We want to ensure that communicating with us is simple. In accordance with The Americans with Disabilities Act (ADA) and applicable state and local laws, we are always working to improve the accessibility of our products and services for customers, and their companions.
For persons who are deaf, hard of hearing, or have speech disabilities
We accept all relay calls, including video relay, and will use relay services to call you.
Deaf or hard of hearing customers can call us 24 hours a day via TTY/TDD at 1-800-877-4833 for questions on consumer checking or savings accounts, home equity products, or credit cards.
In our stores, we will communicate by exchanging notes or, for more complex or lengthy discussions, we will arrange to have a sign language interpreter on site.
For persons who are blind or have low vision
We can assist you in reading and filling out forms. We offer raised line and large font checks and can provide account statements and other written documents in alternate formats, such as large font, large print, an accessible format on wellsfargo.com, audio, or Braille.
ATM headphones with talking earphones and Y adaptors are available for access in English and Spanish. Auxiliary equipment, such as magnifiers and signature guide cards, are also available.
To order accessible materials, personal banking customers can call 1-800-869-3557.
Let us know your accessibility concerns
We recognize that persons may have other disability-related needs. We have a formal process for investigating and responding to the accessibility concerns of our customers and serve disability-related requests on a case-by-case basis.
Contact our ADA coordinator at 1-877-644-7819 or send an email to email@example.com.