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Goals and Reporting

2016 Corporate Social Responsibility Interim Report

Read the interim 2016 report (PDF)

Read the full 2015 report (PDF)

Our 2020 commitment

As a leading global financial-services company, we believe we have a significant role to play in providing thought leadership and delivering practical solutions to social, economic, and environmental challenges through our products and services, culture and operations, and philanthropy. Our 5-year corporate social responsibility commitment and goals are focused on 3 priorities: diversity and social inclusion, economic empowerment, and environmental sustainability.

Diversity and social inclusion

2020 goals
2016 progress report Status

Deliver products and services that meet the needs, values and preferences of our customers

In development
Culture & Business Practices

Ensure diversity, inclusion, respect and engagement are fully woven into the fabric of the Wells Fargo culture and business practices

  • 13% total increase in participation in team member volunteer groups
  • $1.1 billion spent with diverse suppliers, representing 11.9% of our total procurement budget, and on track to meet our goal of spending 15% of our total procurement budget with diverse suppliers by 2020
  • 1,900 military veterans hired
  • Human rights due diligence completed in key areas and resulting recommendations approved by Corporate Responsibility Committee of the Board of Directors

On track

Provide $100 million to support critical social needs

  • $36.4 million donated to support diversity and social inclusion, the development of women, diverse leaders, and other critical social needs
  • 1.73 million hours of employee volunteerism to connect with local communities
On track

Economic empowerment

2020 goals 2016 progress report

Expand access to high-quality affordable and responsible products and services

  • 4.1 million customers helped to manage their credit scores and overall financial health with free credit score program
  • 12,900 low-income homebuyers received a total of $327 million in down payment assistance through Wells Fargo LIFT programs since 2012
  • $38 million in grants and loans provided to Community Development Financial Institutions serving diverse small businesses
  • $14 billion in new mortgages provided to low-and-moderate income households and $35 billion in new mortgages provided to minority households 
On track
Culture & Business Practices

Strengthen the financial capabilities of underbanked customers and our team members

  • 4,000 team members delivered Hands on Banking® financial education workshops to 206,300 individuals and families
  • 1,200+ hours of free tax assistance provided to low-income families by team member volunteers through 68 Volunteer Income Tax Assistance programs nationwide
In development

Provide $500 million in support to critical economic needs

  • $87.9 million donated to support financial education, sustainable housing, small businesses, and other critical economic needs
On track

Environmental sustainability

2020 goals 2016 progress report


Develop and deliver products and services that advance clean technology and environmental solutions

  • 17.6+ billion in environmental financing to support renewable energy, clean technology, and other environmentally sustainable businesses
On track

Culture & Business Practices

Enhance the environmental performance of our operations

  • 36% reduction in absolute greenhouse gas emissions since 2008
  • 31% increase in energy efficiency since 2008
  • 21% of total square footage in leased and owned buildings is LEED ® -certified
  • 52% increase in water efficiency since 2008
  • 55% actual diversion toward our 65% waste diversion goal

On track


Provide $65 million in support to critical environmental needs

  • $15.6 million donated to support clean technology, environmental education, and strengthening community resiliency

On track

Engaging with stakeholders

Earning lifelong relationships with key stakeholders is fundamental to our ability to find and deliver solutions to social, economic, and environmental challenges and to help strengthen the communities in which we operate. We invite open dialog with a broad range of internal and external stakeholders to help us understand their perspectives and better serve our customers and communities. We encourage feedback from stakeholders and we aim to be open and transparent about our progress, as well as about the challenges we face.

Shaping our CSR priorities (PDF) summarizes our overall approach to stakeholder engagement, including an overview of how we engaged with stakeholders to identify the key social, economic, and environmental topics that inform our reporting and our 2020 strategy and commitment.

Reporting and resources

Learn more about our priorities, programs, and performance in our annual Corporate Social Responsibility Report and other resources.

Vision and Values

Caring for customers and communities is embedded in our culture. We strive to create positive, lasting impact — socially, economically, and environmentally — through our operations, business practices, philanthropy, and community engagement. Read about our culture