Samsung Pay Frequently Asked Questions

Samsung Pay is part of the Samsung Wallet app. Download the Samsung Wallet app — if it’s not already on your phone — and start making fast and easy in-store, in-app and online payments. Visit the Samsung Wallet site to find out how to download the Samsung Wallet app.

Samsung Pay is accepted in stores, in apps, and online. In stores, look for the Samsung Pay logo or Contactless Symbol at checkout.

Samsung Pay on your Gear smartwatch can only be used for in-store payments currently.

Samsung Pay on Samsung Gear smartwatches must be set-up via the Galaxy Wearable app, installed on both your Samsung phone and smartwatch. 

For device compatibility and set up requirements, please visit www.samsung.com/us/apps/samsung-wallet/faq/.

There are two ways to add your Wells Fargo cards to Samsung Pay, through the Wells Fargo Mobile^® app or directly through Samsung Pay. To learn how to add your eligible Wells Fargo cards directly through Samsung Pay, see the Samsung Pay instructions.

How to add your cards through the Wells Fargo Mobile app (Android^TM)

1. In your Wells Fargo Mobile app, tap Menu in the bottom bar, select Card Settings, then tap Digital Wallet.
2. All eligible digital wallets will display. Tap Samsung Pay.
3. All eligible cards will display, tap the Add to Samsung Pay button next to the card you would like to add. Follow any additional instructions to verify and activate your card. Your card is now ready for use with Samsung Pay.

You can add most Visa^® and Mastercard^® branded Wells Fargo Debit and Credit Cards to Samsung Pay.

You do not have the ability to set a default card in Samsung Pay. The last card you used or viewed in Samsung Pay will automatically appear as the card that would be used the next time you open the app. However, you can easily swipe between all the cards you have added and select a different card before making a purchase.

Yes, you can add up to 10 cards to Samsung Pay. You can easily switch between cards whenever you make a purchase. Devices, including the Gear smartwatch, do not share cards, so if you would like to use the same card on two different devices, you will need to add the card on each device separately.

The safety and security of your account information is a top priority.

When you pay with Samsung Pay and your Wells Fargo card:

• Your actual card number is replaced with a unique digital card number, which means businesses do not see or store your full card number.
• All Wells Fargo transactions are monitored by our 24/7 risk and fraud detection systems.
• Purchases made with your Wells Fargo card are protected by Zero Liability protection, so you won't be held responsible for promptly reported unauthorized card transactions, subject to certain conditions.

For security reasons, we may need you to provide additional verification to add your Wells Fargo card to Samsung Pay. If necessary, the Samsung Pay app will tell you how to verify your card.

Your Wells Fargo Debit and Credit Cards come with the built-in security of Wells Fargo’s fraud monitoring and Zero Liability protection. If your card or its number is ever lost or stolen, subject to certain conditions, you won't be held responsible for unauthorized card transactions when you report them promptly.

To dispute a debit card transaction

• Personal accounts 1-800-TO-WELLS (1-800-869-3557)
• Business accounts 1-800-CALL-WELLS (1-800-225-5935)

To dispute a credit card transaction

• Personal accounts 1-800-642-4720
• Business Elite credit cards 1-800-231-5511
• All other business credit cards 1-833-441-0793

Visit the Security Center to learn more about how to help reduce your risk of fraud and identity theft.

Contact us immediately when your card is lost or stolen.

• Sign on to Wells Fargo Online^® or your Wells Fargo Mobile^® app to request a replacement card
• Or call us:

For lost or stolen debit cards

Personal Accounts
1-800-869-3557

Business Accounts
1-800-225-5935

For lost or stolen credit cards

Personal Accounts
1-800-642-4720

Business Accounts

• Business Elite credit cards 1-800-231-5511
• All other business credit cards 1-833-441-0793

We will close your card so that no more purchases can be made. If you are in possession of your device (your device is not also lost or stolen), we may be able to update Samsung Wallet with your new card information so that you can continue using Samsung Pay while you wait for your new card to arrive.

In addition to notifying your mobile carrier, please call the Wells Fargo number on the back of your card promptly and mention that you added your Wells Fargo card to Samsung Wallet so that we can disable your card for use with Samsung Pay.

If your device is lost or stolen, you can use Samsung’s Find My Device service to try to find it. We recommend remotely disabling the cards from Samsung Pay.

If you locate your device, you will need to add your card back to Samsung Pay before making any Samsung Pay purchases.

No. Wells Fargo does not charge a fee for customers to use Samsung Pay.

The Samsung Wallet app controls the Samsung Pay service on the phone, which includes which cards are added, transactional history, etc. The Galaxy Wearable app is a separate app on the phone that controls the Samsung Pay service on the Gear smartwatch, which also includes what cards are added, transactional history, etc.

To learn more about Samsung Pay, please visit the Samsung Pay site.