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Kleber R. Santos

Senior Executive Vice President,

Head of Diverse Segments, Representation & Inclusion and interim Head of Human Resources

Wells Fargo & Company

Kleber Santos is senior executive vice president and head of Diverse Segments, Representation & Inclusion of Wells Fargo, responsible for leading efforts to make the company a place where diversity is reflected at all levels and in every facet of the company’s operations, processes, and programs. He is focused on creating a more diverse and inclusive working environment and partnering with Wells Fargo’s business leaders to deliver products and services specifically designed to meet the needs of diverse customer segments. Beginning in April 2021, Kleber also serves as interim Head of Human Resources with responsibility for building and implementing the strategies, programs, and infrastructure to develop, engage, and retain the best talent for the company through a range of HR services, including learning, talent planning, talent development, operations, team member care, benefits, payroll, systems, and strategic insights. Kleber serves on the Wells Fargo Operating Committee.

Prior to joining Wells Fargo, Kleber worked for 15 years in a number of senior roles at Capital One, most recently as president of Retail and Direct Banking from March 2017 to October 2020, accountable for the division’s revenue, product development and marketing, branches and ATMs, and operations.  He chaired Capital One’s Retail and Direct Banking Diversity Council and served as executive sponsor of Capital One’s Hispanic/Latinx associates and allies employee affinity group.  Kleber also was executive vice president of Capital One’s consumer bank from August 2014 until March 2017 with responsibility for marketing, online and mobile channels, product development, credit underwriting, pricing, and fraud monitoring.  Prior to that he held various roles of increasing responsibility in Capital One’s marketing and strategy groups from January 2006 to August 2014. Prior to joining Capital One, Kleber was an engagement manager with McKinsey & Company.

A native of Brazil, Kleber holds a bachelor’s degree in civil engineering from Universidade Federal da Bahia, Brazil and master’s degrees in both business administration and management of information technology from the University of Virginia. He previously served as a second lieutenant of infantry in the Brazilian Army Reserve Forces.