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Goals and Reporting

2017 Corporate Social Responsibility Report

Read the full report (PDF)

Our 2020 commitment

As a leading global financial-services company, we believe we have a significant role to play in providing thought leadership and delivering practical solutions to social, economic, and environmental challenges through our products and services, culture and operations, and philanthropy. Our 5-year corporate social responsibility commitment and goals are focused on 3 priorities: diversity and social inclusion, economic empowerment, and environmental sustainability.

Learn about our progress to goals (PDF).

Engaging with stakeholders

Earning lifelong relationships with key stakeholders is fundamental to our ability to find and deliver solutions to social, economic, and environmental challenges and to help strengthen the communities in which we operate. We invite open dialog with a broad range of internal and external stakeholders to help us understand their perspectives and better serve our customers and communities. We encourage feedback from stakeholders and we aim to be open and transparent about our progress, as well as about the challenges we face.

Shaping our CSR priorities (PDF) summarizes our overall approach to stakeholder engagement, including an overview of how we engaged with stakeholders to identify the key social, economic, and environmental topics that inform our reporting and our 2020 strategy and commitment.

Reporting and resources

Learn more about our priorities, programs, and performance in our annual Corporate Social Responsibility Report and other resources.

Vision, Values & Goals

Our enduring vision is to help our customers succeed financially. That is supported by our five values, which articulate what’s most important to us. Our six goals clearly state our aspirations and help prioritize our areas of focus. 

Our Vision, Values & Goals