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Goals and Reporting

2015 Corporate Social Responsibility Report

Read the executive summary (PDF)

Read the full report (PDF)

Our 2020 commitment

As a leading global financial-services company, we believe we have a significant role to play in providing thought leadership and delivering practical solutions to social, economic, and environmental challenges through our products and services, culture and operations, and philanthropy. Our 5-year corporate social responsibility strategy and commitment is focused on 3 priorities: diversity and social inclusion, economic empowerment, and environmental sustainability.

As part of this effort, we’ve established a set of goals to be accomplished by 2020. Highlights:

Priorities 2020 Goals
Diversity and social inclusion
  • Invest in emerging technologies and innovative solutions to address the needs, values and preferences of diverse customers.
  • Donate $100 million in philanthropy to meet critical social needs such as advancing social inclusion through education, and developing women and diverse leaders.
  • Spend 15% of procurement dollars with diverse suppliers and building capacity through diverse suppliers.
  • Expand opportunities for women and diverse talent; increase military veteran team members from 8,200 to 20,000.

More Diversity and Inclusion

Economic empowerment
  • Provide $500 million in philanthropic giving to critical economic needs such as financial education and affordable housing.
  • Provide homebuyer education and down payment assistance to more than 4,000 lower-income homebuyers through LIFT programs, bringing total homeowners created to more than 15,000 by 2020.

  • Help to build and improve 1,000 homes by 2020 in support of affordable housing initiatives serving low- and moderate-income households, including seniors, veterans, and families.

  • Offer $75 million in grants and lending to help diverse-owned small businesses access capital and technical assistance.

  • Provide 12 million customers with credit scores and support for managing overall financial health.

More Economic Empowerment

Environmental sustainability
  • Purchase renewable energy to power 100% of our operations by 2017 with a transition to long-term agreements that fund new sources of green power by 2020.
  • Provide $65 million in philanthropic giving to critical environmental needs such as clean technology, and environmental education.
  • Reduce water use by 65% and increase energy efficiency by 40% (2012 to 2020).
  • Reduce greenhouse gas emissions by 45% (2008 to 2020).
  • Continue to finance and invest in sustainable business opportunities; develop new products and solutions to address critical environmental needs.

More Environmental Sustainability

Engaging with stakeholders

Earning lifelong relationships with key stakeholders is fundamental to our ability to find and deliver solutions to social, economic, and environmental challenges and to help strengthen the communities in which we operate. We invite open dialog with a broad range of internal and external stakeholders to help us understand their perspectives and better serve our customers and communities. We encourage feedback from stakeholders and we aim to be open and transparent about our progress, as well as about the challenges we face.

Shaping our CSR priorities (PDF) summarizes our overall approach to stakeholder engagement, including an overview of how we engaged with stakeholders to identify the key social, economic, and environmental topics that inform our reporting and our 2020 strategy and commitment.

Reporting and resources

Learn more about our priorities, programs, and performance in our annual Corporate Social Responsibility Report and other resources.

Inside our latest Corporate Social Responsibility Report

Our 2015 report is organized and presented in accordance with the G4 framework established by the Global Reporting Initiative.

  • Diversity and social inclusion (PDF). Find out how we are advancing diversity and social inclusion for our customers, team members, suppliers and communities.
  • Economic empowerment (PDF). Read how we are strengthening financial self-sufficiency and economic opportunities in underserved communities.
  • Environmental sustainability (PDF). Learn how we are accelerating the transition to a lower-carbon economy and helping reduce the impacts of climate change for our customers and communities.
  • Strategy and governance (PDF). Find out our approach to managing CSR, our commitment to governance and ethical conduct, and how we respect human rights.
  • Global Reporting Initiative disclosures (PDF). Provides information on our use of the Core option of the Global Reporting Initiative G4 Sustainability Reporting Guidelines and includes related financial services sector disclosures.

Vision and Values

Caring for customers and communities is embedded in our culture. We strive to create positive, lasting impact — socially, economically, and environmentally — through our operations, business practices, philanthropy, and community engagement. Read about our culture

Diversity and social inclusion

Advance diversity and social inclusion by helping to ensure that everyone feels valued and respected and has equal access to resources, services, products, and opportunities to succeed.

Economic empowerment

Strengthen financial self-sufficiency and economic opportunities in underserved communities.

Environmental sustainability

Accelerate the transition to a lower-carbon economy and help reduce the impacts of climate change on our customers and communities.