If you encounter a suspicious email or website that claims to be from Wells Fargo, do not respond to it or click any links.
What to do
Do not open attachments, click on links, or respond to emails from suspicious or unknown senders.
If you receive a suspicious email or text message that appears to be from Wells Fargo and you:
- Did respond by clicking on a link, opening an attachment or providing personal information, call us immediately at 1-866-867-5568
- Did not respond, forward the email to us at email@example.com
You will receive an automated response.
What is phishing?
Phishing is usually a two-part scam involving email or text messages that contain links to spoof websites requesting sensitive information such as usernames, passwords, and account details. Once obtained, your personal and financial information can be used to access your account and steal money.
How to recognize a phishing email
Phishing emails are becoming more sophisticated and difficult to distinguish from legitimate emails. By posing as a reputable company, these emails tend to use clever and compelling language, such as an urgent need for you to update your information or communicate with you for your own safety or security.
In the example below, notice:
- The email address at the top is a non-Wells Fargo email address
- The content includes an urgent call to action due to insufficient funds
- "Click here" could lead to a fraudulent website - this would be revealed by hovering over the link (not viewable in this screenshot)
Learn more about the various types of phishing and other scams.