How to Report Fraud – Wells Fargo

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Contact us immediately if you suspect fraud. If you live or are traveling outside the U.S. call us toll-free from most countries. If you’ve already submitted a fraud claim, review these common questions.

Account Fraud

ATM, Debit Card, or Checking Fraud

  • Suspicious or fraudulent debit card purchases or ATM withdrawals
  • Lost or stolen debit card, ATM card, or checks
  • Lost or stolen account numbers

Personal Accounts 1-800-869-3557
Credit Card Accounts 1-800-642-4720
Business Accounts 1-800-225-5935

Wells Fargo Online® Services Fraud
Suspicious or unauthorized activity with a Wells Fargo service:

Bill Pay, Zelle®, Online Transfers, Online Profile Changes, and Online Wires


Suspicious Activity

Phishing Email or Text Messages

If you receive a suspicious email or text message and you:

  • Did respond by clicking on a link, opening an attachment, or providing personal information, call us immediately at 1-866-867-5568
  • Didn’t respond, email us at 

Learn more about phishing

Forward suspicious emails that appear to be from Wells Fargo to:
. You will receive an automated response.

Suspicious Phone Call
If you receive a suspicious phone call from someone claiming to be from Wells Fargo and you shared your personal information, call us immediately.

Deaf or Hard of Hearing Customers

We accept all relay calls, including 711.

Identity Theft
Learn more about identity theft


Questions about Fraud Claims

Who can I call if I have questions about my open claim?

Credit card claims: 1-800-423-7618
Monday-Friday: 7:00 a.m.-12:00 a.m. EST

Debit card claims: 1-800-548-9554
Monday-Friday: 7:00 a.m.-12:00 a.m. EST
Saturday: 9:00 a.m.-8:00 p.m. EST

How long is the claims process?

We'll work quickly to resolve your claim within 10 business days of submission. If we need more time, we'll apply a temporary credit to your account after 10 business days. It may take up to 60 days to research based on the specifics of your case.

How can I access my money while I wait for my replacement card?

You can visit any Wells Fargo branch with a photo ID and request a temporary debit card or discuss other options for obtaining funds. If you use our mobile app, you may be able to use our card-free ATM transaction feature.

How can I prevent fraud?

Visit our fraud prevention tips for some easy ways to protect your accounts.