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Forgot Password/Username?

Password help

Verify your identity to create a new password. Create New Password

Username help

Verify your identity to find your username. Find Username

Password/username help

Verify your identity to create a new password and find your username. Create New Password/Find Username

My password has been suspended

For your security, we may suspend your access to Wells Fargo Online®. To regain access, you’ll need to create a new password. For additional protection, we also recommend that you change your username after signing on.

If you do not have the required information to create a new password through Wells Fargo Online, you will need to contact Online Customer Service at 1-800-956-4442.

I want to change my username and/or password

Sign on, and access Change Username or Change Password from the menu.

Create a unique (not used anywhere else) username and password for Wells Fargo Online. We recommend you memorize your username and password rather than writing it down.

I have a temporary password

If you received a temporary password, simply sign on with your username and temporary password. You will then be prompted to create a new password.

I forgot my temporary password or my temporary password has expired

Go to Create New Password and provide the information to create a new password.

If you’ve not yet completed enrollment, after creating your new password, you’ll be prompted to complete your enrollment.

If you do not have the required information to create your new password through Wells Fargo Online, you will need to contact Online Customer Service at 1-800-956-4442.

What are the best practices for creating a username?

Create a unique username not used anywhere else. Don’t use any part of your email address or personal information such as your name, street name, phone number, or Social Security number.

Memorize your username, and do not write it down.

What are the best practices for creating a password?

Use:

  • A unique password not used anywhere else.
  • Upper and lower case letters along with numbers and special characters (@, %, &, #).

Don’t use:

  • Your username or email address.
  • Personal information (your name, phone number, etc.).

Avoid:

  • Writing down your password.
  • Sharing your password with anyone.
  • Saving your password in a browser.