FAQ: Small Business Credit Application Status

What can I expect when I check my application status?

You’ll be following the progress of your application step-by-step. It’s a quick way to review  information about your application and report any inaccuracies to make sure we have everything correct.

In addition, you’ll be able to:

  • Preview and prepare for next steps in the application review.
  • See tasks to complete for both you and Wells Fargo in an easy-to-read “To-Do” list. When tasks are done, they move to a “Completed” section.
  • Sign up for real-time text alerts that keep you informed of progress. 

We provide contact information in case you have questions or need help. You can still visit a banker in one of our branches, or call, or email us.

When there is a change in your application status, we’ll send an email.

We’ll also notify you when we’ve made a decision and when money is available.

How do I submit required documents?

Send us your required documents via upload, fax, mail, or by visiting a Wells Fargo branch. You’ll see an Upload link in your To-Do list for items you can submit quickly and securely.

How do I sign in to track my application status?

Use the “Check Your Application Status Now” link in one of the emails we sent you, or get started now.

Online Banking customers can sign in with their username and password.

If you’re not an Online Banking customer, you‘ll need to provide the following:

  • Last name
  • Date of birth
  • Last 4 digits of Social Security number
  • Access Code (sent to you by email)

After signing in, you’ll go to a custom page where you can keep track of your application progress and complete any needed tasks.

Can I access my application status using my Wells Fargo Online username and password?

If you are eligible, you can access your application status online using your existing Wells Fargo Online username and password.

How do I access my application status if I am not an Online Banking customer?

If you are eligible, we sent you an email confirmation when you submitted your application. If you are not a Wells Fargo Online customer, this email would have contained a unique Access Code that allows you to securely sign on to check the status of a submitted application.

What is an Access Code?

An Access Code is a unique alpha numeric code that we send to you by email when you save or submit your application. It allows you to sign on to check your application(s) online if you are not a Wells Fargo Online customer. If you are an existing Wells Fargo Online customer, you will not receive an Access Code because you can use your Wells Fargo Online username and password to access your saved or submitted application(s).

What if I didn’t receive an email confirmation when I submitted my application?

If you did not receive an email from us, online status may not be available for your application.

There are two reasons you may not have received an Access Code. First, if you are an Online Banking customer, you can use your Online Banking username and password to check the status of your application. Second, if you are not an Online Banking customer and didn’t receive an Access Code, it means that this service isn’t available for your application.

What if I forgot or lost my Access Code?

Go to your Application Status sign on page and select Resend Access Code. Enter your email address and click the Resend Email button. Your Access Code will be sent to you in an email. You can then access the Application Status page by clicking on the Check Your Application Status Now link and entering your Access Code.

How long will my application status be available to me?

It’s available for 30 – 60 days from the date we end our review, or disburse funds, or both, depending on what you are applying for.

Why couldn't the system find my application?

If your application status wasn’t found, it could be that the information you entered to sign on to your Application Status page does not match an application we have on file. You must use the same information to retrieve your application status that you used when submitting the application.

If you are sure that you entered the information correctly, it may mean that online application status is not available for your application.

Why was I sent another Access Code?

If you have saved or submitted multiple applications, you will be assigned one Access Code, allowing you to access all of your applications. You might receive another Access Code:

  • If you requested that we resend it to you.
  • As a security precaution, if personal information was modified on your application.
  • If for any reason your Access Code expires.
  • For your security, a separate Access Code will be sent to you for new applications that you have saved if the email address you entered is different from what is on file for any other applications you have in progress.

Why didn't I get an Access Code?

There are two reasons you may not have received an Access Code. Firstly, if you are a Wells Fargo Online customer you can use that username and password to check the status of your application. If you are not a Wells Fargo Online customer and didn’t receive an Access Code, it means that this service isn’t available for your application.

Why was my access temporarily blocked?

For your security, if there have been several failed attempts to sign on to your saved or submitted application, we will temporarily lock access to your application and email you a new Access Code.

Why was my access disabled?

For your security, we permanently disable access to saved or submitted applications if there have been multiple attempts to sign on using information that does not match with a submitted application. If this occurs, your saved applications will be cleared from our system as a security measure. Your submitted applications will remain.

How do I update my email?

Contact your Wells Fargo representative or go to Small Business Customer Service.

Why can't I access my status from my mobile device?

You must first sign on to a computer to set your preferences for electronic delivery.  Once you successfully complete this step, unless you're on an unsupported device, you'll be able to view your application status at any time from a mobile device and a computer.

How can I receive text updates?

Select Enable Text Updates in your Application Status and provide your mobile number. We’ll send you a confirmation message. After replying, you’ll immediately be able to receive and manage text updates about your application status.