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Resolve Chargeback Tool — Reason Codes

MasterCard Reason Code 12/Visa 77


Definition:
Account Number Not on File. (MasterCard)
Non Matching Account Number (Visa)

The card bank claims the card number used in this transaction has not been issued to a customer and the merchant did not obtain a positive authorization on the account number.

Merchants can represent this Chargeback with the Authorization Response information. Information to include is: Tips
  • Be sure to provide the documentation by the due date to preserve your rights to dispute the Chargeback.

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