Tips to help avoid IT and tech support scams

Tech support scams often begin with an unexpected call, pop-up message, email, or text. If you didn’t ask for help, hang up or close the message.

• Don’t click links, download attachments, or call numbers provided in the message.
• Don’t trust caller ID. Scammers can spoof legitimate company names and numbers.

If you’re unsure, pause and verify by visiting the company’s official website or app and using their published contact info.

You may see pop–up ads warning your device is infected and urging you to act quickly, such as calling “tech support.” Close the pop-up ad and don’t call. Real tech support companies don’t use alarming pop-up ads or pressure tactics.

Scammers may place fake tech support ads in search results. Avoid calling numbers from ads, verify website addresses, and use trusted sources for contact info.

Scammers may ask to “get into your device” to “fix a problem” or issue a “refund.” Giving access lets them see your screen and control your device. They could steal your information, install malware (bad software), or convince you to send money.

Tech support scammers often push for urgent payment using hard–to–trace methods like gift cards, wire transfers, payment apps, cryptocurrency, cash, or even gold. They may give step–by–step transaction instructions and urge you to keep it secret, sometimes even asking you to lie to bank staff. Any demand for immediate payment in these forms, especially with such instructions, is a major red flag.

Pro tips: In response to a suspected tech support scam:

• Don't share payment details over the phone.
• Don’t go to a website that asks for your banking or payment information.
• Don’t withdraw cash.

Real companies will send you an official bill.

If someone pressures you to act quickly or won’t let you hang up, it’s likely a scam and you should end the conversation.

If you believe you have sent money as part of an IT or tech support scam involving your Wells Fargo account, contact us immediately.