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Wells Fargo payment assistance

Struggling with finances?

You’re not alone. Money challenges can take many forms, and solutions look different for everyone.

Explore payment help

Review relief options tailored to your Wells Fargo accounts and your situation.

Payment relief options >

Simplify outstanding debt

You may want to consider restructuring your debt by rolling multiple balances into one payment.

Restructure debt >

Make money work smarter

Learn how to build your confidence and gain more control over your money.

Budgeting and money management >

Find helpful resources

Understand your options and get answers from AARP®, FDIC Money Smart, Savvy Ladies®, and others.

Supportive resources >

Life's unpredictable.

Your financial well-being shouldn't be.

Life's unpredictable.

Your financial well-being shouldn't be.

  • Relief Center gives you a convenient, self-service option for requesting payment relief.
  • Available only in the Wells Fargo Mobile® app

Availability may be affected by your mobile carrier’s coverage area. Your mobile carrier’s message and data rates may apply.

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FAQs: Finding support when finances feel uncertain

Start by taking a breath—you’re not alone. If you're facing missed payments, rising debt, or feeling stretched too thin, there may be options to help reduce the pressure. Consider exploring relief programs, budgeting tools, and other resources that can support your next steps.

Small changes in how you manage your money can often make a difference. From budgeting tips to spending strategies, you can find resources that may help you feel more in control — without requiring a big income boost.

It depends on your situation and goals. Some options focus on lowering monthly payments, while others help simplify or restructure debt. Tools and guidance are available to help you review what might fit your needs.

Falling behind can feel stressful, but it doesn't mean you're out of options. Relief programs, payment plans, and budgeting support may help you work toward catching up. Reaching out is an important first step — assistance may be available when you're ready.

Look for resources that are clear, reliable, and focused on your needs. Whether it's a budgeting tool, a debt management guide, or a support service, these options are designed to help you move forward with confidence.

Contact us

Credit cards

1-800-988-8019

Monday-Friday, 8:00 am-5:00 pm Central Time
We may be able to assist you outside of these hours.

Personal loans

1-866-828-5047

Monday-Friday, 8:00 am-5:00pm Central Time
We may be able to assist you outside of these hours.

Home loans

1-800-678-7986

Monday-Thursday, 7:00 am-9:00 pm
Friday, 7:00 am-8:00 pm
Saturday, 8:00 am-2:00 pm
Central Time

Auto loans

1-800-289-8004

Monday-Thursday, 7:00 am-10:00 pm
Friday, 7:00 am-9:00 pm
Saturday, 7:00 am-5:30 pm
Central Time

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A Glossary of Common Debt Collection Terms and other resources are available in different languages at www.nyc.gov/dcwp.

Even though Wells Fargo conducts its business in English, real-time language interpretation services may be available in other languages. In addition to real-time language interpretation services, certain documents may be available in Spanish.

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