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We’ve Updated Our Online Access Agreement

Why are you getting this notice?

When you enrolled in Wells Fargo Online®, Wells Fargo Business Online®, or created access to the online services through Wells Fargo Mobile® or Wells Fargo Advisors®, you reviewed and accepted our Online Access Agreement (OAA), which governs your use of our online and mobile products and services. We have revised the OAA to reflect service changes and to remove outdated information.

Do you need to do anything?

No, you don’t need to take any action. This notice is simply to let you know that certain terms in the OAA have been updated. Your continued use of the Service will be your acceptance to these updated terms. Please review the Online Access Agreement and only continue to use the Service if you agree to all terms.

Which changes may impact or benefit you the most?

We have provided below a summary of the updates that may impact you. For more details, read the full Online Access Agreement.

Summary of Changes to the OAA

  • Removed references to Shareowner Services Account throughout the Agreement.
  • Updated details pertaining to Secure Session and navigational directions.
  • Updated Command Asset Program references to reflect the name change to Brokerage Cash Services account.
  • Included additional details associated with “View Only” access in Section 2(b).
  • Updated the information with Wells Fargo eBills requirements to clarify the description in Section 7 and added new information with Third-Party eBills in Section 8. 
  • Revised Section 11 associated with the use of Wells Fargo ATM Access Codes to accommodate additional functionality and included details with Zero Liability Protection.
  • Added terms and conditions associated with Wells Fargo Mobile Deposit Service in Section 12.
  • Revised Description, Alert Delivery Timing, Terminating Alerts, and Acknowledgements in Section 14.
  • Added content regarding information that is delivered as part of your monthly account statement to Section 16(g).
  • Added content in Section 17(c) regarding Quicken and QuickBooks fees.
  • Moved information previously in Section 4(e) Text Messages and Emails to Section 26, and included additional communication details in Section 26(d).
  • Included additional details associated with accessing the Service outside of the United States in Section 27(b).
  • Various updates to Section references were made throughout the Agreement.

When do these changes go into effect?

For new and existing online customers, the OAA changes are effective September 17, 2018. Your continued use of Wells Fargo Online, Wells Fargo Business Online, Wells Fargo Mobile, or Wells Fargo Advisors online services, constitutes your agreement to these changes.