How to Report Fraud – Wells Fargo

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How to Report Fraud

    

Contact us immediately if you suspect fraud. If you live or are traveling outside the U.S. call us toll-free from most countries. If you’ve already submitted a fraud claim, review these common questions.

Account Fraud

ATM, Debit Card, or Checking Fraud

  • Suspicious or fraudulent debit card purchases or ATM withdrawals
  • Lost or stolen debit card, ATM card, or checks
  • Lost or stolen account numbers

Personal Accounts 1-800-869-3557
Credit Card Accounts 1-800-642-4720
Business Accounts 1-800-225-5935

Wells Fargo Online® Services Fraud
Suspicious or unauthorized activity with a Wells Fargo service:

Bill Pay, Zelle®, Online Transfers, Online Profile Changes, and Online Wires

1-866-867-5568

Suspicious Activity

Phishing Email or Text Messages

If you receive a suspicious email or text message and you:

  • Did respond by clicking on a link, opening an attachment, or providing personal information, call us immediately at 1-866-867-5568
  • Didn’t respond, email us at reportphish@wellsfargo.com 

Learn more about phishing

Forward suspicious emails that appear to be from Wells Fargo to:
reportphish@wellsfargo.com. You will receive an automated response.

Suspicious Phone Call
If you receive a suspicious phone call from someone claiming to be from Wells Fargo and you shared your personal information, call us immediately.
1-800-869-3557

Deaf or Hard of Hearing Customers

We accept all relay calls, including 711.

Identity Theft
Learn more about identity theft

1-800-869-3557

Questions about Fraud Claims

Who can I call if I have questions about my open claim?

Credit card claims: 1-800-423-7618
Monday-Friday: 7:00 a.m.-12:00 a.m. EST

Debit card claims: 1-800-548-9554
Monday-Friday: 7:00 a.m.-12:00 a.m. EST
Saturday: 9:00 a.m.-8:00 p.m. EST

How long is the claims process?

We'll work quickly to resolve your claim within 10 business days of submission. If we need more time, we'll apply a temporary credit to your account after 10 business days. It may take up to 60 days to research based on the specifics of your case.

How can I access my money while I wait for my replacement card?

You can visit any Wells Fargo branch with a photo ID and request a temporary debit card or discuss other options for obtaining funds. If you use our mobile app, you may be able to use our card-free ATM transaction feature.

How can I prevent fraud?

Visit our fraud prevention tips for some easy ways to protect your accounts.