The RSA SecurID device provides an extra layer of security for Wells Fargo customers using our advanced online payments services, including Direct Pay2 and Foreign Exchange Online3. The device, which can be carried on a keychain, generates a random 6-digit Personal Access Code that is used to sign on to these services.
Personal Access Code changes every 60 seconds.
 
1. How does the RSA SecurID device work?
The RSA SecurID device generates a random 6-digit numeric Personal Access Code every 60 seconds. Access to certain Wells Fargo services is synchronized between this Personal Access Code and our internal security system. Plus, your RSA SecurID device will work anywhere you have access to Wells Fargo online services.

2. How does the RSA SecurID device make my online transactions more secure?
Your transactions are more secure because the device adds an extra layer of password protection. The Personal Access Code is a random number that changes every 60 seconds and each code can only be used once — making it almost impossible for someone to know your Personal Access Code.

3. When is the RSA SecurID device required?
When you sign on to services that use the device for authentication, you’ll be prompted to enter your Personal Access Code.

4. What should I do if the device no longer works or I lose it?
Call Customer Service at 1-888-245-8454 and a representative will assist you.

5. If I lose the RSA SecurID device will I have to pay for a replacement?
Yes. Replacement RSA SecurID devices are $24.95 each.

6. Am I at risk if my RSA SecurID device gets lost or stolen?
Unless someone also has your Business Online Banking username and password, they will not be able to access services that are protected by the RSA SecurID device. However, you should report the lost or stolen device as soon as possible. Once you report a lost or stolen device, it is deactivated.

7. How long will it take for the RSA SecurID device to be delivered to me?
Once you complete the enrollment process for any service that uses the device for authentication, it will be delivered to your business address on file in 2-7 business days.

8. If I cancel my service, what do I do with my RSA SecurID device(s)?
You do not need to return the device. We recommend keeping the device in a safe place in case you reactivate your service, or choose to take advantage of new services that use RSA SecurID technology in the future.

9. Will the device work anywhere?
Yes. The device does not use a wireless signal to synchronize with Wells Fargo’s internal security system, so it will work anywhere you have access to Wells Fargo online services.

10. Are there additional charges for additional RSA SecurID devices issued to my employees?
Yes. You can purchase additional devices for $24.95 each.

11. Do I need one RSA SecurID device per TIN? Is the device assigned per-person or per-company?
Each RSA SecurID device is registered to an individual person and cannot be shared. If you would like to add additional users, please call Customer Service at 1-888-245-8454.

12. Do I need more than one RSA SecurID device if I have multiple services (i.e., do I need one device for each Wells Fargo online service that utilizes RSA SecurID)?
No. The device will work for all services available through Wells Fargo Business Online® Banking.


Have more RSA SecurID questions? Call 1-888-245-8454, 6:00 am to 6:00 pm Pacific Time, Monday through Friday.


Additional Information
  • RSA SecurID homepage on www.rsa.com

  • Direct Pay — Pay employees by direct deposit using Employer Direct Pay, and make next-day payments directly to the bank accounts of vendors, anywhere in the U.S. with our Vendor Direct Pay service.

  • Foreign Exchange Online — Send and receive payments in over 100 foreign currencies online.

  • Online Security Guarantee
 
1 SecurID® is a registered trademark of RSA Security Inc. RSA Security Inc. is not affiliated with Wells Fargo or any of its affiliates and is not a sponsor of this program.
2 Direct Pay access costs $10 per monthly billing cycle. There is no per-payment charge for payments made to Wells Fargo personal bank accounts. Payments to non-Wells Fargo personal bank accounts are $0.50 per payment. All payments made to business bank accounts are $3.
3 Foreign Exchange Online charges $15 for each wire entered and processed, and $30 for each draft; there are no enrollment fees or monthly service charges.