 100. Multiply that number by your principal balance, and then divide by the number of days in a year (365 or 366 for a leap year). This will give you the daily interest charge.

Example
If the loan has a 9% interest rate and a $10,000 principal balance, you convert the interest rate into a decimal: 9 / 100 = .09, and calculate the daily interest charge: .09 x $10,000 / 365 = $2.47 daily interest.

What is a simple interest loan?

Simple interest is a method of allocating monthly loan payments between interest and principal. The amount of your payment allocated to interest is calculated based on your unpaid principal balance, the interest rate on your loan, and the number of days since your last payment.

Example
If we receive a payment and it has been 29 days since your last payment, then you will be charged 29 days of interest on the unpaid principal balance of your loan. The remainder of your payment is credited to principal and reduces the unpaid principal balance on your loan.

How much of my monthly payment is interest?

With a simple interest loan, there is a daily interest charge and you will pay interest on the number of days between your payments.

Example
If the daily interest charge is $2.50, and it has been 30 days since your last payment was made, the interest due will be $75.00 ($2.50 x 30 days). Let’s use the same daily interest charge, but now say it has been 40 days since your last payment was made, the interest due will be $100.00 ($2.50 x 40 days).

If you defer a monthly payment, this will extend the term of your loan, and the interest will continue to accrue until the next payment is made. The outstanding loan balance will continue to accrue interest until the loan is paid off.

The total interest paid over the term of your loan may be different from what is shown on your loan agreement. If you pay your loan early, the amount of interest will be less, and if you pay your loan late, the amount of interest will be more.

Why does the amount of interest I pay change each month?

The amount of interest paid each month changes because the daily interest amount decreases as the principal balance decreases.

At the beginning of the loan, the principal balance is higher, and as a result, the daily interest amount is higher. As you start paying down your principal balance, the amount of interest you pay each month decreases.

Additionally, interest accrues daily, and the number of days between payments makes a difference. More days between payments results in more days of interest charges, and fewer days between payments results in fewer days of interest charges.

Payments

How do I make a payment?

You have many options for making payments.

Set up automatic payments

You decide which savings or checking account you would like the money to come from each month. There is no charge for enrollment, and you can easily change or cancel the automatic payments online.

To set up automatic payments, sign on, select your auto loan from Account Summary, and then select Enroll in Auto Pay. You can also call us at 1-800-289-8004 or download the automatic loan payments authorization (PDF), complete the form, and return by mail or fax.

Pay Online

Sign on and select your auto loan from Account Summary. You can make a payment immediately or schedule a payment up to 30 days in advance. Not enrolled in Wells Fargo Online®? Enroll now.

Pay by phone

Call 1-800-289-8004, 24 hours a day, 7 days a week to use our automated system.

Pay by mail

Make your check or money order payable to Wells Fargo Auto. Be sure to fill in all sections of a money order. (Do not send cash.) Write your account number on your check or money order. Mail your payment to:

Wells Fargo Auto
PO Box 17900
Denver, CO 80217-0900

Pay in person

You can make payments at any Wells Fargo banking location at no charge, and a Wells Fargo account is not required.

Other ways to pay

  • MoneyGram® - Include your 10-digit Wells Fargo Auto account number and Receive Code 1815. Please note: third-party fees may apply.
  • Western Union® - Include your 10-digit Wells Fargo Auto account number, Western Union City Code CATX, and State Code TX. Please note: third-party fees may apply.

How do I set up automatic loan payments?

You decide which savings or checking account you would like the money to come from each month. There is no charge for enrollment, and you can easily change or cancel the automatic payments online.

To set up automatic payments, sign on, select your auto loan from Account Summary, and then select Enroll in Auto Pay. You can also call us at 1-800-289-8004 or download the automatic loan payments authorization (PDF), complete the form and return by mail or fax.

Can I set up reminders for my loan payments?

You can set up email notifications for your account to let you know when your payment is due. Select your auto loan from Account Summary, and then Manage Alerts. You can set your notifications to occur from 1 to 4 weeks before your payment is due.

How do I change my payment due date?

Before you apply for a due date change, you'll need to meet the following criteria:

  • You've made the first payment on your auto loan.
  • Your requested payment due date should not be more than 15 days from your existing payment due date. For example, if your existing due date is the 5th of the month, you can change it to the 20th of the month, or any day in between.
  • This is your first payment due date change. (You're allowed one payment due date change for the entire term of the loan.)
  • Your account is current or no more than 10 days past due.
  • Your loan has a fixed interest rate.

If you change your due date, your loan maturity date will be adjusted. Your monthly payment amount will remain the same.

To request a due date change:

Online
Sign on, select your auto loan from Account Summary, and then select Due Date Change Request from Account Management. Review the criteria and continue, if you are eligible. Select your desired new payment date and submit.

How are payments applied to my loan?

If you are making your monthly payment that is currently due, or if your monthly payment is past due, it will be applied in the following order:

  1. Accrued interest
  2. Principal
  3. Fees and other charges (if applicable)
    For example, late fees
  4. Additional principal payment
    The additional amount will pay down your principal balance and will be applied to your next payment due, unless you tell us you're making a principal-only payment. Find out how to make a principal-only payment. If your account is already paid ahead three months, the additional amount will be applied to the principal only.

If you already paid your current month's payment in full with no amount past due, and you are paying an additional amount, it will be applied in the following order:

  1. Fees and other charges (if applicable)
    For example, late fees
  2. Accrued interest
  3. Principal
    The additional amount will pay down your principal balance and your next payment due, unless you make a principal-only payment. If your account is paid ahead three months, additional funds will be applied to unpaid fees, if applicable, then to the principal only.

Refer to your monthly statement to see how your payment was applied to interest, principal, fees, and other charges.

View payment examples (PDF) for more information.

How do I make a principal-only payment?

If you’d like to have additional funds applied to principal only, here are three ways to pay:

  • Automatic payments - Sign on and select your auto loan from Account Summary. Select Enroll in Auto Pay, and include the additional amount to be applied to principal.
  • Mail - Note the additional principal amount using the payment coupon attached to your statement.
  • Branch - Ask a Wells Fargo team member to apply the additional payment amount to the principal balance.

Note: Principal-only payments won’t change the amount of your next payment or the due date. If you have incurred any late fees, the principal payment will be applied after any past due amounts and charges.

What happens if I miss a payment or make a late payment?

There may be a fee for missing a payment or making a late payment. You can find this information in your loan agreement. Since there is a daily interest charge on loans, more interest accrues when there are more days between payments. As a result, you may pay more interest over the life of the loan.

Example
If the daily interest charge is $2.50, and it has been 30 days since your last payment was made, the interest due will be $75.00 ($2.50 x 30 days).

Let's use the same daily interest charge, but now say it has been 40 days since your last payment was made, the interest due will be $100.00 ($2.50 x 40 days).

Find out how to calculate the daily interest charge.

If you're having difficulty making payments on your loan, we may have options available for you. We have information on help with payments or call us at 1-800-289-8004.

I made a payment on my auto loan, but it has not posted to my account. How do I provide proof of my payment?

Confirm your payment to us online through your Wells Fargo account. Sign on and select the Upload Documents icon from your auto loan. Follow the steps to upload and submit your documentation.

Acceptable documents for proof of payment include:

  • Front and back of a cleared check
  • Money order stubs
  • Transaction detail from an online bill pay provider
  • Payment receipt
  • Bank statement

Keep these upload guidelines in mind:

  • Attach accepted file formats: PDF, JPEG, JPG, PNG, or GIF
  • Upload no more than 25 files and 25 MB total
  • Make sure your files are not encrypted or password-protected
  • Make sure your documents are clear, legible, and include all pages – even blank ones

We will review your documents and contact you if we need additional information.

Help with payment challenges

How do I defer a payment?

A payment deferment pushes out your due date and extends the loan maturity date.

Example
If your payment due date is scheduled for March 15, 2022, and you were approved for a one-month deferment, your next payment date would be April 15, 2022. If your maturity date is January 15, 2023, and you are granted a one-month deferment, your maturity date will be February 15, 2023. 

Call us for more information and to see if you are eligible for a deferment.

I can't afford to pay my entire loan payment right now. What should I do?

The more we can understand about your situation, the better we'll be able to suggest relevant options. Please call us so that we can assist you.

Is there a grace period before I am charged a late fee?

Grace periods vary from state to state so please review your loan contract for information about a grace period and late fees. If you are unable to find your loan contract, please call us at 1-800-289-8004, for more information or to request a copy.

Does a late payment affect my credit?

If your payment is 30 or more days late, it may show up on your credit report as a late payment. The degree to which a late payment affects your credit score can depend on things like how many days past due the payment is, how recently you've been past due, and how frequently you’ve made late payments.

Review your credit report regularly to help you know where you stand. Request a free copy of your credit report from annualcreditreport.com or from each of the nationwide consumer reporting agencies: Equifax, Experian, TransUnion, and Innovis.

I want to pay online. Why can't I make a payment?

The status of your account may have an impact on your ability to pay online. For example, if your account is past due, you can make a same-day payment but may not be able to schedule a future payment. Also, if you have more than two payments with insufficient funds in the past 12 months, you won't be able to make a payment online. Call us for more information or if you need assistance making a payment.

What happens if I make a payment that does not clear?

If a payment is returned unpaid, we may attempt to present the payment to your financial institution one more time. Your financial institution may charge a fee each time the payment is returned. If the payment doesn't clear, you’ll need to resubmit the payment once you have sufficient funds in your bank account.

I can't afford my auto loan payments. Can I turn in my vehicle?

If you are struggling to make your payments, call us so we can discuss options that might work for you.

Can I get payment assistance through the Servicemembers Civil Relief Act? (SCRA)

SCRA may allow us to adjust the interest rate on your auto loan to 6%, which may lower the payment. Learn more about the Servicemembers Civil Relief Act or call us at 1-877-254-9687, Monday – Friday, 7 am - 8 pm Central Time. For general assistance outside of SCRA hours, call us at 1-800-289-8004.

Loan payoff

Where can I find the payoff amount for my auto loan?

Online

Sign on, select your auto loan from Account Summary, and then Get a Payoff Quote.

Account Statement

View your payoff amount and daily interest on your monthly account statement.

Phone

Call us at 1-800-289-8004 to obtain an automated payoff quote or to speak to a representative.

Interest accrues daily, so be sure to include the estimated number of days it will take for us to receive the payment when you are obtaining the payoff amount.

How do I pay off my auto loan?

When preparing to pay off your loan

  • Consider paying with certified funds, such as a cashier’s check or money order, which can help you receive your certificate of title faster.
  • Make sure Wells Fargo Auto and your local motor vehicle department have your current address on file, so your certificate of title or lien release is sent to the right address.

Know your payoff options

  • You can pay online, by phone at 1-800-289-8004, by mail, or by wire transfer. Western Union and MoneyGram may also be an option but transaction limits vary and third-party fees may apply. Please contact them for more information.

Pay off loan by mail

  1. Make your check or money order payable to Wells Fargo Auto.
  2. Write "Payoff" on the memo line of the check or money order, and include your 10-digit account number or 17-digit vehicle identification number (VIN).
  3. Mail your payoff to:

    Wells Fargo Auto
    PO Box 17900
    Denver, CO 80217-0900

    Mail an overnight payoff to:

    Lockbox Services 17900
    Wells Fargo Auto
    MAC C7301-L25
    1740 Broadway St – LL2
    Denver, CO 80274

Pay off the loan by wire transfer

Use the following information for a wire transfer, and include your 10-digit account number or processing may be delayed.

Bank Name: Wells Fargo Bank
Bank ABA Routing # – Domestic: 121000248
Bank ABA Routing # – International: WFBIUS6S
Beneficiary Account Name: Wells Fargo Auto
Beneficiary Account #: 01541881620717
Physical Address: MAC S3983-01J, 420 Montgomery St., San Francisco, CA 94104
Originator to Beneficiary Information: Account holder’s 10-digit account number and the account holder’s name as it is listed on the account

If the certificate of title should be sent to a different individual or business, make sure you provide instructions on where the title or lien release should be sent

What happens if I paid more money than the payoff amount?

Any additional amount that you paid will be returned to you by check. It typically takes two to three weeks for processing and mail delivery.

Title and registration

When will I receive my title after I pay off my loan?

After we receive your final payment and the account balance is satisfied, we will release your title depending on the payoff method, state law requirements, and state motor vehicle department procedures. The title release process can vary in length and depends on if you have a paper, electronic, or customer-holding paper title. If you are unsure of which category applies to you, please contact your local motor vehicle department. If you have additional title-related questions, please call us at 1-888-329-4856.

Paper title maintained by Wells Fargo Auto
We start the title release process in approximately 3 – 10 calendar days after the payoff posts to your account, to allow enough processing time for your payment to clear through your financial institution, or as otherwise required by state law. To shorten the title release process, payment by guaranteed funds (such as a money order, cashier's check, or wire transfer) will begin the process within 3 calendar days.

Please note this does not include mail time.

If the payoff amount received does not satisfy the amount owed, the title will not be sent until the balance is settled. If you have additional title-related questions, please call us at 1-888-329-4856.

Electronic title maintained by your state
For electronic titles, you will not receive a paper title from Wells Fargo Auto. At the time of release, we will electronically cancel our lien with your state. After the lien is released, your state will mail your title in approximately 4 – 8 weeks.

Please note the states of Florida and Ohio do not automatically mail a paper title. You will need to contact the motor vehicle department to obtain the paper title if needed.

If you have not received the paper title from your state, please contact your motor vehicle department. If you have additional title-related questions, please call us at 1-888-329-4856.

Paper title maintained by customer
If requested, we will send a lien release to an individual or business authorized to receive it in those states where the customer maintains the title.

What is a lien release?

A lien release is a notarized document sent after the vehicle has been paid off to show that Wells Fargo Auto is no longer the lien holder. Please note if you already have the paper title in hand or are waiting on the motor vehicle department to mail your paper title, you do not need a lien release. If requested, we will send a lien release for a paper title maintained by a customer. If you have additional title-related questions, please call us at 1-888-329-4856.

Can I sell my vehicle while my loan account still has an outstanding balance?

To transfer a title, your loan needs to be paid in full. Once you have received your paper title, visit your local motor vehicle department to complete the transaction. For customers who maintain paper titles, you will need a lien release from us.

I need to change a name on my vehicle title and my loan account has an outstanding balance. What should I do?

Begin by checking with your motor vehicle department to find out what title documentation you’ll need. (Requirements vary by state.) When we receive the request, we’ll send the title documentation in the appropriate format.

  • If the motor vehicle department asks for a copy of the title, an electronic screen-print, or an authorization letter, you or the motor vehicle department can request that from us.
  • If the motor vehicle department needs the original paper title, they will need to request the title from us. (Converting an electronic title to a paper title could take up to 6 weeks, depending on motor vehicle department processing time.)

You’ll then go to the motor vehicle department to formally request the title change. The motor vehicle department will either send the information to us directly or will provide you with the required document. If you receive the document from the motor vehicle department, you can submit it to Wells Fargo Auto, along with one of the following documents:

  • Articles of amendment
  • Certificate of domestic partnership
  • Certified court order
  • Death certificate (if removing someone from the title that is deceased)
  • Divorce decree
  • Motor vehicle department request
  • Marriage certificate
  • Notarized affidavit of same name statement
  • Petition for a name change
  • State-issued identification (such as driver's license or identification card)

Submitting motor vehicle department requests and supporting documents

Motor vehicle department requests and supporting documents can be submitted to us online, by mail or by fax.

Online

Sign on and select the Upload Documents icon from your auto loan.

Keep these upload guidelines in mind:

  • Attach accepted file formats: PDF, JPEG, JPG, PNG, or GIF
  • Upload no more than 25 files and 25 MB total
  • Make sure your files are not encrypted or password-protected
  • Make sure your documents are clear, legible, and include all pages – even blank ones

Mail

Wells Fargo Auto
Attn: Title Maintenance Team
MAC S3983-01C
2501 S. Price Road, 1st Floor
Chandler, AZ 85286-7896

Fax

Title Maintenance Team
1-844-432-1446

Note: Wells Fargo Auto will remain on the title as the lienholder until this account is paid in full.

If you have additional title-related questions, please call us at 1-888-329-4856.

I moved out of state. How do I transfer my vehicle title to a different state while my loan account still has an outstanding balance?

Contact your local motor vehicle department to verify the state’s title and registration requirements.

To release the title, we need to receive a written request from the motor vehicle department (on their letterhead) requesting the change. If the motor vehicle department requires the original paper title in order to complete this transfer, we need a rejection letter or a written request from the motor vehicle department, matching the copy of the title or electronic screen-print. Converting an electronic title to a paper title could take at least 4-6 weeks, depending on the motor vehicle department processing time.

Requests can be submitted to us online, by mail, or by fax.

Online

Sign on and select the Upload Documents icon from your auto loan.

Keep these upload guidelines in mind:

  • Attach accepted file formats: PDF, JPEG, JPG, PNG, or GIF
  • Upload no more than 25 files and 25 MB total
  • Make sure your files are not encrypted or password-protected
  • Make sure your documents are clear, legible, and include all pages – even blank ones

Mail

Wells Fargo Auto
Attn: Out of State Transfers
MAC S3983-01C
2501 S. Price Road, 1st Floor
Chandler, AZ 85286

Fax

Out of State Transfers
1-844-432-1446

Note: Wells Fargo Auto will remain on the collateral documents as lienholder until this account is paid in full.

If you have additional title-related questions, please call us at 1-888-329-4856.

Account Servicing

Can I send you a document electronically?

Yes, send selected documents to us online to:

  • Provide proof of payment on your account
  • Change a name on the vehicle title
  • Transfer a vehicle title to a different state
  • Change an account holder name on your auto loan

Sign on and select the Upload Documents icon from your auto loan. Select the reason for your upload and the type of document and follow the steps to complete the process.

Keep these upload guidelines in mind:

  • Attach accepted file formats: PDF, JPEG, JPG, PNG, or GIF
  • Upload no more than 25 files and 25 MB total
  • Make sure your files are not encrypted or password-protected
  • Make sure your documents are clear, legible, and include all pages – even blank ones

We will review your documents and contact you if we need additional information. 

How do I update an account holder name on my auto loan?

Your request should include a copy of your birth certificate, U.S. passport, or state-issued identified identification (driver’s license or identification card) as well as your signature.

You can send the documentation to us online through your Wells Fargo account. Sign on and select the Upload Documents icon from your auto loan. Follow the steps to upload and submit your documents.

Keep these guidelines in mind:

  • Attach accepted file formats: PDF, JPEG, JPG, PNG, or GIF
  • Upload no more than 25 files and 25 MB total
  • Make sure your files are not encrypted or password-protected
  • Make sure your documents are clear, legible, and include all pages – even blank ones

We will review your documents and contact you if we need additional information.

Note: Changing a name on your auto loan does not update the name on the vehicle title. Learn more about changing a name on a vehicle title.

I'm trading in my vehicle. Is there anything I need to do?

The dealership will contact us to pay off the loan on your behalf. The dealership will assist you in purchasing a new vehicle and creating a new, separate loan agreement for that vehicle.

How do I request authorization to take my vehicle out of the country?

Before you drive or ship your financed vehicle out of the country, you need a signed authorization from us. Authorization is for temporary travel only, not to exceed 60 days for non-military travel. We do not approve permanent relocation for non-military purposes. Your account must be current and in good standing to qualify for authorization.

To request an authorization, please send us a written request with the travel dates and the destination country, along with a copy of the vehicle registration. Also, please provide the additional documentation for your specific request type:

Driving to other countries

Proof of valid insurance that:

  • Is effective during travel dates
  • Shows the vehicle identification number (VIN) of the covered vehicle
  • Shows Wells Fargo Auto as the loss payee
  • Covers 80% of the current account balance or actual cash value

Shipping within the United States or to other countries

  • Proof of valid insurance covering the vehicle during shipping is required. This may be listed on the insurance policy as "shipping" or "port-to-port" coverage
  • Military customers: copy of applicable military orders. (Note: Military orders showing military coverage while the vehicle is in transit and listed as "Privately Owned Vehicle" [POV] or "Authorization for Shipping" may be substituted for proof of insurance.)

Mail

Wells Fargo Auto
Attn: COS Authorizations
MAC F0012-01R
6200 Park Ave., First Floor
Des Moines, IA 50321-1270

Fax

1-844-497-8670

Please allow three to five business days for processing from the date that we receive the required documentation.

Insurance information

Do I need insurance on my vehicle?

As stated in your loan contract, you are required to maintain insurance on your vehicle throughout the duration of the loan. Your insurance policy must name Wells Fargo Auto as the loss payee.

My car was totaled and my insurance did not cover the full loan amount. What should I do?

You are responsible for making your regular monthly payments until the loan is paid off. If you had Guaranteed Asset Protection (GAP) insurance on your loan, some or all of the remaining balance may be covered. If there is a remaining balance on the loan after the GAP payout is determined, you are responsible for making regular monthly payments until the loan is paid off. You can also make a lump sum payment, if you prefer.

My vehicle was in an accident, and I received an insurance check for the repairs. How do I cash the insurance check when it is payable to both Wells Fargo Auto and me?

If the check amount is $2,500 or less, you can take the check to a Wells Fargo branch and ask an employee to endorse it on behalf of Wells Fargo Auto. Find a Wells Fargo banking location near you. If you are unable to visit a branch, please call us at 1-800-825-8506, Option 4.

If the check amount is more than $2,500, please call us at 1-800-825-8506, Option 4, for instructions on how to endorse the check and for next steps. We’re available to assist you Monday – Friday, from 7 am to 7 pm Central Time.

Aftermarket products - general

What are aftermarket products?

Aftermarket products are optional products, services, or insurance that may be purchased when you buy your vehicle. They may cover unforeseen vehicle repair needs or assist with loan payments.

Common examples include:

  • Guaranteed Asset Protection (GAP) pays all or a portion of the loan balance after the payment of a total loss insurance claim.
  • Service contracts (also referred to as extended warranties) provide coverage in the event that a major mechanical component of the vehicle, such as engine, transmission, heating/cooling system, seals, gaskets, and fuel system, need repair. The coverage typically lasts for a specific period of time or vehicle mileage.
  • Anti-theft protection includes devices or services, such as tracking, that make the vehicle more difficult to steal or easier to recover if it is stolen.
  • Maintenance packages are prepaid plans that typically cover scheduled maintenance, such as oil changes, on the vehicle.
  • Credit life insurance pays off all or some of your loan if you pass away.
  • Credit disability insurance assists with making your loan payments if you become unable to do so due to disability.

I have questions about an aftermarket product I purchased. Who should I contact?

Contact the dealership or the coverage provider; their contact information is listed on the contract. To request a copy of the contract, contact the dealership or call us.

How do I file a claim or use my aftermarket product?

Contact the coverage provider for information on how to file a claim or how to use the product; their contact information is listed on the contract. Your coverage provider will let you know if they will reimburse you for expenses or if they will pay the expenses at the time a covered service is performed. They will also explain other conditions, such as requiring that the maintenance be performed at the dealership where you purchased the vehicle.

I bought an aftermarket product and can't remember what it covers. Where can I find this information?

The contract for the aftermarket product will provide the details of the coverage, including items such as the cost, what is covered and excluded, and how long the coverage lasts (a specific length of time and/or mileage limit). If you have questions about the coverage, contact the dealership or the coverage provider; their contact information is listed on the contract. To request a copy of the contract, contact the dealership or call us.

Does refinancing my loan affect the aftermarket product I purchased?

Refinancing your loan may affect aftermarket products, but it depends on the product you purchased. Review the terms in the contract to understand whether refinancing your vehicle will affect coverage. While most products are generally not affected, Guaranteed Asset Protection (GAP) coverage typically ends when the loan is refinanced or paid off.

Should I buy (or keep) an aftermarket product?

This is a personal decision for you to make based on your needs. When deciding to buy or keep an aftermarket product, consider the cost, what is covered and excluded, how long the coverage lasts, and how you plan to use the vehicle. The purchase of aftermarket products is optional and is not required to receive approval for your loan.

I don't remember buying an aftermarket product. What should I do?

Ask the dealer for a signed copy of the contract. All purchased products require a signature. If the dealer is unable to provide a signed copy, you may be able to request a refund for the price of the product.

Can I extend my warranty or coverage?

Contact the coverage provider to find out if an extension is possible; their contact information is listed on the contract. To request a copy of the contract, contact the dealership or call us.

Aftermarket products - cancellation and refunds

Can I cancel an aftermarket product?

The contract will state whether the product can be canceled. Generally speaking, products or services that have already been provided cannot be canceled. Contact the dealership or coverage provider if you have questions.

How do I cancel an aftermarket product?

Cancellation requests are generally accepted at the dealership where the product was purchased or by contacting the coverage provider; their contact information is listed on the contract. In some cases, you may be required to complete a cancellation form or submit a written request.

Will I get a refund if I cancel the aftermarket product?

The contract may say whether you are entitled to a refund. If it does not, contact your coverage provider, as they will determine whether you are entitled to a refund and what amount, if any, is owed. The coverage provider’s information is listed on the contract. To request a copy of the contract, contact the dealership or call us.

How much will my refund be?

For a refund quote, contact the dealership or your coverage provider; their contact information is listed on the contract. Factors such as the purchase and cancellation date, vehicle mileage at the time of purchase and cancellation, purchase price, and the state you live in can affect how the refund is calculated. To request a copy of the contract, contact the dealership or call us.

How long will it take to get my refund?

Timing varies among providers. Contact the coverage provider for more details. Their contact information is listed on the contract. To request a copy of the contract, contact the dealership or call us.

Does Wells Fargo Auto issue the refund?

The refund process varies based on the product. The refund may be issued by us, the dealership, or the coverage provider. To find out who will issue your refund, call us.

Why didn’t my auto loan payment decrease after a refund was applied to my account?

The monthly loan payment is calculated from the terms in the original loan agreement. Your loan agreement is not rewritten because of the refund, so your payment does not change. The refund is applied to your current principal balance which means you have less money to pay back. This may reduce the amount of interest you pay, and it may help you pay off your loan more quickly than the original term.

Guaranteed Asset Protection (GAP) coverage

What is Guaranteed Asset Protection (GAP)?

GAP is an optional product that covers the "gap" between the amount owed on the loan and the vehicle’s value in the event of a total loss. Some exclusions apply. It is important to review the coverage details to understand the limitations to GAP coverage.

Example
Your vehicle was in an accident and deemed a total loss. Your insurance company determines that the fair market value of the vehicle is $10,000, so that is what they paid out. The remaining loan balance on the vehicle is $13,000. After insurance, you still owe $3,000. If you have GAP, the remaining $3,000 may be covered.

Is GAP the same as auto insurance?

No, GAP coverage only helps in the event of a total loss and is considered a supplement to your primary insurance. Car insurance covers the vehicle, while GAP covers the loan. Find out more about Guaranteed Asset Protection (GAP)

Why doesn't GAP carry over if I refinance my loan?

GAP applies to a specific loan and typically is not transferable. If you refinance a loan that has GAP, you will likely lose the coverage. If you want GAP coverage on your new loan, you will need to purchase a new GAP policy.

I have GAP and my vehicle was deemed a total loss. What should I do?

We will initiate the GAP claim once the insurance settlement has posted to your account. We will send you a letter informing you the claim has been started and stating whether we need your help gathering documents to complete the claim. If you have any questions during this process, call us.

Why do I still have a loan balance if I have GAP?

There are limitations and exclusions for GAP, which you can find in the contract. For example, GAP may not cover late payments, late fees, or payment deferments. If you have questions about the coverage, contact the dealership or the coverage provider; their contact information is listed on the contract. To request a copy of the contract, contact the dealership or call us.

How do I make payments on my auto loan account?

Set up automatic payments

You decide which savings or checking account you would like the money to come from each month. There is no charge for enrollment, and you can easily change or cancel the automatic payments online.

To set up automatic payments, download and complete the automatic payment form (PDF), and return by mail.

Pay online

Sign on to your account to make a payment. Not enrolled in Wells Fargo Online®? Enroll now

Pay by phone

Automated payment service is available 24 hours a day, 7 days a week.

Pay by mail

Make your check or money order payable to Wells Fargo Auto. Be sure to fill in all sections of a money order. (Do not send cash.) Write your account number on your check or money order. Mail your payment to:

Wells Fargo Auto
PO Box 51168
Los Angeles, CA 90051-5468

Pay in person

You can make payments at any Wells Fargo banking location at no charge, and a Wells Fargo account is not required.

Other ways to pay

  • MoneyGram® - Include your 17-digit Wells Fargo Auto account number and Receive Code 2459. The company name is Wells Fargo Auto. Please note: third-party fees may apply.
  • Western Union® - Include your 17-digit Wells Fargo Auto account number, Western Union City Code WF Auto Finance, and State Code PA. Please note: third-party fees may apply.

Additional principal payments

When you pay more than the total amount due, on or before the due date, the additional amount will pay down your principal balance and will be applied to your next payment due. You can pay your account up to three months in advance. Once the account is paid ahead three months, additional funds go toward principal only.

If you’d like to have additional funds applied to principal only, here are four ways to pay:

  • Automatic payments - Download and complete the automatic payment form (PDF). Include the additional amount to be applied to principal, and return the form by mail.
  • Online - Sign on to your account to make a payment, and select the principal payment option.
  • Mail - Note the additional principal amount using the payment coupon attached to your statement.
  • Branch - Ask a Wells Fargo team member to apply the additional payment amount to the principal balance.

Note: Principal-only payments won’t change the amount of your next payment or the due date. If you have incurred any late fees, the principal payment will be applied after any past due amounts and charges.

Can I make extra payments?

Yes. You can make extra payments online at any time with no penalty. If you would like to apply a portion of your payment or an additional amount to principal only, select the principal payment option.

You can also mail your payment along with instructions that you would like the additional amount applied to principal only to:

Wells Fargo Auto
S3931-047
2800 S. Price Rd.
Chandler, AZ 85286

If you don't designate a payment as principal only, each payment in full equal to your regular payment amount will advance your due date by one month, up to three months. Once your due date is advanced three months, all additional payments will be applied towards principal.

Can I change my payment due date?

Yes, after you make your first payment, you may request a one-time due date change by calling us at 1-800-559-3557, Monday – Friday, 8 am - 6 pm, local time.

Can I take my car out of the country if I have a loan on it?

If you want to take your financed vehicle out of the country, you will need a signed authorization from us, which must be kept in the vehicle at all times.

To request the information needed for this authorization, please call us at 1-800-559-3557, Monday – Friday, 8 am - 6 pm, local time. Please allow 3 to 5 business days for processing from the date that we receive the required documentation.

How do I file for a claim if I was involved in an auto accident and I have Guaranteed Asset Protection (GAP) on my vehicle?

Call our total loss department at 1-866-829-3395, Monday – Friday, 9 am - 6 pm, Central Time.

Can I trade in my car before I have paid off my loan?

Yes, but call us at 1-800-559-3557, Monday – Friday, 8 am - 6 pm, local time for specific details. We will release title or its equivalent when the loan is paid in full.

How do I pay off my auto loan?

To make a same-day pay-off, sign on to your account. If you are not making an immediate online payment, please call us at 1-800-559-3557, Monday – Friday, 8 am - 6 pm, local time, so we can provide you with an accurate payoff quote.

Payoffs can be mailed to the address below and please include your auto loan account number:

Wells Fargo Auto
Attn: S3983-01R/Payoffs
2501 S. Price Rd.
Chandler, AZ 85286

After I have paid off my loan, when will I get my title?

Please call us at 1-800-559-3557, Monday – Friday, 8 am - 6 pm, local time for specific details. We will release title or its equivalent when the loan is paid in full.

 

What is principal balance?

Principal balance is the unpaid balance on a loan, which is also called the "amount financed."

What is currently due?

Currently due is the payment that is due in the current billing cycle.

What is past due?

Past due is when the payment is late and has not been made as of its due date. In certain cases, for example when a loan is charged off or your vehicle has been repossessed, payments may be applied in a different order. Please call us if you have questions.