Debit Card Alerts Questions

What if I receive a card activity alert about a transaction I do not recognize?

Please report any unauthorized transactions immediately by calling the number on the back of your card. If you're not sure about a transaction, check to see if it is a one-time or recurring bill payment you set up for a service provider (like cable or telephone).

To view full transaction details, you can sign on.

You can also visit our Security Center for resources to help you reduce your risk of fraud and identity theft.

Why is there a delay in receiving my card activity alerts?

Most of the time, the card activity alert is sent within minutes of a transaction occurring. Occasionally there are delays by the merchant in processing your transaction or delays in systems processing the alert.

There may also be delays by your email provider or mobile carrier in delivering the message to your device.

Why did I receive a card activity alert that a purchase was made from an international location when I have not traveled outside the U.S.?

Sometimes merchants located outside the U.S. provide goods and services on the internet, by mail, or by phone order so the transaction originates from an international location even though the cardholder did not travel outside the U.S. If you do not recognize a transaction, please call the number on the back of your card.

I expected to receive one of the card activity alerts for a particular transaction, but I did not receive an alert. Why?

It may be due to the information provided by the merchant. We send card activity alerts based on information sent by the merchant, and occasionally the information received is incomplete.

It may be due to the threshold you've set for the alert. We send card activity alerts based on the amounts you set for the alerts. If a transaction amount equals or is below the amount you set, we will not send an alert. For example, if the set amount is $5.00, you will receive an alert if the transaction is $5.01 or higher.

I have more than one account linked to my debit card. Will I receive alerts for all card activity?

Yes, you will receive card activity alerts for transaction activity performed with your debit card if the alert criteria are met.

Will I receive alerts for debit card transactions made by any joint account holders or other authorized signers on accounts shared?

No. Joint account holders and other authorized signers have unique debit card numbers and must sign up for card activity alerts individually.

If my card number changes (for example, if I lose my card and order a replacement card) will I need to re-subscribe to card activity alerts?

If your card number changes as a result of ordering a replacement card, we will do our best to automatically transfer any existing card activity alerts subscriptions to your new card number. To verify your current alerts subscription at any time, sign on to Wells Fargo Online^® and go to Manage Alerts.

Fraud Prevention

If I subscribe to debit card activity alerts, could I receive other types of alerts from Wells Fargo?

Yes. We regularly review accounts for unusual activity and may send you an alert asking you to verify a particular transaction. You do not need to enroll to receive this alert.

We may also notify you about changes to your debit card such as when your debit card has been added to a digital wallet or when your card is about to expire and you should confirm the shipping address for the new card.

Why did I receive a phone call or text message asking me to verify transactions made with my card?

We use multiple methods to help protect our customers against potential fraud. If we detect unusual card activity, we may reach out to you by phone, email, or text asking you to verify one or more suspicious transactions. If contacted, please review and respond promptly to verify the transactions.

Troubleshooting

Please visit the Alerts Questions for FAQs regarding troubleshooting.