How can we help?

Popular FAQs

Wells Fargo Mobile® App Questions

Top questions

The Wells Fargo Mobile ® app is available for Apple ® and Android TM devices. Download the Wells Fargo Mobile app on the App Store SM and on Google Play TM.

By using the Wells Fargo Mobile app made specifically for Apple and Android, we use your device’s built-in features to provide a better experience and additional features such as mobile check deposit, biometric authentication, and location services.

Follow these steps to access the desktop website from your mobile device:

  1. From a mobile browser, in the address field, enter wellsfargo.com.
  2. Most mobile browsers offer a desktop option as a selection in the browser search bar.

    For Safari® browser: Select AA from the left side of the search field. The browser options will display. Select Request Desktop Website.

    For Chrome® Browser: select the three dots on the right side of the browser bar. From the browser options, select Desktop site.
  3. Once Desktop browser option is selected, the Wells Fargo Online website will appear. Select Sign On to access the site.

General questions

Developed for iPhone, iPad, and Android mobile and tablet devices, you can:

  • Pay bills
  • Transfer funds
  • Deposit checks
  • Send and receive money with people you know and trust with Zelle®
  • View account balances and details
  • Search transactions
  • Activate or replace credit/debit cards
  • Find ATMs using GPS
  • Enable push notifications
  • Use a digital wallet
  • View Online Statements and Documents

The new mobile app displays Ending Daily Balance on the "See all transactions" page. To view the Ending Daily Balance, go to the Accounts page and select an account. Scroll past the most recent transactions and select ‘See all transactions”. The next page will show the Ending Daily Balance on each date a transaction posted to the account.

Security questions

The Wells Fargo Mobile app uses multiple methods to provide security:

  • Wells Fargo uses 128-bit encryption to scramble sensitive information during your online session
  • Authentication is used to ensure your identity and to limit access to your information
  • When you close the mobile app the session is ended to prevent unintentional sharing of data

To help ensure the security of your personal and account information, download apps from reputable sources only. When downloading a Wells Fargo Mobile app for your mobile device, ensure that Wells Fargo Bank is listed as the app publisher or seller.

If you have suspicions about the authenticity of a mobile banking app, learn more about our Wells Fargo Mobile apps and access links to download.

For more info on how to help keep your accounts secure, visit our Security Center.

You should use another device to sign on and change your password.

If your mobile device contained information associated with the digital wallet feature, or if you need additional assistance, contact customer service at 1-866-863-6762, 24 hours a day, 7 days a week.

App version upgrade questions

AndroidTM device:
Go to the Play Store app
Click on Profile icon image on top right corner, as the Google Setting page will open
Click on Manage Apps & Device
From the Overview tab, go to Updates Available section, click See Details
A list of apps that are available for an update should appear.
Check the list of apps to see if Wells Fargo is on the list
If yes, select Wells Fargo and click Update

On Apple® device:
Go to Apple App Store app
Click on Profile icon image on top right corner, as the Apple Account page will open
Scroll down the page to Upcoming Automatic Updates
A list of apps that are available for updates should appear
Check the list of apps to see if Wells Fargo is on the list
If yes, select Wells Fargo and click Update

If you had a prior version of the Wells Fargo mobile app working on your phone, you may continue to use it until a message appears that requires you to update prior to logging in. When you use an older version of the app, you are unable to use new features, or take advantage of bug fixes until you update your device to the latest version. 

Unfortunately, there is a point in time Wells Fargo no longer supports legacy operating systems. At that time, you will receive a notification in the app preventing you from signing into the app and an upgrade is required. 

Other options exist to use a mobile phone to perform online banking. Customers can use Safari, Chrome or approved browsers to access wellsfargo.com on a mobile device. This mobile browser experience does not offer the same full mobile app features such as check deposit or Face ID. To view approved browser, refer to the Supported Browsers and Wells Fargo Mobile ® app Requirements.

To ensure you are using the most up-to-date version of the Wells Fargo Mobile® app, visit your app store, and click "update", if available, for the Wells Fargo Mobile® app.

Starting March 26, 2024, the Wells Fargo Mobile® app will only be available for download from the United States Apple App Store and Google Play Store. If you created your Apple App Store or Google Play Store account using a non-U.S. address, you’ll no longer be able to install or update the Wells Fargo Mobile® app.  Stay up to date with the most recent version by accessing or downloading the app from the U.S. Apple App Store or Google Play; this requires your Apple ID or Google ID to be associated with your U.S. address.

If you don’t have access to the mobile app, you’ll still have access to wellsfargo.com on your mobile and desktop browser for your everyday banking needs.

How to check your app store account address (as of 2/1/24): 

AndroidTM device:
Go to GooglePlay
Select your Account Profile icon in the top right
Select Personal Info
Your Home address will be displayed and available for update

On Apple® device:
Go to the App Store
Go to your Apple ID Profile icon in the top right
Select Country/Region
Your Home address will be displayed and available for update

Operating System Requirements

Security is a number one priority at Wells Fargo. Android and Apple constantly strive to deliver enhanced protection and performance to the mobile platform through system upgrades and operating system releases. Wells Fargo partners closely with the newest operating system to deliver a quality app with the latest security functionality.

Please note that if your device is running an older version of the operating system, or if you have an older model phone, the phone might not be able to effectively run all the software code that Wells Fargo app requires to ensure the most secure experience. Older operating systems (as well as older device models) create unintended experiences and do not work as designed during app interactions. - we require specific operating systems in order to protect customer’s data and provide the most secure experience.

Please refer to the Supported Browsers and Wells Fargo Mobile® app Requirements page for OS details

AndroidTM device:
Open your Device settings
Tap Software Update to check for updates
Tap Download and Install

On Apple® device:
Open your Device Settings
Tap General
Tap Software Update
Tap Download and Install

If an update is available, a notification will appear, otherwise the device will display the operating system version.

How can we help?

Availability may be affected by your mobile carrier's coverage area. Your mobile carrier's message and data rates may apply.

Terms and conditions apply. Setup is required for transfers to and/or from other U.S. financial institutions, and verification may take 1–3 business days. Customers should refer to their other U.S. financial institutions for information about any potential fees charged by those institutions. Mobile carrier’s message and data rates may apply. See Wells Fargo’s Online Access Agreement for more information.

Mobile deposit is only available through the Wells Fargo Mobile® app on eligible mobile devices. Deposit limits and other restrictions apply. Some accounts are not eligible for mobile deposit. Availability may be affected by your mobile carrier's coverage area. Your mobile carrier's message and data rates may apply. See Wells Fargo’s Online Access Agreement and your applicable business account fee disclosures for other terms, conditions, and limitations.

Enrollment with Zelle® through Wells Fargo Online® or Wells Fargo Business Online® is required. Terms and conditions apply. To send or receive money with Zelle®, both parties must have an eligible checking or savings account enrolled with Zelle® through their bank. Transactions between enrolled users typically occur in minutes. For your protection, Zelle® should only be used for sending money to friends, family, or others you trust. Neither Wells Fargo nor Zelle® offers purchase protection for payments made with Zelle® - for example, if you do not receive the item you paid for or the item is not as described or as you expected. Payment requests must be sent to enrolled Zelle® users. For more information, view the Zelle® Transfer Service Addendum to the Wells Fargo Online Access Agreement. Your mobile carrier’s message and data rates may apply. Account fees (e.g., monthly service, overdraft, Business Account Analysis fees) may apply to Wells Fargo account(s) with which you use Zelle®.

Sign-up may be required. Availability may be affected by your mobile carrier's coverage area. Your mobile carrier's message and data rates may apply.

Digital wallets may not be available on all devices. Your mobile carrier's message and data rates may apply.

Online Statements require Adobe® Acrobat® PDF reader. The length of time Online Statements are available to view and download varies depending on the product: up to 12 months for auto loans; up to 2 years for credit cards, home equity lines of credit, and personal loans and lines of credit; and up to 7 years for deposit accounts, home mortgage accounts, and trust and managed investment accounts. The length of time the specific product statements are available online can be found in Wells Fargo Online® in Statements & documents. Availability may be affected by your mobile carrier's coverage area. Your mobile carrier’s message and data rates may apply.

Android, Google Play, Chrome, Pixel and other marks are trademarks of Google LLC.

Apple, the Apple logo, Apple Pay, Apple Watch, Face ID, iCloud Keychain, iPad, iPad Pro, iPhone, iTunes, Mac, Safari, and Touch ID are trademarks of Apple Inc., registered in the U.S. and other countries. Apple Wallet is a trademark of Apple Inc. App Store is a service mark of Apple Inc.

Zelle® and the Zelle® related marks are wholly owned by Early Warning Services, LLC and are used herein under license.

Wells Fargo Bank, N.A. Member FDIC.

DT1-06122028-24-8962707-1.1