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Business Track: Account Management Solution for Merchants

Business Track is a secure online account management and reporting portal for your merchant payment processing account. Get key transaction, reconciliation, and dispute information for all of your card payment streams including credit, debit, and gift cards.

Key benefits and features

See how The Business Track portal can help you manage and grow your business.

  • Get faster access to monthly statement information. View your statements online or download them instead of waiting for paper statements to arrive in the mail.
  • Efficiently manage losses and processing costs. With the Dispute ManagerSM application, you can quickly resolve disputes/chargebacks and respond to requests for information online, instead of by mail or phone.
  • Receive key updates for your merchant account – Sign up for Merchant Alert emails to receive timely dispute/chargeback notices, next-day sales and funding information, statement availability, and more.
  • Develop more effective business strategies. Use the ClientLine® Reporting features to perform historical and trend analyses of your transactional activity to aid in your business and marketing activities.
  • Streamline account reconciliation. Quickly download various types of payment data from ClientLine Reporting for easier analysis.
  • Receive help with tax reporting. Payments Tax Manager provides you with tax validation and gross reportable sales reports as well as copies of your 1099-K forms. Alternatively, you may choose to only receive your annual tax document by enrolling in Form 1099-K eConsent.

Available applications

Choose which applications are right for you.

  • ClientLine® Reporting. View monthly account statements and detailed payment processing information through customizable reporting either online or through email.
  • Merchant Alerts. Receive important, time-sensitive payment reconciliation and dispute information direct to your email address. You select the types of alerts that suit your business.
  • Dispute Manager. Receive, view, and respond to customer payment disputes/chargebacks.
  • Payments Tax Manager. Get quick and easy access to tax information for your business with this application or with Form 1099-K eConsent.
  • Data File Manager. Beneficial for higher sales volume merchants, you can generate customized raw data files delivered daily through the First Data File Gateway for additional analysis.

Self-service and support tools

Our self-service and support tools will help you manage your merchant account.

  • User preferences. Add the online applications you prefer to use, remove the ones you don’t use, and update your user profile information.
  • Change password. Easily change your password at any time once you’ve signed in.
  • Card processing summary. Get a snapshot of your net sales and expenses over a selected seven-day period.
  • Personalized interface. View key information for all of the applications you’re currently using.
  • Resources. Review helpful links for FAQs, ordering supplies, bank information, and tutorials.
  • What’s new. Stay up to date with important product, bank, and industry news.
  • Contacts. Get quick contact information for various customer service and point-of-sale support teams.
Existing merchant customers: Call us at 1-800-451-5817, 24 hours a day, 7 days a week. Or contact your account manager.