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Voice Verification

What is it?

Voice Verification uses the sound of your voice, or voiceprint, to confirm your identity when you call our contact center. It’s secure, convenient, and easy to use.

How does it work?

Like a fingerprint, each person’s voiceprint is unique. During setup, our Voice Verification system will record you speaking a preset phrase to capture the distinct characteristics of your voice in a voiceprint. Our phone system can then use your voiceprint to verify your identity whenever you call us. 

How do I get started?

Set up Voice Verification in minutes by calling the Military Banking Contact Center. After a phone banker authenticates your identity, they’ll transfer you to the automated registration system. Follow a few simple steps to complete setup.