Review this list for information to help ensure your financial accounts are set up according to your needs, and for other helpful information.
Additional account level security
Wells Fargo works diligently to protect your personal information. As a part of this effort, when seeking service by phone, customers must be able to provide very specific information for authentication. While you're deployed or mobilized, you may not have easy access to this information. To ensure continued service, Wells Fargo offers the ability for you to create a customer-level password. This password is then used by our phone bankers to authenticate you.
What to do:
Visit any Wells Fargo banking location and request to set up a customer-level password. Note: customer-level passwords may only be added, changed, or deleted by visiting Wells Fargo in person. Be sure to bring valid photo identification, such as a state-issued ID, driver’s license, or military ID card.
Hands on Banking® for Military
Take charge of your financial future with help from our financial education program. You’ll find all the basic tools and information you need — whether you’re looking to invest, finance an education, or simply get smarter with spending.
Included in this financial education program are a Permanent Change of Station (PCS) Financial Checklist and a Relocation Checklist for Overseas.
Explore Hands on Banking® for Military here.
Online Bill Pay information
We recommend that you call Wells Fargo Military Banking Center at 1-855-872-2932 before deployment to review your Bill Pay transactions and understand potential restrictions. The Military Banking Center is open Monday through Friday from 8:00 am to 8:00 pm Central Time.
You can also review general Online Bill Pay information here.