Card Controls Questions

You may want to turn off your card if you or an authorized user can’t find it. Turning off your card will prevent most new transactions, such as purchases, ATM activity, and digital card number transactions, from being approved.

Any credits, refunds, previously authorized recurring payments, reversals, or transactions flagged by the merchant as being previously authorized payments may still process, even if your card is off.

For debit cards, turning off your card will not stop transactions using other cards linked to your deposit account. For credit cards, turning off your card will turn off all cards associated with your credit card account.

Setting a transaction control to on or off can allow or prohibit certain card transaction types to be processed.

Currently, the international usage control is only available for debit cards.

When international usage is turned off, transactions you make using your card or digital card number at physical stores or ATMs outside the 50 United States and the District of Columbia will not be processed. Transactions made with international merchants via phone call, mail, or online may still be processed. Turning off international usage will not affect transactions you make at physical stores or ATMs within the 50 United States and the District of Columbia.

No, while your card is off, any transactions attempted using your associated digital card numbers will not be processed.

When your card is added to a digital wallet, the actual card number is replaced with a unique digital card number. This means businesses do not see or store your full card number. If you have a digital wallet on more than one device, different digital card numbers will be assigned to each device.

For more information on digital wallets, go to our Guide to digital wallets.

Digital cards that are associated with your debit, prepaid, or consumer credit card and loaded onto devices such as mobile phones, watches or tablets may display.

In most cases, digital cards numbers can be suspended as well as reactivated, if the suspension was requested through Wells Fargo and not the digital wallet provider.

If your digital card number is suspended, you can’t use it for any transactions. You may want to suspend your digital card number if you’ve temporarily misplaced your device that holds your digital wallet and you need time to look for it.

If you suspend your digital card number, this does not suspend the physical card.

If you want to reactivate your digital card number, you must use the same method used to suspend it.

For example, if you suspended your digital card number through your device service provider (e.g., Samsung, Apple^®, Google), you'll need to reactivate it the same way. If you contacted Wells Fargo to suspend your digital card number, please visit Card Controls to reactivate it or contact us for assistance.

When your digital card number is reactivated, you can resume using your digital card number for transactions. 

A recurring payment is a transaction you authorize a merchant or service provider to make on a regular basis using your deposit account or debit or credit card. This may include gym memberships or subscription services.

Please contact the merchant or service provider directly to request changes or cancellations to recurring payments.