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If something doesn't look right, contact us
We will review your accounts, identify any unauthorized transactions, and help keep your accounts secure.
If you live or are traveling outside the U.S., call toll-free from most countries. We accept all relay calls, including 711.
Checking or savings account, debit or ATM card fraud
Monitor your account activity closely, and be sure to report anything suspicious right away.
- For personal accounts, call 1-800-869-3557.
- For small business accounts, call 1-800-225-5935.
Bill Pay, Zelle®, Direct Pay, online transfers and digital wires transaction
- If you suspect fraud on your account, including Wells Fargo Online® profile changes, call 1-866-867-5568.
- Learn more about bank imposter scams that may involve sending money using Zelle® or wires.
Credit card fraud
- Call 1-800-642-4720 if you detect unauthorized credit card activity, or if your card is missing or stolen.
Suspicious emails or texts
- If you clicked a suspicious link, opened an attachment, sent a payment, shared one-time access codes, or provided personal financial information, call 1-866-867-5568.
- If you did not respond, forward the suspicious email/text message to reportphish@wellsfargo.com.
Elder fraud
- If you are concerned that an elder or dependent in your care has experienced any sort of suspicious activity or fraud, call 1-800-869-3557 and we'll assist you.
Identity theft
- Call 1-800-869-3557 if you believe you have experienced identity theft.
- View our Identity Theft Assistance Kit (PDF) for a helpful checklist of next steps.
- Learn more about how to help protect yourself after a data breach.
Commercial account fraud
- If you suspect fraud on your commercial account in the US, Canada or Mexico, call 1-800-289-3557.
- If calling from a country that supports UIFN (Universal International Freephone Number), dial the international dialing code and then UIFN phone number 800-0289-3557.
More ways to help avoid fraud and scams
Browse articles on scams and types of fraud and how to handle these situations in the future.
Got something phishy?
Learn how to spot and report suspicious email and text messages that appear to be from Wells Fargo.
Spot the imposter
We'll never ask you over the phone to provide your online banking password.
Fraud prevention and cybersecurity tips
Here are things you can do right now to help protect your accounts.
Two-factor authentication protects the real you
Read the article to help secure your personal and financial information.
Who can I call if I have questions about my open card claim?
Debit card claim status:
You can review your status online, or call 1-800-548-9554, Monday-Friday 7:00 a.m.-12:00 a.m. EST
Credit card claim status:
Call 1-800-423-7618, Monday-Friday 7:00 a.m.-12:00 a.m. EST
