CEO® Mobile Token frequently asked questions

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General

What is CEO Mobile Token?

The CEO Mobile Token feature allows you authenticate using your mobile device in place of your RSA SecurID® token. CEO Mobile Token generates a single-use security code on your mobile device that you can use to access your secure Commercial Electronic Office® (CEO®) services from a desktop, laptop, or mobile device.

 

Can I use CEO Mobile Token to access CEO from my desktop or laptop?

Yes, you can use the CEO Mobile Token to access your secure CEO services on your laptop or desktop computer. Simply use the code on your mobile device in place of your RSA SecurID token code.

 

Can I continue using my RSA SecurID token?

Yes, you can use your RSA SecurID token any time you choose.

 

Who can use CEO Mobile Token?

You must be entitled to use one or more CEO products requiring token authentication to use CEO Mobile Token.

CEO Mobile Token is available to eligible CEO Mobile® iOS and Android™ app users. For the best experience, you should download the latest version of the CEO Mobile® app available for your device from the Apple App Store or Google Play™ store.

 

How much does it cost to use the feature?

There's no additional cost to use the CEO Mobile Token. You'll need to download the CEO Mobile app from the Apple App Store or Google Play store to use CEO Mobile Token.

 

What are the potential benefits of using CEO Mobile Token?

The CEO Mobile Token is a fast and convenient way to access your secure banking services. With the CEO Mobile Token, you no longer have to worry about missing a deadline because you forgot or misplaced your token. You can quickly access your banking services with something you usually have available — your mobile device.

 

When would I use CEO Mobile Token?

If you travel for business or are away from your desk often, the CEO Mobile Token is a convenient option for accessing your secure banking services. You can generate a token on your mobile device any time you don't have your physical security token on hand.

 

Security

Is CEO Mobile Token as secure as an RSA SecurID token?

CEO Mobile Token uses proven RSA SecurID technology to generate your token code. The feature delivers a security code to your mobile device rather than a physical security token.

 

Using CEO Mobile Token

How do I get started with CEO Mobile Token?

First, you'll need to download the CEO Mobile app from the Apple App Store or Google Play store. Then, follow these steps:

  1. Locate your physical RSA SecurID token. You will need it to complete the set up process.
  2. Sign on to the CEO Mobile app on your smartphone. Navigate to your User Profile then select Add Mobile Token.
  3. Select Continue Set Up.
  4. Follow the installation instructions.
For more information about using CEO Mobile Token, review our Quick Reference Guide (PDF).
 

Do I need to enter my credentials every time I enter my token code?

When accessing CEO from your laptop or desktop, you'll need to enter your PIN and token code, yet when using the CEO Mobile app, you'll only need to enter your PIN.

 

I have more than one CEO company ID or user ID. Can I use my CEO Mobile Token for all of them?

CEO Mobile Token can only be used with one company and user ID per mobile device.

 

Which CEO services can I access with CEO Mobile Token?

You can use CEO Mobile Token for any CEO service that requires you to enter a RSA SecurID token code.

 

What if I lose or replace my mobile device?

If you lose or change your mobile device, follow the instructions to Add CEO Mobile Token on another device (PDF).