Print this page

Resolve Chargeback Tool — Reason Codes

Visa Reason Code 75/MasterCard Reason Code 63

Cardholder does not recognize transaction. (Visa)
Cardholder does not recognize - potential fraud (MasterCard)
The cardholder reviewed this transaction on their statement and contacted their bank, because they don't remember making this purchase.

To represent this Chargeback provide the following information.
  • What was purchased
  • Who purchased it
  • Where it was shipped
  • When it was shipped
Also be sure to include identification information about your business such as the URL or catalog name.

  • Be sure to provide the documentation by the due date to preserve your rights to dispute the Chargeback.
  • If the cardholder tells, you they are going to withdraw the Chargeback we recommend you still go ahead and represent the Chargeback to ensure you preserve your rights.

Return to Chargeback Tool