Navegó a una página que no está disponible en español en este momento. Seleccione el enlace si desea ver otro contenido en español.

Página principal

Supplier resource center

Wells Fargo uses SAP Business Network (also referred to as “Ariba”) as its source-to-pay system to allow for easier collaboration with suppliers within one system. Benefits include:

  • Ability of suppliers to maintain their supplier profile information systematically when changes occur.
  • Simplified order processing.
  • Easy catalog creation and storage.
  • Increased efficiencies through automation and touchless invoicing.
  • Ability to track invoice status and where it is in the payment process.

Purpose

We provide companies with the necessary information to become an active or prospective supplier. This information includes:

  • Support for SAP Business Network-related supplier onboarding.
  • Resources for existing supplier maintenance.
  • Procurement terms and conditions, contact information, and tips.
  • Important accounts payable links and FAQs.
  • Ability to submit information on becoming a prospective supplier.

Definitions of supplier type

  • Onboarding supplier (by invitation only): Actively going through a sourcing/contracting engagement and is not yet transacting with Wells Fargo on the SAP Business Network.  
  • Existing supplier: Currently holds a contract and/or is transacting with Wells Fargo.
    • Procurement supplier receives purchase orders from Wells Fargo through the SAP Business Network with detailed information on acquiring goods/services
    • Accounts payable (AP) supplier sends invoices to Wells Fargo through the SAP Business Network and receives payments for goods/services
  • Prospective supplier: Currently not doing business with Wells Fargo.

An onboarding supplier (by invitation only) is actively going through a sourcing/contracting engagement and is not transacting with Wells Fargo on the SAP Business Network.  

Requirements to transact with Wells Fargo on the SAP Business Network:

  1. Receive an invitation from Wells Fargo Supply Chain Management
  2. Create or sign into your SAP Business Network account
  3. Complete questionnaires
    Registration questionnaire: provide Dun & Bradstreet number, “doing business as (DBA)” name, headquarters address/phone #, and company contact information
    Financial questionnaire: provide banking and tax information, remittance address and sample invoice or remittance support on company letterhead
  4. Accept Trading Relationship Request. A trading relationship is a link between your supplier account and your customer’s account on the SAP Business Network. It allows for the transfer of documents such as purchase orders and invoices between you and your customer.
  5. Establish purchase order (PO) and invoice routing notifications
  6. Establish catalog/integrations (only for applicable suppliers)

Frequently asked questions

REGISTRATION

What should I do if I’ve received a registration invitation or Trading Relationship Request from SAP Business Network?

After receiving a registration invitation or Trading Relationship Request from SAP Business Network, please review the SAP Ariba Network Transition (PDF) information.

What is the SAP Business Network and are there various account options I can choose as a supplier?

SAP Business Network provides an efficient, end-to-end platform for Purchase Orders and Invoicing. It is FREE for suppliers to transact on the SAP Business Network with a Standard account. Suppliers can choose to upgrade to an Enterprise account if they have a high volume of purchase orders and invoices with Wells Fargo or if they want extended customer support from SAP Business Network. This account does incur fees; however, Wells Fargo does not require Suppliers to have an Enterprise account to conduct business with us and Wells Fargo will not be responsible for any fees associated with an Enterprise account.

SAP Business Network for Suppliers | Overview
SAP Account Options – Free Standard Account Versus fee-based Enterprise Account

How do I register with Wells Fargo on the SAP Business Network?

  1. The identified primary contact receives an invitation e-mail from an Ariba.com address to register with Wells Fargo. This e-mail must not be forwarded to another person as links will not work. Select the “Click here” link.
  2. Supplier submits completed questionnaire within 2 days of receiving invitation, if possible. If the identified primary contact received this questionnaire in error, submit the correct contact name and e-mail address to SupplierEnablement@wellsfargo.com to restart the process.
  3. If the questionnaire is not received by Wells Fargo within 14 calendar days, the process must be restarted. Delays in submitting the questionnaire may delay supplier onboarding and impact the receipt of pending orders and payment.

How do I register in the SAP Business Network and create an ID?

If you’re new to the SAP Business Network, watch the video tutorial on how to set up your account.

SAP BUSINESS NETWORK SIGN IN

I’m already on the SAP Business Network. Where do I sign in?

SAP Business Network sign-in

NEXT STEPS: FINANCIAL QUESTIONNAIRE

After I’ve registered, what are the next steps?

  1. The identified primary contact receives an e-mail from an Ariba.com address to provide banking and tax (W9) information, remittance address and a sample invoice or remittance support on company letterhead. This e-mail must not be forwarded to another person as links will not work. Select the “Click here” link.
  2. Supplier must be set up to be paid via Automated Clearing House (ACH).
  3. Supplier submits completed questionnaire within 2 days of receiving invitation if possible. If the identified primary contact received this questionnaire in error, submit the correct contact name and e-mail address to SupplierEnablement@wellsfargo.com to restart the process.
  4. If the questionnaire is not received by Wells Fargo within 14 calendar days, the process must be restarted. Delays in submitting the questionnaire may delay supplier onboarding and impact the receipt of pending orders and payment.

HOW TO MAKE CHANGES

How do I change my primary contact (i.e. person receiving the SAP Business Network email invitation)?

If you have received the registration questionnaire, you can email SupplierEnablement@wellsfargo.com to change the contact.

If you have received the modular (financial) questionnaire you can request your SAP Business Network administrator add the contact who can complete the questionnaires. 

Can I change my company information after initial submission?

The primary contact can update your company name, address, banking information, etc., after they have submitted your questionnaire and Wells Fargo has approved it. Sign in to SAP Business Network and select Business Network, then Ariba Proposals & Questionnaires. Open the appropriate questionnaire and select “Revise Response” to make a change.

How do I change our internal SAP Business Network account administrator as they have left the company or changed roles?

Read the steps to change your account's administrator, depending on the access you have.

WELLS FARGO CONTACT INFORMATION

Who can I contact with Wells Fargo-related questions?

It’s recommended that you reach out to the Wells Fargo contact who is purchasing your goods or services.

An existing supplier currently holds a contract and/or is transacting with Wells Fargo.

In SAP Business Network, you can:

  • Receive purchase orders (POs).
  • Submit your invoices in SAP Business Network against POs. PO-backed invoices must be submitted electronically through the SAP Business Network. They will not be accepted through e-mail.
  • Revise invoices.
  • Track invoice status.

Updating your company’s name, address, contact information, banking information, tax ID, or other information

Reach out to your Wells Fargo business contact in Sourcing or the Line of Business if you are impacted by a merger, acquisition, divestiture or name/entity change that may impact your existing contracts, purchase orders or future payments. 

Suppliers who are registered with us must update their information on Ariba:

  1. Sign in to SAP Business Network and select Business Network, then Ariba Proposals & Questionnaires.
  2. Choose the appropriate questionnaire 
  3. Select “Revise Response” and make the change(s)
  4. Select “Submit Entire Response”. We will review and approve the change or return the questionnaire via SAP Business Network for further clarification

Suppliers who are not currently registered with us on SAP Business Network:

  1. Reach out to the Wells Fargo contact who is purchasing your goods or services. Alternately, you can email SupplierEnablement@wellsfargo.com
  2. Specify the type(s) of change(s)
  3. Provide supporting documentation
  4. Ensure any company name change matches the W-9 and invoice. Remittance address changes must agree with the sample invoice

Suppliers migrating to SAP Business Network (Ariba)

Are you migrating from the Wells Fargo legacy procurement system (ePro) to SAP Business Network (Ariba) to receive POs and submit electronic invoices?

More information is available in:  “Information for U.S. Suppliers transitioning from our legacy procurement system (ePro)”

Supplier account administration

Has your internal SAP Business Network Administrator changed roles or left the company?

How do I change the administrator user in my SAP Business Network supplier account?

Procurement

  • Suppliers receive purchase orders (PO) with detailed information on acquiring goods and services. PO-backed invoices must be submitted electronically through the SAP Business Network. They will not be accepted through e-mail.

Frequently asked questions about procurement:

How can I search for a purchase order?

For more information, see: Best practices for Effective Purchase Order Management

My PO has an error and is not the same as what I listed on my invoice/quote. Who can I contact?

We prefer that you reach out to the Wells Fargo contact who is purchasing your goods or services. Alternately, you can reach out to Procurement Customer Service by phone at 1-800-933-9360 or by email at procurementcs@wellsfargo.com.

How can I configure my SAP Business Network account notifications?

Basic Configurations Settings instructions 

Additional SAP Business Network support:

What are your purchase order terms and conditions?

Purchase Order Terms and Conditions (PDF)

Accounts Payable (AP)/Invoicing

The AP department is responsible for processing supplier invoices for goods received and/or services rendered.

If you still have questions on invoice/payment status after checking online via the SAP Business Network, please reach out to your line of business contact or Wells Fargo Accounts Payable customer service (shown at right).

Frequently asked questions about AP:

Where do I submit an invoice?

Suppliers who receive Wells Fargo POs in SAP Business Network must submit their invoices electronically in SAP Business Network against these POs. They will not be accepted through e-mail. Required fields are marked with an asterisk (*). Watch the video tutorial for an overview on invoicing.

Suppliers who are not in SAP Business Network should reach out to their Wells Fargo line of business contact.

How can I track the status of my invoice?

Suppliers in SAP Business Network can access all submitted invoices in the account workbench via the Invoice tile, along with their respective statuses. To manage the invoicing process, see: Invoicing.

If you have an Enterprise account, there is an active Invoice tab with a list of all invoices and their statuses. If the status is acknowledged, approved, or paid we have received it.

Suppliers who are not in SAP Business Network should reach out to their Wells Fargo line of business contact. Alternately, you can call our Solution Center at 1-800-794-1522 or email us at WFCustomerSolutionCenterP2P@wellsfargo.com. 

Why was my invoice rejected?

Rejected invoices are due to missing information. When submitting an invoice for processing and payment, please ensure all necessary information is on the submitted invoice.

Suppliers in SAP Business Network should review: Why was my invoice rejected?

Suppliers who are not in SAP Business Network should reach out to their Wells Fargo line of business contact. Alternately, you can call our Solution Center at 1-800-794-1522 or email us at WFCustomerSolutionCenterP2P@wellsfargo.com. 

Become a supplier

Thank you for your interest in doing business with Wells Fargo. To be considered as a potential supplier, please complete an online supplier profile.

We will review your supplier profile for future sourcing/bid selection processes for various products and services.

Submit a supplier profile

Supplier profiles are periodically reviewed to establish initial eligibility and invite potential suppliers to participate in future sourcing/bid selection processes for various products and services. Review the following required information to complete and submit your online supplier profile.

  1. General information – supplier data, corporate headquarters, contact information
  2. Company and commodities information – company and commodity information, company description, list of facilities, annual sales, UNSPSC, NAICS, commodity codes
  3. Business experience/references – company experience, current clients, banking references
  4. Extended company profile – additional certifications and documents

Completing and submitting a supplier profile

A complete supplier profile doesn’t guarantee that your company will receive a request to participate in a sourcing/bid selection process with Wells Fargo and doesn’t imply that your company has any type of preferred supplier relationship with us, either now or in the future.

Competitive sourcing and procurement

Wells Fargo’s Supply Chain Management is responsible for ensuring that we source and procure products and services from quality suppliers who can meet our needs related to cost, quality, delivery, innovation, and business strategy. It is important to us that all our agreements are competitively sourced and beneficial for all concerned parties.

We evaluate a broad range of criteria to identify and source our suppliers, which typically include the following:

  1. Supplier capabilities, past performance, management, and expertise
  2. Quality standards
  3. Competitive pricing
  4. Delivery schedules
  5. Technology capabilities and infrastructure
  6. Financial stability and tax status
  7. Insurance requirements
  8. Region of operations (scale)