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Prepare for deployment

Use this helpful information to maintain consistent access to your Wells Fargo accounts while you’re deployed.

Review helpful options and connect with us before you deploy

  • Call us to set up Voice Verification for faster, secure phone access to your account. Once you set up Voice Verification, we can use your voice to quickly confirm your identity whenever you call our contact center — without PINs, passwords, or security questions.
  • Consider ordering an RSA SecurID® device. When communication is limited, it’s the most certain way to get online access to all of your Wells Fargo account features and complete most transactions while you’re deployed. There is a $25 one-time fee for the RSA SecurID device. Delivery by mail typically takes 14 to 16 business days.  Order by signing on to Wells Fargo Online® and going to Security & Support > Order RSA SecurID Device. From the Pay From drop-down, select your account.
  • Review Online Bill Pay. If you are enrolling in Online Bill Pay, we recommend enrolling using a U.S. address.  Be sure to review the Digital Bill Pay (Wells Fargo Bill Pay and Wells Fargo eBills) section, of the Online Access Agreement prior to scheduling payments.
  • Provide the contact number and email address (including your military email) you’ll use while deployed. Sign in to Wells Fargo Online and go to Security & Support > Update Contact Information to update this information before you leave.
  • Send us your Military Service Documentation to review for SCRA eligibility. Send your Military Service Documentation using one of the following methods:
Postal Service First Class mail, overnight mail

Wells Fargo Bank

Attn: SCRA Request

DSR-MAC D1118-02M

1525 W. WT Harris Blvd.

Charlotte, NC 28262-8522

Fax number for all accounts
In person
At all full-service Wells Fargo branch
Wells Fargo Online and mobile banking

You can reach us Monday through Friday, 7 am – 8 pm Central Time at the Wells Fargo Military Banking Contact Center – 1-855-USA-2WFB (1-855-872-2932). Keep this number during your deployment to contact us when you need help with your account.

Authorize someone you trust to manage your accounts

Set up a Guest User

You can assign a guest user who can check balances and have limited access to your account. Manage guest users by signing on to Wells Fargo Online and going to Security & Support > Use Account Access Manager.

To learn more, view our Online Access Agreement

File a Power of Attorney

Financial Power of Attorney (POA)

A power of attorney (POA) is a written authorization by which a person (called the Principal) can appoint another person (called an Agent or Attorney-in-Fact) to act on their behalf on financial affairs or a legal matter. A power of attorney can either be durable (which means the Attorney-in-Fact can continue to act on the Principal’s behalf when the Principal is incapacitated) or non-durable (which means the Attorney-in-Fact cannot continue to act on the Principal’s behalf when the Principal is incapacitated). With respect to the scope of the Attorney-in-Fact’s powers, the power of attorney can either be a General Power of Attorney (which means except as otherwise provided by law, the Attorney-in-Fact can act on most matters for the Principal) or a Limited Power of Attorney (which means the Attorney-in-Fact’s authority is restricted to only act on the limited matters set forth in the power of attorney). A power of attorney can be effective upon its execution or at a later time when a designated event has occurred (for example, a power of attorney which only becomes effective upon the Principal’s incapacity is called a Springing Power of Attorney).

Each state has laws on (A) how a power of attorney must be executed in order for it to be a valid power of attorney, (B) powers that must be expressly granted to an Attorney-in-Fact before the Attorney-in-Fact can take certain actions (for example, naming a beneficiary on a bank account), (C) what language must be in the power of attorney to make it a durable power of attorney, (D) the duties of an Attorney-in-Fact to act in the best interests of the Principal, and (E) how the Principal can terminate the authority of the Attorney-in-Fact.

If you wish to appoint a person to act as your Attorney-in-Fact with respect to your Wells Fargo accounts (including loans), you may either sign the Wells Fargo Power of Attorney form (which only applies to Wells Fargo accounts you designate on the form) or present Wells Fargo with a power of attorney you have prepared and executed elsewhere. If you want to know more about what authority an Attorney-in-Fact has under the Wells Fargo Power of Attorney form or to obtain a form for completion, you can visit any Wells Fargo banking location. Wells Fargo will review a non-Wells Fargo power of attorney you or your Attorney-in-Fact may present to Wells Fargo in order to see if it was properly executed under governing state law and that your Attorney-in-Fact has the authority to undertake the transaction he/she wishes to perform.

If you want an Attorney-in-Fact to act on your behalf, it will be necessary for the Attorney-in-Fact to visit a Wells Fargo banking location so the Attorney-in-Fact can be identified (by presenting valid photo identification, such as an unexpired state-issued driver’s license or identification card, a military ID or a passport). Wells Fargo will retain a copy of the power of attorney and establish a profile for your Attorney-in-Fact. Once this process is completed, your Attorney-in-Fact will be able to act on your behalf to the extent of the authority you have given them over your Wells Fargo accounts. Until this process is completed, Wells Fargo will not be able to comply with any requests made by your Attorney-in-Fact.

Wells Fargo cannot provide you with legal advice concerning your Power of Attorney, including what authority to give your Attorney-in-Fact or who to appoint as your Attorney-in-Fact. You will need to refer any legal questions concerning your Power of Attorney to your legal advisor. Wells Fargo looks forward to working with you when you have made your decision to execute a Power of Attorney and appoint an Attorney-in-Fact as a person to act on your Wells Fargo accounts.

Financial education

For wherever you are in your military career

Take charge of your financial future with help from our financial education program. The financial education program topics include Deployment, Permanent Change of Station (PCS), Retirement, Military Home Buying, and Career Transition.

Hands On Banking® for Military

RSA SecurID® Device

This device is a small, portable, electronic device you can easily attach to a keychain. Every 60 seconds the device generates and displays a unique, random numeric passcode, which you can use anywhere to access Wells Fargo online. If you have an RSA SecurID® device from Wells Fargo, you can use codes from your device when Advanced Access is required.