In our ongoing commitment to provide outstanding customer service to our diverse base of customers, Wells Fargo offers enhanced ATM access for customers who are blind or have low vision.
Talking ATMs provide voice instructions while customers perform their ATM transactions. The ATMs are equipped with audio jacks and deliver voice information privately through the user's earphone to prevent others from hearing the transaction.
Each Talking ATM is identified with two raised symbols that are in large print and Braille. The audio symbol identifies the machine as a Talking ATM, and the earphone symbol designates the location of the earphone jack. The universal earphone jack will accommodate all standard earphones.
Customers who do not already own a standard earphone can request one at any Wells Fargo store or by calling the Wells Fargo Phone Bank at 1-800-869-3557. An earphone will be sent free of charge within five (5) business days.
Wells Fargo continues to offer Braille instructions on all ATMs.