We believe in the unique qualities each of us brings to the table

We are committed to providing outstanding service to people with disabilities — and want everyone to be able to access an account, pay a bill on the go, make an investment, manage a business, or learn more about a product or service. Our services include:

  • Accessible stores, websites, and mobile apps
  • Talking ATMs
  • Materials in large font, large print, and Braille
  • Audio recordings of printed material
Contact our ADA coordinator at 1-877-644-7819
Or call us via TDD/TTY at 1-800-877-4833

Online and mobile accessibility

We want everyone to be able to use, navigate, and interact with our website, regardless of circumstance.

Accessibility features on

  • Invisible skip links that lead screen reader users directly to the main content on a page
  • Keyboard accessible navigation and forms
  • Headers that help define page organization
  • Videos that are captioned and include transcripts
  • Color contrast that assists reading for people who are color blind or have vision impairments

For the best experience, please keep your technology up to date

  • Use the latest version of your web browser.
  • Use the latest version of your assistive technology.
  • Download our latest smartphone or tablet apps for iOS or Android devices that have built-in screen readers and other accessibility features.

Physical accessibility

We are committed to providing accessible stores and ATMs for all of our customers.

Our ATMs

We have talking ATMs with voice instructions. Our 12,000+ ATMs have speech output capabilities and are accessible in English as well as in Spanish. Talking ATM earphones and Y adaptors are available to customers free of charge. Learn more about Talking ATMs or use our ATM locator.

Our ATMs meet The Americans with Disabilities Act (ADA) maximum height and reach requirements.

Our stores

We regularly monitor our locations for compliance with the ADA, state, and local accessibility laws by surveying the parking reserved for customers with disabilities, curb cuts and ramps, walkways, entrances, queuing lines, teller counters, safe deposit facilities, customer service telephones, and lobby areas.

Communicating with us

We want to ensure that communicating with us is simple. In accordance with The Americans with Disabilities Act (ADA) and applicable state and local laws, we are always working to improve the accessibility of our products and services for customers, and their companions.

For persons who are deaf, hard of hearing, or have speech disabilities

We accept all relay calls, including video relay, and will use relay services to call you.

Deaf or hard of hearing customers can call us 24 hours a day via TTY/TDD at 1-800-877-4833 for questions on consumer checking or savings accounts, home equity products, or credit cards.

In our stores, we will communicate by exchanging notes or, for more complex or lengthy discussions, we will arrange to have a sign language interpreter on site.

For persons who are blind or have low vision

We can assist you in reading and filling out forms. We offer raised line and large font checks and can provide account statements and other written documents in alternate formats, such as large font, large print, an accessible format on, audio, or Braille.

ATM headphones with talking earphones and Y adaptors are available for access in English and Spanish. Auxiliary equipment, such as magnifiers and signature guide cards, are also available.

To order accessible materials, personal banking customers can call 1-800-869-3557.

Let us know your accessibility concerns

We recognize that persons may have other disability-related needs. We have a formal process for investigating and responding to the accessibility concerns of our customers and serve disability-related requests on a case-by-case basis.

Contact our ADA coordinator at 1-877-644-7819 or send an email to

Materials for blind or low-vision customers

For customers with visual impairments, we offer:

  • Checks that have raised lines and larger, high contrast printing.
  • Free Braille or large-font statements for checking, savings, or money market accounts.
  • Braille and raised letter embossments on ATM and debit cards.
  • Auxiliary equipment such as magnifiers and headphones.
  • Audio recordings and electronic versions of print disclosures and collateral.
  • Mobile banking applications compatible with voiceover and the IOS family of products.

Many of these services are provided free of charge. Please contact us at 1-800-869-3557 for information.

What does diversity mean to Wells Fargo?

The spirit of diversity and inclusion lives in our hearts and minds and, most importantly, in our behaviors — the way we interact with each other and conduct our business. Our Vision and Values