How can we help?

Popular FAQs

Customer relief services

When times are tough, we're here to help

For financial assistance,
call our 24/7 customer support
hotline: 1-800-219-9739

Financial support through challenging times

Credit card support

Get details

Get details

Auto loan help

Explore options

Explore options

Mortgage assistance

Find solutions

Find solutions

Business solutions

Find out more

Find out more

Working together to ease financial stress

Find open branches and ATMs
Locate a branch or ATM near you if you need to withdraw cash or access services.
Search locations >
Replace your debit or credit card
If your card is lost or stolen, report it immediately and get a replacement card.
Replace card >
Update your contact information
Make sure your phone number and address are current so we can assist you.
Update now >

Find relief in Wells Fargo Mobile® app

When money feels tight, Relief Center can offer you a simple, self-service option to request payment relief.

Find relief in Wells Fargo Mobile® app

When money feels tight, Relief Center can offer you a simple, self-service option to request payment relief.

Eligibility depends on your situation and some may not meet the requirements. *Screen image is simulated


Protect yourself from scams

Scammers often target people during emergencies. They use convincing tactics to steal your money or personal information.

Be cautious with unexpected calls, texts, and emails. Don’t respond, click links, or open attachments. If you clicked a suspicious link, opened an attachment, sent a payment, shared one-time access codes, or provided personal financial information, call 1-866-867-5568.

Learn how to spot scams >

Emergency relief resources across the U.S.

FEMA (Federal Emergency Management Agency)

Get FEMA assistance >

American Red Cross

Find Red Cross support >

Frequently asked questions

We’re here to support you during challenging times. Call 1-800-219-9739 to speak with a specialist who can help with account-related questions.
To update your mailing address and contact information, from your online account, go to Profile & Settings under Menu.
We can help with the Wells Fargo accounts you currently have and can share information about other Wells Fargo services that you’d like to learn more about.
Yes, definitely. Our representatives understand that unexpected situations happen and they’re here to help you, every step of the way.
To get a clear, helpful overview of common scams and steps you can take to protect yourself, refer to the Wells Fargo Stories article on Scam prevention after natural disasters.
Your dedicated financial advisor can provide you guidance. Contact them or refer to your monthly statement for dedicated customer support numbers.

How can we help?

Availability may be affected by your mobile carrier's coverage area. Your mobile carrier's message and data rates may apply.

Android, Google Play, Chrome, Pixel and other marks are trademarks of Google LLC.

Apple, the Apple logo, Apple Pay, Apple Watch, Face ID, iCloud Keychain, iPad, iPad Pro, iPhone, iTunes, Mac, Safari, and Touch ID are trademarks of Apple Inc., registered in the U.S. and other countries. Apple Wallet is a trademark of Apple Inc. App Store is a service mark of Apple Inc.

‍ Equal Housing Lender

Wells Fargo Bank, N.A. Member FDIC.

DT1-02242027-84-8812801-1.1