Customer Assistance and Recovery Effort.
We know this is a difficult time for homeowners affected by natural disasters. If you have a home loan from Wells Fargo and need help during the recovery process, please contact us. We want to help you get back on your feet as soon as possible.
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Call the Wells Fargo disaster assistance hotline

Our recovery team can provide critical information about insurance check processing and mortgage payment assistance.

Monday –Friday: 7 am –11 pm
Saturday: 9 am –3 pm
Eastern Time

Help with insurance claims

These materials can help you expedite the home repair and insurance claims process:
Document checklist for insurance claims (PDF*)
Customer home recovery kit (PDF*)
Home inventory checklist (PDF*)
Government agency support contacts (PDF*)

Help with payment challenges

If you're concerned about falling behind on payments, or you already have, please talk to us about your situation.
Document checklist for payment assistance
Programs to help with payment challenges
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Equal Housing Lender