Thank you for contacting us about your mortgage payment challenges. We’ll work closely with you to find options that may help you keep your home. Your dedicated home preservation specialist is here to help you through every step of the process. If you have any questions, please don’t hesitate to ask.
We’ll begin by reviewing your eligibility for a loan modification and other homeowner assistance programs. To help you get started as quickly as possible, we’ve made your loan modification documents available online at the link below. Please fill these out completely and return them as soon as possible, along with any additional documents noted in the forms.
To return your documents, you can:
- Fax them to 1-866-359-7363.
- Upload them to our secure site. Scan each completed document and save it to your computer in .jpg, .gif, .tiff, or .pdf format. Then sign on to our Homeowner Assistance website and follow the instructions to upload and submit your documents.
- Mail them to:
2701 Wells Fargo Way
Minneapolis, MN 55467-8000
Within a few days you should also receive a loan modification package in the mail, which includes the documents provided here. You can use either version, but we recommend printing these documents now and returning them as quickly as possible, along with any required supporting documents.
Loan modification documentsDownload now (PDF*)
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Wells Fargo Bank, N.A. is required by the Fair Debt Collection Practices Act to inform you that if your loan is currently delinquent or in default, as your loan servicer, we will be attempting to collect a debt and any information obtained will be used for that purpose. However if you have received a discharge, and the loan was not reaffirmed in the bankruptcy case, we will only exercise our right as against the property and are not attempting any act to collect the discharge debt from you personally.