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Resources for Homeowners With Payment Challenges

We’re here to help with payment challenges

Call 1-800-678-7986 for a confidential review of the options


We're here for you. Learn about COVID-19 short-term payment assistance (forbearance) and service information. Learn more

Already working with us? If you've already started the process and contacted us for help, check the status of your request or submit documents online.

Learn the Basics

By acting quickly, we can help you with your payment challenges.

Steps to take immediately

Explore the Options

Depending on your situation, you may qualify for different resolutions.

Understand the possibilities

Understand the Process

We’ll work closely with you throughout the process.

Learn how the process works

Documents and Forms

Learn about documents we’ll need and download forms.

Visit the document library

Educational Videos

Learn how we’ll work with you to resolve your situation.

Watch our educational videos


Find answers to often-asked questions.

Learn more

Help for military personnel

Active-duty service members and their families facing payment challenges may qualify for special military benefits.

Learn more

Our commitment to homeownership

Learn how Wells Fargo is supporting sustainable homeownership.

Learn more

Call 1-800-678-7986 for help with your payment issues.