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Wells Fargo AssistSM — Get Help With Payment Challenges

Facing financial hardship in these trying times?

Reach out to us today to learn about your options

Let’s find a way through this together


Leading the Way Home®

We have assisted more than a half million loan customers facing financial hardships through a trial or completed loan modification. We’d like to help you, too.

Staying on track

Alerts about your account balance
Online Bill Pay for scheduled payments
Financial Education Center

Mortgage and Home Equity

If you think you might not be able to make your payments, please reach out to us.
Get help with your mortgage
Get home equity assistance
Which do I have?

Student Loans

Having difficulty making your monthly student loan payments? Call us at 1-866-878-1083 to learn about our repayment options. More info.

Credit Cards

If your financial circumstances are making it tough to meet your monthly credit card payment, visit our Credit Card Help Center to learn about payment programs and options that may help.

Hurricane Sandy Recovery

If you need help with insurance claims or payment assistance, we’re here to help you get back on your feet.
Learn More

Checking Accounts

Overdrawn checking account? We can help you keep checks and payments covered and avoid overdrafts.
Sign on to make a transfer

Personal Loans and Credit Lines

If you need assistance keeping up with your payments, let us know. We may be able to help you get through your hardship.
Sign on to your accounts
Call us at 1-888-426-5255 More info.

Call us at

Mon – Thur: 8 am – 7 pm
Fri: 8 am – 6 pm
Central Time

Call us at

Mon – Thur: 7 am – 9 pm
Fri: 7 am – 5 pm
Sat: 8 am – 4:30 pm
Central Time

Which do I have?

A first mortgage is typically the home loan you originally used to buy or refinance your home.

A home equity account is typically a second mortgage – a smaller loan or line of credit borrowed against the equity in your home.
This is an attempt to collect a debt. Information obtained will be used for that purpose.
Deposit products offered by Wells Fargo Bank, N.A., Member FDIC.